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Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies

Changing mailing address

Published December 7, 2017 by Dipa Barua

Q. How do I change my mailing address on my record?

A. You can't change it yourself. If you send it to me I can make the change. However, please be aware that if your record in SIMS (Student Information System) is different it will overwrite any change I make if they reload your record into the library database.

Scott Mackenzie
Head, Access Services (Loans)

Searching for a book by call number

Published December 6, 2017 by Dipa Barua

Q. I am a KPU Librarian and was helping one of your faculty via AskAway. They were trying to search for a book by call number. I couldn't figure out how to do this? Is it possible? I looked through your FAQs and your Catalogue guide but didn't see it.

Updating Library card and signing in

Published December 6, 2017 by Dipa Barua

Q. I registered my dismay at the way the computing system of the Library functions and suggested that it be replaced with a more user-friendly system, such as the one used by the VPL. I should mention that I am a professor in the Liberal Arts +55 program. Your previous reply stated "feel free to report specific issues you come across so we can address them if possible."

Issue 1: It is cumbersome when one must first sign into the computers in the library and then sign in again somewhat differently to access one's library record.

Signing out of your Loans webpage

Published December 6, 2017 by Dipa Barua

Q. There seems to be no easy way to log off from my library loan records. Do I have to close down the browser entirely in order to log out? 

A. If you click on your name in the top right corner of your account page, you should see a Sign out link. 

Janice Banser
Systems Librarian

Printing Loans record

Published December 6, 2017 by Dipa Barua

Q. When I want to print my entire record of loans, it only prints the first page. How do I print the entire record? 

A. It does not look like you can print a list of all the books you have checked out. I can do it from within the staff side. I have sent you an activity report which should list everything you have checked out.

Scott Mackenzie
Head, Access Services (Loans)

Library Catalogue issues

Published December 6, 2017 by Dipa Barua

Q. Just  a comment. I have been teaching at SFU for three years now in the Liberal Arts +55 Program.  I was a full-time college and university professor for 35 years. I must say that the computerized library system we have is just terrible - clumsy, counter-intuitive, with frequent glitches, and in sum is worse than the Vancouver Public Library's system or any of the other system I have used. Fortunately, the people at the desk are always friendly and helpful. I suggest that SFU should simply adopt the system of the VPL and scrap the one here.

Finding an article on the Library Catalogue search

Published November 22, 2017 by Dipa Barua

Q. I really dislike the new platform. I can never find anything, and filtering from the left sideboard is horrendous. Nevertheless, can you please help me find Standards for Batterer Intervention Programs in Canada: A History and Review?

Access issues with Criterion on Demand

Published November 22, 2017 by Dipa Barua

Q. The Criterion on Demand database doesn't seem to work off campus. After logging in, when you click all titles, the page will look like it is loading but then it will return a blank page. I used this last semester. Do we no longer have access?

A.  Thank you for reporting this. I was not able to replicate this issue from off campus. When I click the all titles link at the bottom of a search results page, the new results loaded, although it was a little slow.

Fruit Fly invasion

Published November 22, 2017 by Dipa Barua

Q. Could we please rectify the fruit fly problem on the 6th floor? Thank you.

A. In an attempt to diminish the fruit fly problem in the library, custodial services for the university is increasing the frequency of garbage and organic pick up, as well as providing fruit fly traps in problematic areas of the library.

We're hopeful that these additional services will remedy the situation.

Garth Lauer
Manager, Library Building & Equipment Operations


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