Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Library WiFi

Published by Dipa Barua

Q. Library WiFi frequently out of service/congested.  Worse than the Wifi at home back in 2008.

A. Without any details, we are unable to troubleshoot your particular problem with Wi-Fi access.  What was the date and time? Where is the location? What device are you using?  These are all useful pieces of information to help us troubleshoot problems such as these.  If you could respond with more information, we will analyze your issue further.  Thanks. 

2nd floor Library WIFI connection

Published by Dipa Barua

Q. The WIFI connection on the 2nd floor of the Bennett Library is so poor (no matter where you sit), most times it won't connect. Even when it finally connects, after a short period of time, the connection is gone. This happens to a lot of students, we are so frustrated.

Wifi Coverage in the WAC Bennett Library

Published by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

Check-out Laptops and Skype

Published by Dipa Barua

Q. I have a question about the laptop rentals: Is Skype installed and usable? I have a Skype interview coming up, but my laptop is incapable of handling the program.

 

A. Yes Skype is installed and is usable on the check-out laptops.

Some of the laptops have a built-in camera and microphone, but I would suggest you also check out a headset while you're at Library loans just in case.

 

Regards,

Neal Baldwin

Manager, Library Systems

New Catalogue and Privacy

Published by Dipa Barua

Q. I like the new catalogue interface but I noticed it is hosted on server located outside of Canada. What personal information as defined in Freedom of Information and Protection of Privacy Act is being stored, is there an option to opt out of the new catalogue and have users been properly informed that library services may not be fulfilled with Canadian servers?

Specifically when I try to see what I have checked out, it takes me too sfu-primo.hosted.exlibrisgroup.com which has an IP in Illinois, USA. Is my record being stored there?

 

Printing Refunds

Published by Dipa Barua

Q. I tried to print on the 7th floor. However the printer says that it cannot print my file. So I cancelled it. But when I did that, it did not give me back the ~$3.10. How do I get my money back?

A.  How to request a refund from Papercut:

Incorrect Linking for Digital Articles

Published by Dipa Barua

Q: There was an article that I searched for today and I found that the library database has linked the wrong full text link for the article title that I was looking for.

The article is "Uncovering Facebook Photo Tagging Culture and Practices among Digital Natives" by Aqdas Malik, Amandeep Dhir, and Marko Nieminen; the full text link that comes up is for "Media Re-victimization of Rape Victims in a Shame Culture? Exploring the Framing and Representation of Rape Cases in Nigerian Dailies".

Renting Laptops Past One-Semester Off

Published by Dipa Barua

Q: I have for the first time this semester needed to access a laptop between semesters, while I wasn't taking summer classes. - However, I didn't take summer classes multiple of the semesters and it was just the coincidence that back then I was healthy enough to carry my own laptop to campus, that kept me from noticing this earlier.

Downloading an Article

Published by Anonymous

Q:   I have a problem for half a year. Previously, I can directly search the title of a article and download it. However, half a year ago, I cannot do in this  way any more. I have to type in www.lib.sfu.ca, log in my computing ID and then download. This is very inconvenient for not only me but also all my friends who wanna read publications. Could you please fix it?