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Piping Up: Library feedback

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Semester-off privileges for undergrads at the SFU Library

Published January 12, 2018 by Dipa Barua

Q. I went to request semester-off privileges at the Belzberg Library after being directed there by your FAQ page only to discover that such privileges apparently no longer exist. This was extremely disheartening to learn. When I finally have the time to indulge in leisure reading, the library has seen fit to close its doors to me. Why have semester-off privileges for undergraduates been removed?

Filtering in the Library Catalogue search site

Published January 12, 2018 by Dipa Barua

Q. How does one search for "Campbell's Law" without getting articles including variants of 'Campbell' next to variants of 'Law'? Quotes don't do it. I get things like "Simonton, T. Campbell. Law of Com..." and even "Detroit -The Peninsular State Book...-Henry 1. Campbell of the law..."

6th floor Bennett Library WIFI access

Published December 11, 2017 by Dipa Barua

Q. There is no WIFI in the corner area (near the AQ) of the 6th floor.

A. I have tested the 6th floor and, while there is a signal, it is poor in that area. Unfortunately, wood and concrete absorb WIFI frequencies and there is no shortage of both here. Furthermore, every seat on the 6th floor is taken and most of those people have 1 or more devices which are all competing for a connection to the access points. I'm afraid this issue is an infrastructural one.

Dana Stewart
Library Systems

Bennett Library 5th floor study space

Published December 11, 2017 by Dipa Barua

Q. Could we please make 5th floor a silent study area as well? There is just too much talking going on the 5th floor. If it is currently not designated as a silent study area. Can we please, at least, have it as a silent area during the exam period? There is not enough silent study area in the Library. The 6th floor is at maximum capacity. I could not find a seat there so I came down to the 5th floor, and it is just too noisy at times (usually at night) that I cannot get any work done. Also, can we please have a staff monitor the noise level periodically?

Research Commons room availability

Published December 11, 2017 by Dipa Barua

Q. Is there any way to stop the Thesis Boot Camp madness? It is annoying to me, and to people who need to use the Research Commons, but not the Thesis Boot Camp, which is so terribly managed. Who allows them to kick students out? They keep kicking people out at 17:20 pm when there are only one or two people in the room. For a day or two, it's fine, but it takes three whole days for the thesis boot camp, which is irritating, and outrageous. We all pay a tuition fee to SFU, why are some people allowed to use the Research Commons and some are not?

Changing mailing address

Published December 7, 2017 by Dipa Barua

Q. How do I change my mailing address on my record?

A. You can't change it yourself. If you send it to me I can make the change. However, please be aware that if your record in SIMS (Student Information System) is different it will overwrite any change I make if they reload your record into the library database.

Scott Mackenzie
Head, Access Services (Loans)

Searching for a book by call number

Published December 6, 2017 by Dipa Barua

Q. I am a KPU Librarian and was helping one of your faculty via AskAway. They were trying to search for a book by call number. I couldn't figure out how to do this? Is it possible? I looked through your FAQs and your Catalogue guide but didn't see it.

Updating Library card and signing in

Published December 6, 2017 by Dipa Barua

Q. I registered my dismay at the way the computing system of the Library functions and suggested that it be replaced with a more user-friendly system, such as the one used by the VPL. I should mention that I am a professor in the Liberal Arts +55 program. Your previous reply stated "feel free to report specific issues you come across so we can address them if possible."

Issue 1: It is cumbersome when one must first sign into the computers in the library and then sign in again somewhat differently to access one's library record.


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