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Piping Up: Library feedback

piping up library feedback blog

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2nd floor Library WIFI connection

Published November 14, 2017 by Dipa Barua

Q. The WIFI connection on the 2nd floor of the Bennett Library is so poor (no matter where you sit), most times it won't connect. Even when it finally connects, after a short period of time, the connection is gone. This happens to a lot of students, we are so frustrated.

New Catalogue system

Published November 14, 2017 by Dipa Barua

Q. I find this new system to be less precise than the system it replaced. I am also constantly asked to sign in, even though I have already done so. Most frustratingly, I encounter a large number of links that go nowhere or ask me yet again to sign in only to return an error message. The new system also seems to offer more information such as tables of contents, but more often than not these promised links lead to an Amazon page without a table of content. Another related problem has been the promise of downloadable ebooks.

Power outlets for study carrels on the 6th floor

Published November 2, 2017 by Dipa Barua

Q. Would it be possible to have power cord extensions installed on study carrels near the call numbers QH 541.5 to R 838.5 on the 6th floor of Bennett library? There are about 10 carrels without it. I've tried to use the power outlet on the wall but it's either too far from the carrels, or the power cables for the portable devices are often too short to reach the power outlet at the bottom of the wall. It would be greatly appreciated it.

A. Thank you for your suggestion and we'll consider installing power bars for the indicated study carrels.

How to use the new online Library Catalogue

Published October 30, 2017 by Dipa Barua

Q. The SFU online library catalogue is the most user-unfriendly I have ever come across in fifty years of using university libraries. Can you please restore the old, simple catalogue in which one could enter an author's name and then find which of the author's books are to be found in the library, and where? Even a librarian at the Belzberg library has not been able to show me how to do this.

Accessing SFU databases as a guest

Published October 30, 2017 by Dipa Barua

Q. I am a psychologist in the community and looking for access to databases. I'm wondering if you offer database access to non-students and non-alumni for a fee. If so, what would the fee be to get access?

Library room bookings

Published October 30, 2017 by Dipa Barua

Q. I have a concern about the library group study room booking rules. It seems like room number 2004 of Bennett library is booked by the same group of students (probably a group tutoring class) everyday from 10 am - 7 pm. I tried to book room 2004 today and found out that the same group of students booked it for two weeks. I personally think that certain students monopolizing the library facility is unfair. It would be better if the library can limit the group study room booking rule to: 1 booking per week (instead of 1 booking per day).

Food rules in the Media Room of the Bennett Library

Published October 30, 2017 by Dipa Barua

Q. Hi, I’m a regular user of the SFU Library. Sometimes I spend time in the media room of the lobby floor. There is a problem. I totally understand the room is not for absolute silence at all, however I think it is not for eating noodles as well. Several days ago I saw an empty noodle bowl with garbage. Today I saw some guy eating noodles at a desk. Maybe people can eat snacks, sandwiches or light lunches, but a heavy lunch with soup is not permissable. I may not know your library rules so please let me know, or those desks need signage for food rules.

Suggesting material for inclusion in Catalogue

Published October 30, 2017 by Dipa Barua

Q. I would like to sell a few copies of a film fiction novel written by an Indian star writer and director to your library. How can I include this in your catalogue?

A. Thank you very much for contacting the SFU Library. We are happy to purchase materials that support the teaching and research needs of SFU faculty and students. Please use the 'Suggest A Title for Purchase' form at: http://www.lib.sfu.ca/borrow/request-materials/suggested-purchase

Donating books to the Library

Published October 5, 2017 by Dipa Barua

Q. If I have scholarly books that I'm removing from my home library, is there a way to check if the library would accept them for the collection (if they're books the library would like)? I'm happy to send a quick bibliography. 

A. Thanks for thinking about the SFU Library.

We consider donations of materials for the Library if they are suitable for the Library's Special Collections and Rare Books collections. Some examples are rare and unique photographs, rare books, personal archives, etc.

Wifi Coverage in the WAC Bennett Library

Published October 5, 2017 by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

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