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Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies

What is "hold-in process?"

Published July 21, 2020 by Dipa Barua

Q: What does "HOLD - In Process" mean? How long does it take from request to "ready for pickup?"

A: Once you place a hold request, we need time to pull the item from the stacks and process it for you. 

Renewing items beyond September 2020

Published July 21, 2020 by Dipa Barua

Q: What is the protocol for renewing items beyond September 2020?

A: In September, if we are still not back to regular operations, we will extend the due dates on all items that are currently checked out to January 2021.  We are not asking anyone to return items at this time and there are no fines being assessed for any materials since March 13, 2020 as part of our response to COVID-19.

Loading results on catalogue

Published July 21, 2020 by Dipa Barua

Q: It is really annoying to have to constantly click "load more results" if the list is large. Why not just bring up the whole list?

A: We are not able to accommodate your suggestion to display all of the results on a single page. The vendor for our library catalogue limits the display to 10 records per page. You can navigate through the pages more quickly by clicking on the page navigation tool on the bottom right hand corner of the results page:

Downloading PDFs from Techstreet

Published July 21, 2020 by Dipa Barua

Q: When attempting to download Risk Assessment Techniques CAN/CSA-ISO/IEC 31010-10 (2015), a pop-up appeared “failed to load”. I did troubleshoot the issue and can load any other PDF file from the library catalogue.

A: Secure PDFs from Techstreet require specific software to open. Please see the following note, which appears on the library catalogue listing page for resources in the Techstreet Standards collection:

Course textbook donations

Published May 19, 2020 by Dipa Barua

Q: I am an undergrad, graduating student at SFU (June 2020). I have a lot of course textbooks and I was wondering whether they could be donated to the library?

A: The Library considers donations of rare or unique materials suitable for the Library's Special Collections and Rare Books Division.

Urban Geography access issue

Published May 19, 2020 by Dipa Barua

Q: After logging into the library site with my SFU credential, I cannot access this article as a paywall still exists.

A: The library only has electronic access to the journal Urban Geography starting with volume 18 in 1997. 

Streaming videos through the library

Published April 9, 2020 by Dipa Barua

Q: Is there a way to connect to any streaming video services through the library? I can't seem to find any direct links; only title searches through the catalogue.

Accessing books during pandemic

Published April 8, 2020 by Dipa Barua

Q: Has there been any consideration given to the lending of physical books during ongoing social distancing/quarantine? I am working on my thesis and although I withdrew a large number of books prior to the library closing, there are several that I have since identified I still need. There is no corresponding online resource, and the prospect of not having access to relevant books perhaps into or even throughout the Summer semester is extremely distressing.


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