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How to get research help
Looking for quick research help? Chat online
For quick help, chat live with research experts via AskAway.
Drop in for in-person help
Research help desks are available at all three SFU libraries.
During the Fall and Spring semesters, drop-in research help is generally available at these times:
- Bennett Library (SFU Burnaby): M-F 10am-6pm
- Belzberg Library (SFU Vancouver): M-F 11am-6:30pm, Saturday 12pm-5pm
- Fraser Library (SFU Surrey): M-F 11am-6:30pm, Sunday 11am-4pm
During exams, you can phone us or drop by a service counter for help.
Please note that drop-in hours may vary, and appointments have priority over drop-in visits. To guarantee a consultation time, book an appointment.
Contact a liaison librarian for in-depth research guidance
Working on a longer-term project, and need more specialised help?
For more personalised assistance (especially for graduate and honours students), you can contact a liaison librarian directly. Liaison librarians are specialists in the information sources and approaches for the different SFU faculties, departments, and disciplines.
Browse by librarians' specialties to find "your" librarian!
How long will it take? Note that email can take some time. Please allow at least one working day for our general email service, and longer for requests to liaison librarians.
More Library help
Self-service: Get the answers you need on the Library's website -- any time
For almost any question about Library research or services, start by searching our site or checking FAQs (Frequently Asked Questions) -- night or day.
Looking for research strategies or resources, or want to browse by academic discipline? Start with Research guides.
Contact us: Library services, departments, and key staff contacts
Find Library departments and key staff members:
- See Contact us: Phone numbers, email addresses, and key staff contacts for contact information for departments and key staff, including Library management.
- Or search our site for the service or area you're looking for.
Report technical issues or problems with the Catalogue
For technical problems while using the Library's website, or to report errors or technical problems in our Catalogue, contact us for technical assistance:
- by email at libhelp@sfu.ca
- by telephone during library hours. Call us at 778.782.4706.