Q. The SFU online library catalogue is the most user-unfriendly I have ever come across in fifty years of using university libraries. Can you please restore the old, simple catalogue in which one could enter an author's name and then find which of the author's books are to be found in the library, and where? Even a librarian at the Belzberg library has not been able to show me how to do this.

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

Q. The new interface is much harder to use than the old. There should be an easy way to limit searches to books only.  If I want to get articles, I will use Google or Web of Science.
 

Q. I'm using the library for the first time. If the catalogue lsiting says "Item in place (0 requests)" does that mean it is available for me to pick it up from the library?

A. Yes that means it is on the shelf.

Q. I hate the new search feature for journals. It used to be so much easier to just look up electronic journals. Now I have to plough through all journals, get offered papers from the journal that I don't
want and have to know the exact name of the journal. This is much more time consuming that the old method which was excellent.

Q. I have invested in $35 charge for 4 month access to SFU library materials.  Several of the books recommended in history class are not available in hard book form, which I could sign out to read anywhere, but are available only as "full text online", which I can't access with my current library status.  I can appreciate the library is shifting more and more to digital access which is likely cheaper and provides more variety. But I feel that over time this disadvantages subscribers like me.

Q. When will the document request service be available again? We use this frequently and would like to have it back as soon as possible. Thanks!

A. The Interlibrary loan service is working. Instructions for using ILL are available at http://www.lib.sfu.ca/borrow/request-materials/ill/request-form

Q. The new system for finding references in the library is much worse than the previous system. There are a number of issues that make it very difficult and sometimes nearly impossible to use the new system.

1. The advanced search does not allow for searches prior to 20 years ago, when in fact many of us are searching for earlier references.  AND it is really frustrating that you cannot just put in a specific date - in the past, this has been the only way I've found a particular reference.

Q. How do you search by call number in Primo? I can't find any option. Thanks!

Q. I like the new catalogue interface but I noticed it is hosted on server located outside of Canada. What personal information as defined in Freedom of Information and Protection of Privacy Act is being stored, is there an option to opt out of the new catalogue and have users been properly informed that library services may not be fulfilled with Canadian servers?

Specifically when I try to see what I have checked out, it takes me too sfu-primo.hosted.exlibrisgroup.com which has an IP in Illinois, USA. Is my record being stored there?