Your feedback and our replies.
Q. You're always out of iPhone chargers!!! Maybe buy more?
A. Thank you for pointing that out. We are always buying more iPhone chargers as well, but many of them do not last very long. They are used more frequently than most people use their personal chargers. We will be getting more soon.
Q. Library WiFi frequently out of service/congested. Worse than the Wifi at home back in 2008.
A. Without any details, we are unable to troubleshoot your particular problem with Wi-Fi access. What was the date and time? Where is the location? What device are you using? These are all useful pieces of information to help us troubleshoot problems such as these. If you could respond with more information, we will analyze your issue further. Thanks.
Q. I was so excited to see the "Communicate with Purpose and Intent" workshop on Thursday, November 8th. I (and so many of my peers) have done amazing research contributing to the global pool of solutions for environmental issues, only to fail to communicate it effectively in layman's terms to the public.
However, this workshop falls at a time when so many of us have class, so I was wondering whether it will be recorded? If not, I would love to see this offered again sometime.
Q. I can’t figure out how to change my email address, or my PIN.
A. You can't change your address yourself through the library web page. Instructions on how to change your PIN are on our website here:
https://www.lib.sfu.ca/find/catalogue-signin (search for 'update your PIN').
Chuk Goodin
Access Services Supervisor
Q. Can we please get air conditioning in Bennett Library? Please, it's too hot!
A. I too would appreciate air conditioning in the library. The main issue though is the University has a policy that prohibits us from air conditioning areas except where it is required for the proper operation of equipment or storage of valuable materials.
We have placed several fans throughout our facility, but please let me know if there is a specific area that you would like us to provide a fan.
Q. I was trying to access the WriteAway page from SLC and I failed the authorization process. Why?
Q. Why does the Library limit the window openings on the upper floors? It is really hot up here! Maybe some more fans would be nice. Can we open the windows more?
A. In regards to the widows not fully opening on the 6th floor, students were climbing out on the ledge, so we had to restrict the window opening for safety reasons. We will add additional fans to hopefully alleviate some of the heat discomfort.
Best regards,
Garth
Manager, Building & Equipment Services
Q. I like the new catalogue interface but I noticed it is hosted on server located outside of Canada. What personal information as defined in Freedom of Information and Protection of Privacy Act is being stored, is there an option to opt out of the new catalogue and have users been properly informed that library services may not be fulfilled with Canadian servers?
Specifically when I try to see what I have checked out, it takes me too sfu-primo.hosted.exlibrisgroup.com which has an IP in Illinois, USA. Is my record being stored there?
Q: There was a dirty and very smelly gentleman in the library. His smell was overpowering and his presence made me feel uncomfortable.
A: Thank you for your post regarding the possible homeless person in the library. It is important to remember that the library is open to all members of the public, and not just the SFU community.
Comment: Every time I scan my item (after scanning my Student ID card), the on-screen message indicates to push the item forward. No matter which way I try to 'scan' or 'swipe' my book, an error message pops up to scan again, until the kiosk prompts to have a library attendant scan the item for me. Even a library staff member who attempted to use the kiosk was unable to successfully scan the library material.
