Q: I can't get access to the following journal article online: Lee, Jin Sook, & Oxelson, Eva. (2006). "It's Not My Job": K-12 Teacher Attitudes Toward Students' Heritage Language Maintenance. Bilingual Research Journal, 30(2), 453–477.

The error message that I'm getting from Google Chrome is that "www-tandfonline-com.proxy.lib.sfu.ca redirected you too many times." I cleared the cookies but it didn't make a difference.

Q: How do I get the full text of the following book in the SFU library? The full text link didn't work:

Fundamentals of Microfluidics and Lab on a Chip for Biological Analysis and Discovery

Q: The NFB Campus Access link for the video, "The Sterilization of Leilani Muir" (National Film Board of Canada) doesn't seem to be working. The link takes me to the NFB site, but there is no online access to the film.

A: We've contacted the vendor and believe that the problem has been resolved. 

Chelsea Richards
Serials Specialist

Q: I am wondering why the SFU library does not have a subscription to the EdCan network?

A: The library is in fact subscribed to Education Canada magazine. The library has it in print format since the as early as 1969 and it is also indexed in one of our subscribed databases “Education Source” with full text since 2002. As an open access journal, the record also refers to the journal’s archive on its website.

Q: Unable to open article, "The Truck Driver Experience: Identifying Psychological Stressors from the Voice of the Driver", on Project Muse. SFU doesn't have permission. I need this quite urgently for my paper.

Q: The Ebook Central digital copy of Gabriel Abend's "The Moral Background: An Inquiry into the History of Business Ethics" (Princeton UP, 2014) is not working properly. It cuts off at Chapter 7 and so is missing the Conclusion, Index, Notes, etc. It's been like this for a few months. Since we're paying for it, we ought to at least get the whole thing online.

Q: It is really annoying to have to constantly click "load more results" if the list is large. Why not just bring up the whole list?

A: We are not able to accommodate your suggestion to display all of the results on a single page. The vendor for our library catalogue limits the display to 10 records per page. You can navigate through the pages more quickly by clicking on the page navigation tool on the bottom right hand corner of the results page:

Q: When attempting to download Risk Assessment Techniques CAN/CSA-ISO/IEC 31010-10 (2015), a pop-up appeared “failed to load”. I did troubleshoot the issue and can load any other PDF file from the library catalogue.

A: Secure PDFs from Techstreet require specific software to open. Please see the following note, which appears on the library catalogue listing page for resources in the Techstreet Standards collection:

Q: How can I get full access to the online library catalogue for journal databases as an SFU alumna? I have become a health advocate and I would like to do some research. 

Q: After logging into the library site with my SFU credential, I cannot access this article as a paywall still exists.

A: The library only has electronic access to the journal Urban Geography starting with volume 18 in 1997.