Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Noise in the library

Published by Dipa Barua

Q. Since the semester is moving towards the end, many students myself included, are cramming into the library for study sessions. Unfortunately, the unbearable construction noise is making it impossible to focus on studies.  This message is coming from a place of deep concern. Library should always be a place where one could study soundly.  Please take some action towards it.

Wifi Coverage in the WAC Bennett Library

Published by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

Opening Windows on Upper Floors of Bennett

Published by Dipa Barua

Q. Why does the Library limit the window openings on the upper floors? It is really hot up here! Maybe some more fans would be nice. Can we open the windows more?

A.  In regards to the widows not fully opening on the 6th floor, students were climbing out on the ledge, so we had to restrict the window opening for safety reasons. We will add additional fans to hopefully alleviate some of the heat discomfort.


Best regards,


Manager, Building & Equipment Services

Chairs at Fraser Library

Published by Dipa Barua

Q. Please improve chairs in the silent study room of SFU Surrey Library. They make a lot of noise. Also please provide chairs with arm rest in other areas of the library instead of just in the silent study.
Thank You.

A. Thank you for your feedback and suggestions. New furniture purchases are not currently in budget plans; however, we will keep your suggestions in mind for future purchases.

Leanna Jantzi, MLIS
Head, Fraser Library

Bennett Library Heating on 3rd Floor

Published by Dipa Barua

Q:  I have been noticing from the end of the last semester that, students sitting on the 3rd floor, near library main entrance doors, feel cold air coming through the main entrance doors of Bennett Library. My fellow colleagues and I are experiencing the same problem this semester too.

I wanted to bring it to your attention because this issue has not been fixed from a long time.


Bennett Library Temperature Inside

Published by Dipa Barua

Q: I have a bit of odd question to ask. Would it be possible to know the indoor temperature setting of Bennett library? The reason I ask is that I feel like I am more productive when I study here and a lot of this has to do with the indoor temperature (during winter) setting, which is ideal for me. I would like to apply it to my house. I would appreciate your reply.


A: As challenging as it can be at times, the temperature is typically between 21-22c during the winter months.


Best regards,

Garth Lauer

Library Access for Non-Students

Published by Dipa Barua

Q: There was a dirty and very smelly gentleman in the library. His smell was overpowering and his presence made me feel uncomfortable.

A: Thank you for your post regarding the possible homeless person in the library.  It is important to remember that the library is open to all members of the public, and not just the SFU community.

Construction in and Around Library During Exam Time

Published by Dipa Barua

Q: Please halt all construction of the library and immediate areas being heard in the library unless it is crucial to students' safety during exam period in the day time. The library is now 24 hours so they can do their ridiculously loud and jarring work at night when the majority of students are not studying. I am not paying thousands of dollars a semester to have my studying immensely disrupted, constantly, while I am studying for my exams in our university's library. Fix this immediately, it happens every semester and this is just unacceptable.

Temperature in the Bennett Library

Published by Dipa Barua

Q: Why is it so hot on the 2nd floor of the library?? I am here late right now (Nov.25 1:35 am) and I'm cooking in my seat with a T-shirt on and with both the windows open right next to me.
Can we please turn the heat down?
W.A.C.Bennett (SFU Burnaby)

A: Thank you for your feedback,
I've submitted a request to our HVAC department to investigate and remedy the over heating problem on the 2nd floor.

Library Building and Equipment Services

What is the availability of Study Rooms in the Library?

Published by Dipa Barua

Q: What is the Library Study room availability and booking requirements?

A: If you've completed all degree requirements except your thesis, you may be eligible to book a lockable study room at the WAC Bennett Library on the Burnaby campus. The study rooms have small windows that look over Convocation Mall.

Study rooms are available for master's or doctoral students writing their theses under the following conditions: