Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.


How to use the new online Library Catalogue

Published by Dipa Barua

Q. The SFU online library catalogue is the most user-unfriendly I have ever come across in fifty years of using university libraries. Can you please restore the old, simple catalogue in which one could enter an author's name and then find which of the author's books are to be found in the library, and where? Even a librarian at the Belzberg library has not been able to show me how to do this.

Wifi Coverage in the WAC Bennett Library

Published by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

Limiting Catalogue Searches to Books Only

Published by Dipa Barua

Q. The new interface is much harder to use than the old. There should be an easy way to limit searches to books only.  If I want to get articles, I will use Google or Web of Science.
 

When a Book is Available

Published by Dipa Barua

Q. I'm using the library for the first time. If the catalogue lsiting says "Item in place (0 requests)" does that mean it is available for me to pick it up from the library?

A. Yes that means it is on the shelf.

Scott Mackenzie
Library Loans

Search Feature for Journals Frustration

Published by Dipa Barua

Q. I hate the new search feature for journals. It used to be so much easier to just look up electronic journals. Now I have to plough through all journals, get offered papers from the journal that I don't
want and have to know the exact name of the journal. This is much more time consuming that the old method which was excellent.

Access to Online Texts for Non-Students

Published by Dipa Barua

Q. I have invested in $35 charge for 4 month access to SFU library materials.  Several of the books recommended in history class are not available in hard book form, which I could sign out to read anywhere, but are available only as "full text online", which I can't access with my current library status.  I can appreciate the library is shifting more and more to digital access which is likely cheaper and provides more variety. But I feel that over time this disadvantages subscribers like me.

Check-out Laptops and Skype

Published by Dipa Barua

Q. I have a question about the laptop rentals: Is Skype installed and usable? I have a Skype interview coming up, but my laptop is incapable of handling the program.

 

A. Yes Skype is installed and is usable on the check-out laptops.

Some of the laptops have a built-in camera and microphone, but I would suggest you also check out a headset while you're at Library loans just in case.

 

Regards,

Neal Baldwin

Manager, Library Systems

New Catalogue System Search Changes

Published by Dipa Barua

Q. The new system for finding references in the library is much worse than the previous system. There are a number of issues that make it very difficult and sometimes nearly impossible to use the new system.

1. The advanced search does not allow for searches prior to 20 years ago, when in fact many of us are searching for earlier references.  AND it is really frustrating that you cannot just put in a specific date - in the past, this has been the only way I've found a particular reference.