Ask a Librarian: Research help and more Library help

Research help services


For quick help, chat live with us via AskAway

  Drop-in online help via Zoom

Regular service hours: January 17 - April 20 2023, Tues-Thurs, 1 - 4 PM.

Go to our video chat (Zoom) service now


Talk to us -- in person or by phone

  Drop in 

Research help desks are available at all three SFU libraries.

Please note that drop-in hours may vary, and appointments have priority over drop-in visits. 

To guarantee a consultation time, book an appointment

Drop-in research help times

During the Fall and Spring semesters, in-person drop-in research help is generally available at these times:

  • Bennett Library (SFU Burnaby): M-F 10am-6pm 
  • Belzberg Library (SFU Vancouver): M-F 11am-6:30pm, Saturday 12pm-5pm 
  • Fraser Library (SFU Surrey): M-F 11am-6:30pm, Sunday 11am-4pm 

 Note that research help is not available on stat holidays.

During exams, you can phone us or drop by a service counter for help.

  Call us

W.A.C. Bennett Library (SFU Burnaby): 778.782.4345

Belzberg Library (SFU Vancouver): 778.782.5051

Fraser Library (SFU Surrey): 778.782.7414

  Note that research help is not available on stat holidays.


    Ask us by email, or book a consultation

    ​​ Ask us by email

    For most research questions, you can use our Ask a Librarian by Email service.

    We can usually answer in one business day or less.

      Book an appointment

    In person, by phone, or via Zoom
    Book an appointment with one of our research experts

     Choose the location where you want to meet in person:

     For a phone appointment:

    1. select a location from the options above
    2. select the option for "by phone" in the form.

     Request a Virtual appointment (meet via Zoom). 


      Contact a liaison librarian

    Working on a longer-term project, and need more specialised help?

    For more personalised assistance (especially for graduate and honours students), you can contact a liaison librarian directly. Liaison librarians are specialists in the information sources and approaches for the different SFU faculties, departments, and disciplines.

    Browse by librarians' specialties to find "your" librarian!

    How long will it take? Note that email can take some time. Please allow at least one working day for our general email service, and longer for requests to liaison librarians. 

    More Library help: Self-service, contact info, and technical problems


    Get answers on the Library's website 

    For almost any question about Library research or services, start by searching our site or checking FAQs (Frequently Asked Questions).

    Looking for search strategies, recommended resources, or want to browse by academic discipline? Start with Research guides.

       Contact us

    Find Library departments and key staff members: 

    See Contact us: Phone numbers, email addresses, and key staff contacts for contact information for departments and key staff, including Library management.

    Or search our site for the service or area you're looking for.

       Technical help

    Report technical issues or problems with the Catalogue

    For technical problems while using the Library's website, or to report errors or technical problems in our Catalogue, contact us for technical assistance: