Ask a Librarian: Research help and more Library help

Research help services

Get help now


For quick help, chat live with us via AskAway.

  Here during office hours?

Regular office hours are 12-2 Monday to Friday, from the first day of classes to the last day of exams. 

Look for the Research Help desk, or ask at the front service desk at your library.

Book an appointment 

Book a time to meet with one of our research experts. 

 Same day appointments are often available!

 Meet in person or remotely

Book an appointment at one of our library locations, or meet virtually via Zoom or phone.  

Book a research help appointment

Get help in one business day or less

 Send an email

Contact our Ask a Librarian by Email (LibAsk) service.

 Give us a call

Leave a message, and we'll call you back.

Choose a library location
  • W.A.C. Bennett Library (SFU Burnaby): 778.782.4351
  • Belzberg Library (SFU Vancouver): 778.782.5051
  • Fraser Library (SFU Surrey): 778.782.7414

 Contact a liaison librarian

For more personalised assistance (especially for graduate and honours students), you can contact a liaison librarian directly. Liaison librarians are specialists in the information sources and approaches for the different SFU faculties, departments, and disciplines.

Browse by librarians' specialties to find "your" librarian!

 How long will it take? Note that email can take some time. Please allow at least one working day for our general email service, and longer for requests to liaison librarians. 

More Library help: Self-service, contact info, and technical problems


Get answers on the Library's website 

For almost any question about Library research or services, start by searching our site or checking FAQs (Frequently Asked Questions).

Looking for search strategies, recommended resources, or want to browse by academic discipline? Start with Research guides -- or see Start your research here for overview of the research process and tips for finding sources.

  Contact us

Find Library departments and key staff members: 

See Contact us: Phone numbers, email addresses, and key staff contacts for contact information for departments and key staff, including Library management.

Or search our site for the service or area you're looking for.

  Technical help

Report technical issues or problems with the Catalogue

For technical problems while using the Library's website, or to report errors or technical problems in our Catalogue, contact us for technical assistance: