Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

More BYOD stations

Published by Dipa Barua

Q: I would like to see more BYOD (Bring Your Own Device) stations, especially the ultrawide monitors which are connected via usb c (thunderbolt). The stations are always full during exam season and people come early and leave their stuff at the stations all day.

Increasing dual monitors in the library

Published by Dipa Barua

Q: As a Master's student who often utilizes the Research Commons in the library, I greatly appreciate the Bring Your Own Device (BYOD) dual monitor feature available. I would like to suggest either increasing the number of dual monitors or providing an option for users to connect their laptops to the dual monitors used by the non-BYOD systems. I believe this enhancement would contribute to a more efficient and accommodating research environment. I hope you will consider implementing this suggestion.

Monitors in the Research Commons

Published by Dipa Barua

Q: Is it possible to add more monitors (those that can be directly connected to a laptop) in Research Commons in the Burnaby Library? While we have enough desktops, the number of monitors doesn't seem to meet the demand. I often need to wait for other students before getting one. Also, the new monitors are really great, but personally I am also very happy to use the old Dell ones. 

Microsoft Office on computers

Published by Dipa Barua

Q: Students need Microsoft word and excel on every computer on campus! We use Microsoft word for most of our projects and essays. Not all computers on campus have Microsoft word and excel, and opening up my files with other software messes up with the file format.

A: All library lab PCs have the Microsoft Office suite of products installed on them. If you ran across one that does not, please let us know what the location is and give us the computer number which is usually on a sticker near the back right of the PC case.

Library WiFi

Published by Dipa Barua

Q. Library WiFi frequently out of service/congested.  Worse than the Wifi at home back in 2008.

A. Without any details, we are unable to troubleshoot your particular problem with Wi-Fi access.  What was the date and time? Where is the location? What device are you using?  These are all useful pieces of information to help us troubleshoot problems such as these.  If you could respond with more information, we will analyze your issue further.  Thanks. 

2nd floor Library WIFI connection

Published by Dipa Barua

Q. The WIFI connection on the 2nd floor of the Bennett Library is so poor (no matter where you sit), most times it won't connect. Even when it finally connects, after a short period of time, the connection is gone. This happens to a lot of students, we are so frustrated.

Wifi Coverage in the WAC Bennett Library

Published by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

New Catalogue and Privacy

Published by Dipa Barua

Q. I like the new catalogue interface but I noticed it is hosted on server located outside of Canada. What personal information as defined in Freedom of Information and Protection of Privacy Act is being stored, is there an option to opt out of the new catalogue and have users been properly informed that library services may not be fulfilled with Canadian servers?

Specifically when I try to see what I have checked out, it takes me too sfu-primo.hosted.exlibrisgroup.com which has an IP in Illinois, USA. Is my record being stored there?


Incorrect Linking for Digital Articles

Published by Dipa Barua

Q: There was an article that I searched for today and I found that the library database has linked the wrong full text link for the article title that I was looking for.

The article is "Uncovering Facebook Photo Tagging Culture and Practices among Digital Natives" by Aqdas Malik, Amandeep Dhir, and Marko Nieminen; the full text link that comes up is for "Media Re-victimization of Rape Victims in a Shame Culture? Exploring the Framing and Representation of Rape Cases in Nigerian Dailies".