Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Recalling a book during COVID

Published by Dipa Barua

Q: How do I request a recall of a book that is on loan?

A: Due to the pandemic, it is not currently possible to recall items. We are trying to keep the number of people on campus to a minimum.

Chuk Goodin
Supervisor, Access Services

Returning books during COVID

Published by Dipa Barua

Q: I have some books due tomorrow which I checked out in March. Are returns now being accepted? If so, which locations will accept them?

Checking out books during the pandemic

Published by Dipa Barua

Q: I am an incoming PhD student. I am wondering how I might be able to take out books during the pandemic. I need them for research. Is it possible? Do I need to get a student card? Can I pick up books at the downtown Vancouver location to avoid transit?

Requesting a hold

Published by Dipa Barua

Q: I am a current student and need to request materials or place holds, but I do not see the request tab on my account. 

A: Our library computer system had you listed as an expired student, but I checked the registrar’s computer system and I have now updated you for Fall 2020 semester. To request items, log in to the library catalogue and search for the item and there should be a ‘Request Item’ link on the page.
 
Chuk Goodin
Supervisor, Access Services

What is "hold-in process?"

Published by Dipa Barua

Q: What does "HOLD - In Process" mean? How long does it take from request to "ready for pickup?"

A: Once you place a hold request, we need time to pull the item from the stacks and process it for you. 

Renewing items beyond September 2020

Published by Dipa Barua

Q: What is the protocol for renewing items beyond September 2020?

A: In September, if we are still not back to regular operations, we will extend the due dates on all items that are currently checked out to January 2021.  We are not asking anyone to return items at this time and there are no fines being assessed for any materials since March 13, 2020 as part of our response to COVID-19.

Recalling books

Published by Dipa Barua

Q: I am writing to suggest the removal of “recalling” books. This policy is ridiculous! I would suggest that books not be able to be taken out for a full term, if they can be taken back a week later. In the case of myself, I borrowed three textbooks from the library with the notion that I had them for the full term. Not even a week later I was sent an email that one of the texts was to be returned by the end of the month. The fact that books can be recalled is totally unsupportive of students who rely on the library for their texts.

Changing mailing address

Published by Dipa Barua

Q. I need assistance to update my mailing address on file.

A. You will have to change your address with Student Services. Our library database gets its information from them, so if we were to change it in our computers but not theirs, it would be overwritten soon.

Chuk Goodin
Supervisor, Access Services

Extending hours for laptop loans

Published by Dipa Barua

Q. Laptop loans should be extended slightly to 4 hours and 15 minutes. Although four hours is very generous, many seminar classes (for example in Sociology/Anthropology) are also four hours long. For
students without laptops or who are transiting to school and find it easier to borrow a laptop, extending the loan slightly would allow us to use the laptop for class and then return it on time without a fee.

How to get a library card as an alumni

Published by Dipa Barua

Q. I am an alumni and would like to obtain an SFU Library Card. I no longer have my library card as it has been several decades since I was enrolled at the Burnaby campus. What form of identification do I need to present in order to obtain a card? What is the cost of obtaining the card?