Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Noise in the library

Published by Dipa Barua

Q. Since the semester is moving towards the end, many students myself included, are cramming into the library for study sessions. Unfortunately, the unbearable construction noise is making it impossible to focus on studies.  This message is coming from a place of deep concern. Library should always be a place where one could study soundly.  Please take some action towards it.

Library iPhone chargers

Published by Dipa Barua

Q. You're always out of iPhone chargers!!! Maybe buy more?

A. Thank you for pointing that out. We are always buying more iPhone chargers as well, but many of them do not last very long. They are used more frequently than most people use their personal chargers. We will be getting more soon.

Chuk Goodin
Access Services Supervisor

Food and drink policy in study areas

Published by Dipa Barua

Q. It is great that the library provides a learning and study environment for everybody.  I have been wondering though why it is permitted to eat food at the study desks (especially in the silent study areas and in the graduate research commons). I am not at all against snacks but I find it extremely irritating when people unpack an entire three-course meal.

Workstations in research commons

Published by Dipa Barua

Q. I often go to the research commons to use the computers. I noticed that some people will leave their belongings at a computer and not come back for hours. On busy days, some people will not be able to use a computer, or Windows users will only have the option to use Mac computers and vice versa. Can a sign be put up discouraging this type of behavior? Thank you for your time.

Special collections as a reading room space

Published by Dipa Barua

Q. Special collections is probably one of the least professional library facilities I've ever witnessed. The "reading area" is sandwiched in between the offices of the higher-ups, the desks of the lower-downs, and a board room. This would actually be fine if the librarians who worked there didn't seem to have nothing to do, and pollute the reading area with all kinds of personal conversations and phone calls. An absolute joke.

Library WiFi

Published by Dipa Barua

Q. Library WiFi frequently out of service/congested.  Worse than the Wifi at home back in 2008.

A. Without any details, we are unable to troubleshoot your particular problem with Wi-Fi access.  What was the date and time? Where is the location? What device are you using?  These are all useful pieces of information to help us troubleshoot problems such as these.  If you could respond with more information, we will analyze your issue further.  Thanks. 

Library workshop

Published by Dipa Barua

Q. I was so excited to see the "Communicate with Purpose and Intent" workshop on Thursday, November 8th. I (and so many of my peers) have done amazing research contributing to the global pool of solutions for environmental issues, only to fail to communicate it effectively in layman's terms to the public.

However, this workshop falls at a time when so many of us have class, so I was wondering whether it will be recorded? If not, I would love to see this offered again sometime.