Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Title search

Published by Dipa Barua

Q. I recognized an error in the title of this article which made it hard for me to track down.
"McIvor v Canada and the 2010 Amendments to the Indian Act: A Half-Hearted Rememdy to Historical Injustice"
****Remedy is spelled incorrectly, which leads the user to an error when selecting the article.

A. Thank you for letting us know.  We've contacted the publisher and asked them to correct the spelling error on their website.

Link to SFU Connect

Published by Dipa Barua

Q. The 'Sign In' link on the Library home page includes a link to SFU Connect.  Students are confused when they receive a '400 http error' when attempting to use that same link to access the Library system to search for journal articles. This applies to new students who never existed in SFU Connect, students who existed in SFU Connect are redirected.  May I suggest the link be removed, or the link to access Library systems further up the list?

Access SFU Library publication

Published by Dipa Barua

Q. Hi, I was surfing the net and saw two articles about myself.  I was wondering since I don't go to SFU, is it possible to get copies of the articles?

A. Thanks for your message and question.  Depending on the article information,  SFU Library may have the publication(s) in its collection.  Members of the community are more than welcome to visit any SFU library location to access the collection, including most electronic resources.  More details are available at Services to external borrowers.

Book request

Published by Dipa Barua

Q. May I have a book request, currently on reserve at SFU Burnaby, sent to the Belzberg Library?

A. If it is a reserve book, set aside for a course,  we can't send it to another campus.  They are short loans (mostly 4 hours) and it takes longer than that to go between campuses.  If you mean a regular  book that you have requested, I can send that to a different campus for you.  What is your ID number?

Chuk Goodin
Access Services Supervisor

 

Change my PIN Number

Published by Dipa Barua

Q. I can’t figure out how to change my email address, or my PIN.

A. You can't change your address yourself through the library web page. Instructions on how to change your PIN are on our website here:

https://www.lib.sfu.ca/find/catalogue-signin (search for 'update your PIN').

Chuk Goodin
Access Services Supervisor