Q. I went to request semester-off privileges at the Belzberg Library after being directed there by your FAQ page only to discover that such privileges apparently no longer exist. This was extremely disheartening to learn. When I finally have the time to indulge in leisure reading, the library has seen fit to close its doors to me. Why have semester-off privileges for undergraduates been removed?
You are here
Piping Up: Library feedback
Q. How does one search for "Campbell's Law" without getting articles including variants of 'Campbell' next to variants of 'Law'? Quotes don't do it. I get things like "Simonton, T. Campbell. Law of Com..." and even "Detroit -The Peninsular State Book...-Henry 1. Campbell of the law..."
Q. The online version of Thomas King's "The Inconvenient Indian" is not available. This is the message I receive from this link:
"Sorry, this book is not available. Please contact your librarian about purchasing it, or search for another book."
Q. There is no WIFI in the corner area (near the AQ) of the 6th floor.
A. I have tested the 6th floor and, while there is a signal, it is poor in that area. Unfortunately, wood and concrete absorb WIFI frequencies and there is no shortage of both here. Furthermore, every seat on the 6th floor is taken and most of those people have 1 or more devices which are all competing for a connection to the access points. I'm afraid this issue is an infrastructural one.
Q. Could we please make 5th floor a silent study area as well? There is just too much talking going on the 5th floor. If it is currently not designated as a silent study area. Can we please, at least, have it as a silent area during the exam period? There is not enough silent study area in the Library. The 6th floor is at maximum capacity. I could not find a seat there so I came down to the 5th floor, and it is just too noisy at times (usually at night) that I cannot get any work done. Also, can we please have a staff monitor the noise level periodically?
Q. Is there any way to stop the Thesis Boot Camp madness? It is annoying to me, and to people who need to use the Research Commons, but not the Thesis Boot Camp, which is so terribly managed. Who allows them to kick students out? They keep kicking people out at 17:20 pm when there are only one or two people in the room. For a day or two, it's fine, but it takes three whole days for the thesis boot camp, which is irritating, and outrageous. We all pay a tuition fee to SFU, why are some people allowed to use the Research Commons and some are not?
Q. How do I change my mailing address on my record?
A. You can't change it yourself. If you send it to me I can make the change. However, please be aware that if your record in SIMS (Student Information System) is different it will overwrite any change I make if they reload your record into the library database.
Head, Access Services (Loans)
Q. I am a KPU Librarian and was helping one of your faculty via AskAway. They were trying to search for a book by call number. I couldn't figure out how to do this? Is it possible? I looked through your FAQs and your Catalogue guide but didn't see it.
Q. I'm working with brown algae at Mexican Pacific. Unfortunately I have not been able to find a certain journal. Could you help me find a copy of this?
Børgesen, F. (1942). Hamelella, a new genus of the Myrionemataceae. Botanisk Tidsskrift 46: 46-47
Q. I registered my dismay at the way the computing system of the Library functions and suggested that it be replaced with a more user-friendly system, such as the one used by the VPL. I should mention that I am a professor in the Liberal Arts +55 program. Your previous reply stated "feel free to report specific issues you come across so we can address them if possible."
Issue 1: It is cumbersome when one must first sign into the computers in the library and then sign in again somewhat differently to access one's library record.