Q: I've been having a difficult time with a scoping review I'm performing, getting into databases I'm not all that familiar with (like Business Source) and altogether not knowing what I'm doing. I reached out to the library about having export issues and was referred to Business & Econ Liaison Librarian, Mark Bodnar, and honestly...I'm blown away.
Piping Up: Library feedback
Q: In light of SFUs proclaimed commitments to reconciliation and the library as a public space for community learning, it would be wonderful to see SFU put forward the action to rename the WAC Bennett Library.The opening statement on SFUs 2019/2020 Annual Report on Reconciliation states, "There is no endeavour more important to Canada’s well-being than the national process of reconciliation between Indigenous and non-Indigenous peoples. With this in mind, we at Simon Fraser University have committed ourselves to serve as an instrument for reconciliation" (p.3).
Q. The loud drilling directly in front of the library is ridiculous. The windows in the graduate study area are very old and remain open during the summer months due to the lack of central air. Therefore, the loud jack-hammering going on all day long makes studying and writing nearly impossible. I suggest any construction to be done on nights and weekends.
Q. I am currently in CMNS130 C200 class and was going to open this link "http://www.lib.sfu.ca/help/research-assistance/subject/communication/cmns130-burnaby-fall2016" under my canvas, however, I cannot open it. It says "access denied". Any reasons why?
Q. Currently in the 5th floor area studying for exams. During stressful times it is much appreciated if talking is kept minimum but a lot of students still talk out loud making it disruptive and disrespectful to others studying. Is it possible for a librarian to come by once in awhile to remind people who are talking. Or simply have more signs up for silent study area reminder.
Q. Recent construction activities around the library have involved regular changes to the walkways including constricted areas for students and others to navigate. The accumulation of snow, ice and slush on these narrowed walkways is creating hazardous conditions where walking has been restricted. It seems to me that the construction workers should take the time after each snowfall to ensure that the walkways are cleared to ensure safety for pedestrians. Currently there are piles of slush on sections of narrowed stairways which should be cleared.
Q. I think the library needs to purchase more chargers for iPads, iPhones, and Androids. I had to quickly use the charger but they were unavailable.
A. We are currently taking inventory of our numerous and varied chargers. We will replenish those we consider to be low in stock. It would be helpful in situations such as this to reference a specific model of charger for your device so that we can be sure we have a good supply.
Manager, Library Computer Operations
Q. I've been having some access issues lately at the Bennett Library - there is currently only one gender-neutral washroom available to students in the whole library due to construction on the fourth floor. It feels humiliating to have to wait in front of the bathroom on the 7th floor several times a week, often for ten minutes or more, simply because the library does not have any other options available for trans and non-binary students. I often lose fifteen to twenty minutes of work-time just to quickly use the washroom.
Q. Would it be possible to increase the heat slightly on the 6th floor? It's quite chilly.
A. We have submitted a request to our facilities department to increase the temperature on the 6th floor.
Manager, Building & Equipment Operations
Q. It is great that the library provides a learning and study environment for everybody. I have been wondering though why it is permitted to eat food at the study desks (especially in the silent study areas and in the graduate research commons). I am not at all against snacks but I find it extremely irritating when people unpack an entire three-course meal.