Q: I would like to see more BYOD (Bring Your Own Device) stations, especially the ultrawide monitors which are connected via usb c (thunderbolt). The stations are always full during exam season and people come early and leave their stuff at the stations all day.

Comment: Closing the library 1 hour early is very inconvenient for me as a student. The Student Union Building already closes early so the library was my best option to study late. Now I am forced to move to the West Mall Center which has none of the resources that are provided at the library. 

Reply: Library hours at all locations were reduced in January 2024 for two reasons:

Q: Can the Bennett Library's hours return to the original 11:45pm closing time? This has been extremely helpful to student study and performance. 

Q: As a Master's student who often utilizes the Research Commons in the library, I greatly appreciate the Bring Your Own Device (BYOD) dual monitor feature available. I would like to suggest either increasing the number of dual monitors or providing an option for users to connect their laptops to the dual monitors used by the non-BYOD systems. I believe this enhancement would contribute to a more efficient and accommodating research environment. I hope you will consider implementing this suggestion.

Q: The library's offer of loan-able laptops have been a huge help on my academic career.  However, since I have consecutive hours of classes, I am unable to comfortably return library laptops without sacrificing the first few minutes of each lecture. Is it possible to extend the hours for borrowing a laptop?

A: There are currently no plans to change the laptop borrowing period. The existing four hour loan period is set up so that we will have laptops available for as many students as possible, rather than running out early in the day.

Q: The WIFI on the 6th floor of the Bennett Library does not work properly.

A: There are currently no WiFi antennas at the east and west ends of the 6th floor so coverage is spotty. We forwarded this concern to network services and they have tuned their antennas, but further additional access points will need to be installed in those particular areas of the 6th floor. For the time being, it is best to study in other areas of the 6th floor that have better WIFI coverage.

Q: I am studying on the 3rd floor of the Bennett library using the computers and in the past two days there are groups of pre-teen boys coming in to play video games on the computers and making a lot of noise (talking loudly, etc.). It’s quite disruptive.

Q: Could the library update the display table on the 3rd floor with books about Ramadan during April? A lot of SFU students themselves are observing the month.

A: Our staff will put on a table display about Ramadan during the month of April after the Nowrouz display.

Susie Smith
Administrative Assistant,
Management

Q: The sixth floor at the Bennett Library is supposed to be completely silent, but students regularly talk (or whisper so loudly that it defeats the purpose of whispering). Is there any way to have someone monitor this? Some students may not have a quiet place at home to study, so this is the only place they can get work done. This is the one floor in the entire campus where people should not be talking, so respecting that seems like minimum decency.

Q: I've been having a difficult time with a scoping review I'm performing, getting into databases I'm not all that familiar with (like Business Source) and altogether not knowing what I'm doing. I reached out to the library about having export issues and was referred to Business & Econ Liaison Librarian, Mark Bodnar, and honestly...I'm blown away.