Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

More BYOD stations

Published by Dipa Barua

Q: I would like to see more BYOD (Bring Your Own Device) stations, especially the ultrawide monitors which are connected via usb c (thunderbolt). The stations are always full during exam season and people come early and leave their stuff at the stations all day.

Why library hours are reduced

Published by Dipa Barua

Comment: Closing the library 1 hour early is very inconvenient for me as a student. The Student Union Building already closes early so the library was my best option to study late. Now I am forced to move to the West Mall Center which has none of the resources that are provided at the library. 

Reply: Library hours at all locations were reduced in January 2024 for two reasons:

New Bennett Library closing hours

Published by Dipa Barua

Q: Can the Bennett Library's hours return to the original 11:45pm closing time? This has been extremely helpful to student study and performance. 

Increasing dual monitors in the library

Published by Dipa Barua

Q: As a Master's student who often utilizes the Research Commons in the library, I greatly appreciate the Bring Your Own Device (BYOD) dual monitor feature available. I would like to suggest either increasing the number of dual monitors or providing an option for users to connect their laptops to the dual monitors used by the non-BYOD systems. I believe this enhancement would contribute to a more efficient and accommodating research environment. I hope you will consider implementing this suggestion.

Noise in Fraser Library group study area

Published by Dipa Barua

Q: The new group study room in the Fraser Library is cool but many times, groups of people go just to socialize and it gets super loud. Could you implement a closed door policy? 

Extending laptop borrowing

Published by Dipa Barua

Q: The library's offer of loan-able laptops have been a huge help on my academic career.  However, since I have consecutive hours of classes, I am unable to comfortably return library laptops without sacrificing the first few minutes of each lecture. Is it possible to extend the hours for borrowing a laptop?

A: There are currently no plans to change the laptop borrowing period. The existing four hour loan period is set up so that we will have laptops available for as many students as possible, rather than running out early in the day.

WIFI coverage on the 6th floor

Published by Dipa Barua

Q: The WIFI on the 6th floor of the Bennett Library does not work properly.

A: There are currently no WiFi antennas at the east and west ends of the 6th floor so coverage is spotty. We forwarded this concern to network services and they have tuned their antennas, but further additional access points will need to be installed in those particular areas of the 6th floor. For the time being, it is best to study in other areas of the 6th floor that have better WIFI coverage.

Noise on the 3rd floor

Published by Dipa Barua

Q: I am studying on the 3rd floor of the Bennett library using the computers and in the past two days there are groups of pre-teen boys coming in to play video games on the computers and making a lot of noise (talking loudly, etc.). It’s quite disruptive.

Book display about Ramadan

Published by Dipa Barua

Q: Could the library update the display table on the 3rd floor with books about Ramadan during April? A lot of SFU students themselves are observing the month.

A: Our staff will put on a table display about Ramadan during the month of April after the Nowrouz display.

Susie Smith
Administrative Assistant,

Saving records when writing a research essay

Published by Dipa Barua

Q: It would be very helpful if you could have more than one list of saved records. Working on two or more papers at the same time happens a lot and if you could have a separate list for each paper would be very handy.

A: When you Sign in to the Library Catalogue, you can create a list of Favourites (the pin icon) and use the "Add Labels" feature to organize your list of saved favourites.