Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Accessing books during pandemic

Published by Dipa Barua

Q: Has there been any consideration given to the lending of physical books during ongoing social distancing/quarantine? I am working on my thesis and although I withdrew a large number of books prior to the library closing, there are several that I have since identified I still need. There is no corresponding online resource, and the prospect of not having access to relevant books perhaps into or even throughout the Summer semester is extremely distressing.

When placing a book on hold

Published by Dipa Barua

Q. How long does it take if it says cataloging! It says I’m #1 in queue but there was already a request before me when I clicked, and turned to 2 after I requested. Does that mean I’m first still?

Returning books

Published by Dipa Barua

Q. Can I return a library book to Belzberg Library instead of taking it to WAC Bennett?

A. Yes, you can if it is a regular loan, but not if it is a reserves item.

Chuk Goodin
Access Services Supervisor
 

Limiting Catalogue Searches to Books Only

Published by Dipa Barua

Q. The new interface is much harder to use than the old. There should be an easy way to limit searches to books only.  If I want to get articles, I will use Google or Web of Science.
 

When a Book is Available

Published by Dipa Barua

Q. I'm using the library for the first time. If the catalogue lsiting says "Item in place (0 requests)" does that mean it is available for me to pick it up from the library?

A. Yes that means it is on the shelf.

Scott Mackenzie
Library Loans

Volunteering at the Library

Published by Dipa Barua

Q: I am very interested in doing some volunteering in one of the university libraries. Are there any positions available?

Returning Library Book

Published by Dipa Barua

Q: Is it possible to return a library book at all three SFU library locations?

A: Yes, as long as they are not Reserve items, SFU books can be returned to any of the three campus libraries.

Scott MacKenzie, Head of Loans Division