Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Money return for old SFU printing card

Published by Dipa Barua

Q. I have an old SFU Printing card. The plastic one you used to stick in the reader and load money on. Can I still get any money back if I bring it to your library?

A. No, we quit giving money for those cards a couple of years after we stopped using them. We no longer have any way to re-use them.

Chuk Goodin
Access Services Supervisor

Workstations in research commons

Published by Dipa Barua

Q. I often go to the research commons to use the computers. I noticed that some people will leave their belongings at a computer and not come back for hours. On busy days, some people will not be able to use a computer, or Windows users will only have the option to use Mac computers and vice versa. Can a sign be put up discouraging this type of behavior? Thank you for your time.

Update for Flash Player on Computers

Published by Dipa Barua

Q: The SFU library computer doesn't install the new version of Adobe Flash Player. And we cannot install it personally. It makes me feel inconvenient when I try to use some software online. For example, I am taking the course Math 251 and "webassign" needs to show the answer by the mentioned software.

Mac Computer Upgrades

Published by Dipa Barua

Q: Could you upgrade the x code simulators and documentations on the iMacs. (Click on x code, preferences and then downloads. That'll show you all the available updates)

A: The Mac computers in the library are managed by IT services and the Library is unable to make any changes on them. Your question was forwarded onto the person looking after the Macs, his reply is below:

Library e-book access freezing

Published by Dipa Barua

Q: Hi there, I have been trying to access a library e-book. I have tried a few times using
library computers, but every time I try it temporarily freezes my browser and then brings up the following error message: We're sorry. The page you requested cannot be found.
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
•Make sure the URL is spelled correctly in the address bar.
•Make sure the page you are trying to access is available to your account

Questions on Equipment Lending Policies

Published by Dipa Barua

Q: Hi, I am a college student inquiring about the lending system of media
equipment (laptops, projectors, speakers etc.) at SFU Libraries. I am
currently working on a project to implement a similar system at my college's  library and would like to ask about the structure and policies on lending  media equipment works and if there is a general model that my college's library can follow.

Video Coding Software?

Published by Dipa Barua

Q: Is there a video data coding software that I could use through the library?

Which library?  W.A.C.Bennett (SFU Burnaby)

A: I'm sorry, I am not aware of any specific video data coding software that is in use within the library. Perhaps one of the science faculties would have such things in their labs.

Sincerely
Neal Baldwin
Manager, Computer Operations
W.A.C. Bennett Library

Computer Boot Times are Slow

Published by Dipa Barua

The boot times are painfully slow and the interface is foreign and not conducive to productivity. Why ask students to adjust to entirely new interface with no obvious benefit to them (at least the majority that use the computers for Word, research and some simple online applications such as Lon-Capa). Why fix it if it's not broken?
Which library?  W.A.C.Bennett (SFU Burnaby)

Can Alumni Borrow Laptops?

Published by Dipa Barua
Q: I'm a recent SFU alumnus who's going to be attending a club event at Harbour Centre on Saturday. I've been requested to bring a laptop, and with mine on the fritz was wondering if my alumni status still lets me borrow laptops from the library for on-campus use.

I checked the services pages, and did not find an answer. The alumni services page does not list laptop borrowing under either the permitted or ineligible lists. The external/individual borrowers page states they may not borrow laptops because they are not alumni/students/faculty/staff.

Windows 8

Published by Dipa Barua

Q: Windows 8 is awful. It is counter intuitive and its menus are too insubstantial or circuitous to use effectively. I really hope you do not put Windows 8 on the rest of the computers. Please either keep Windows 7 or wait for Windows 9. PLEASE DO NOT INSTALL WINDOWS 8 ON ANY MORE OF SFU'S COMPUTERS.
Which library?  Bennett (SFU Burnaby Mountain)

A: Thank you for your feedback. First off, you'll be happy to know that we have upgraded the pilot PCs from Windows 8 to Windows 8.1. This update addresses some of the issues that people have had with Windows 8.