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Piping Up: Library feedback

piping up library feedback blog

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Fruit flies and 4th floor outlets

Published May 22, 2018 by Dipa Barua

Q. I would like to sincerely ask that you consider rectifying the problem of fruit flies on the 6th floor study carrels. As you may know, fruit flies are harmful to us because they land on everything including toilet, trash can, etc., and therefore may transfer diseases by landing on our laptops, tumbler, etc. Landing on the opening of the coffee tumbler is the problem I have been experiencing and the problem of fruit flies has been left unresolved for far too long. Also, could you please consider putting power outlets on the 4th floor study carrels?

Library lounge chairs

Published May 22, 2018 by Dipa Barua

Q. Some lounge chairs on the 4th and 5th floors would be very much appreciated. They'll be very conducive in enhancing studying. 

A. Thank you for your suggestion on lounge chairs for floors 4 and 5, we'll definitely keep it in mind for any future renovations on those floors.  For now, we do have lounge chairs on floors 6 (silent study), 3 (main floor) and 2.

Natalie Gick
ADL, Administrative Services

Library front desk

Published May 22, 2018 by Dipa Barua

Q. At the front desk of the library I encountered an unfriendly librarian with an awful attitude. I asked to renew a laptop I was using, but she insisted that I turn it off and return it first, instead of simply scanning the code. Another staff member helping me was super nice and kind, but this librarian was impatient and not very helpful.

My Loans history

Published May 22, 2018 by Dipa Barua

Q: How do I look up the history of loans I have checked out? I used to be able to do that but with the update I cannot find that part anymore? Thank you!

A: Unfortunately with the new library software you can only see the books you have currently checked out. You cannot keep a record of your borrowing history as was the case with the older library system.

Scott Mackenzie
Head, Access Services

Online access to a book

Published March 26, 2018 by Dipa Barua

Q. I think I am supposed to have access to "The acceptance of party unity in parliamentary democracies" by David M. Willumsen online (at least according to our catalogue) but then I go through and the European University Institute asks for a library barcode and PIN.  I don't have a pin and can't find any online help!  Help would be appreciated.

Using the new Catalogue

Published March 26, 2018 by Dipa Barua

Q. I do not like the "new" version of the online catalogue. I have tried to learn to like it and I think I have given it a fair try. I speak as someone who used to work in cataloguing at U of Guelph and McGill.

Guide to business archives

Published March 8, 2018 by Dipa Barua

Q: Hi, I am a graduate student of SFU. I came across a research report in the MSCI research archive that is only available to its client. Here is an example. And I am writing to ask whether the library has these reports or can get access to this archive. Thank you.

A:  Library subscribes to many business databases that also include industry reports. The guide below is a good starting point for doing research on business topics:

Noise disturbance at Convocation Mall

Published March 7, 2018 by Dipa Barua

Q: There has been nothing to indicate the extreme noise pollution and loudest music possible in front of Bennett Library, Burnaby Campus on Saturday, March 3. The peak of work-load for SFU members. Even library spaces were not immune from the disturbance of the private party, which has its own off-campus security guard. Trying to encourage them to cooperate failed because they refused to turn the volume down using an unreasonable excuse.

Full Quest access

Published March 7, 2018 by Dipa Barua

Q: Are we supposed to have full text access to Quest? The SFU web page says Volume 49 - present. I'm looking for an article in Volume 48, and the journal web page provides access to articles in Volume 48 and before, but only if you pay (even if signed on through the SFU link). Should I be able to get access to the article? Here is the citation: Boyer, E. L. (1996). From scholarship reconsidered to scholarship assessed. Quest, 48(2), 129-139.

Accessing RefWorks

Published March 7, 2018 by Dipa Barua

Q: I am having issues accessing my RefWorks account which I have not done so for a few years, and accessing the opening page for Mendeley and Zotero to learn procedures for migration.

A: SFU Library's RefWorks subscription has been discontinued as of December 31st, 2017, and so access to all SFU RefWorks accounts is gone at this point. This means you will not be able to log in to SFU RefWorks or recover your account directly.


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