Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Food rules in the Media Room of the Bennett Library

Published by Dipa Barua

Q. Hi, I’m a regular user of the SFU Library. Sometimes I spend time in the media room of the lobby floor. There is a problem. I totally understand the room is not for absolute silence at all, however I think it is not for eating noodles as well. Several days ago I saw an empty noodle bowl with garbage. Today I saw some guy eating noodles at a desk. Maybe people can eat snacks, sandwiches or light lunches, but a heavy lunch with soup is not permissable. I may not know your library rules so please let me know, or those desks need signage for food rules.

Suggesting material for inclusion in Catalogue

Published by Dipa Barua

Q. I would like to sell a few copies of a film fiction novel written by an Indian star writer and director to your library. How can I include this in your catalogue?

A. Thank you very much for contacting the SFU Library. We are happy to purchase materials that support the teaching and research needs of SFU faculty and students. Please use the 'Suggest A Title for Purchase' form at: http://www.lib.sfu.ca/borrow/request-materials/suggested-purchase

Wifi Coverage in the WAC Bennett Library

Published by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

Access to Online Texts for Non-Students

Published by Dipa Barua

Q. I have invested in $35 charge for 4 month access to SFU library materials.  Several of the books recommended in history class are not available in hard book form, which I could sign out to read anywhere, but are available only as "full text online", which I can't access with my current library status.  I can appreciate the library is shifting more and more to digital access which is likely cheaper and provides more variety. But I feel that over time this disadvantages subscribers like me.