Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Opening Windows on Upper Floors of Bennett

Published by Dipa Barua

Q. Why does the Library limit the window openings on the upper floors? It is really hot up here! Maybe some more fans would be nice. Can we open the windows more?

A.  In regards to the widows not fully opening on the 6th floor, students were climbing out on the ledge, so we had to restrict the window opening for safety reasons. We will add additional fans to hopefully alleviate some of the heat discomfort.


Best regards,


Manager, Building & Equipment Services

Search Feature for Journals Frustration

Published by Dipa Barua

Q. I hate the new search feature for journals. It used to be so much easier to just look up electronic journals. Now I have to plough through all journals, get offered papers from the journal that I don't
want and have to know the exact name of the journal. This is much more time consuming that the old method which was excellent.

Access to Online Texts for Non-Students

Published by Dipa Barua

Q. I have invested in $35 charge for 4 month access to SFU library materials.  Several of the books recommended in history class are not available in hard book form, which I could sign out to read anywhere, but are available only as "full text online", which I can't access with my current library status.  I can appreciate the library is shifting more and more to digital access which is likely cheaper and provides more variety. But I feel that over time this disadvantages subscribers like me.

Check-out Laptops and Skype

Published by Dipa Barua

Q. I have a question about the laptop rentals: Is Skype installed and usable? I have a Skype interview coming up, but my laptop is incapable of handling the program.


A. Yes Skype is installed and is usable on the check-out laptops.

Some of the laptops have a built-in camera and microphone, but I would suggest you also check out a headset while you're at Library loans just in case.



Neal Baldwin

Manager, Library Systems