The library website has accessibility problems for users with disabilities

Comments: The library website has accessibility problems for users with disabilities. First, the heading level structure on the home page is wonky. For example, there's no heading level 1 and the sub-headings are off.  This is a WCAG problem.

To learn more about screen readers and how the blind use them with heading navigation, here's a link to a video. The video starts with: "And typically the first thing that I would do when I navigate on any website is use heading navigation. So navigate by the headings that are on the page. So I would do that by just hitting the letter H on my keyboard." [Navigating the Web as a Blind Person: Accessible vs. Inaccessible Website Examples.] 

Second, the captcha feature on this feedback page has accessibility problems. It will affect people who have disabilities where they can't use the mouse
and so use the keyboard to navigate. To verify see the problem, try using the captcha without a mouse. One problem is the focus has no visual indicator. This video explains it: How do you surf the web without a mouse? An introduction to keyboard navigation. It also seems like some of the buttons can't be reached with the tab key. The captcha is also a problem for deafblind users who may have a hard time time seeing or hearing the captcha tests.

Reply: Thank you for contacting us the Library's website about how we can improve accessibility for people with disabilities. 

We are starting to look into the issues you've identified and how we can resolve them across our public website. (Please note that this may take some time.)

Once again, we appreciate your message. It's helpful to hear about specific issues, and I hope you will feel welcome to contact us again any time, whether through this feedback form, or by emailing me directly. 

Janis McKenzie
User Experience Librarian