General information

• W.A.C. Bennett Library at SFU Burnaby (Bennett Library) 
• Samuel and Frances Belzberg Library at SFU Vancouver (Belzberg Library)
• Fraser Valley Real Estate Board Academic Library at SFU Surrey (Fraser Library)

• Library hours for all 3 locations.
• AskAway information and service hours.
• Ask a Librarian includes appointment times and response times for email questions.

• W.A.C. Bennett Library (Burnaby): 778.782.4345
• Belzberg Library (Vancouver): 778.782.5050
• Fraser Library (Surrey): 778.782.7411
• Email: libcirc@sfu.ca. See also Phone numbers, email addresses, and key staff contacts

• For all locations: 778.782.4351. (Leave a message and staff will call back.)

• Ask a Librarian includes options for in-person, email, phone, and virtual help.
• Liaison Librarians page lists contact information for subject specialist librarians by subject.

Resources & services

• Users accessing databases remotely will need to log in using their SFU Academic Computing Services ID with a password or their library barcode.
• End users logging in with their SFU computering ID must first be signed into SFU’s Multi-Factor Authentication (MFA) system in order to log in.

Citation style guides

• SFU Library no longer directs students to OWL Purdue.
• Questions about specific citation issues (e.g., "How do I cite a website with no author?") should go to our reference staff.  
• Broader citation issues (e.g., "What is patch-writing vs. paraphrasing?" and "How do I properly integrate my in-text citations into the text without disrupting the flow of the paragraph?") can be referred to the Student Learning Commons (SLC). 
• Citation management tools - Information about citation management tools and where to get help with them.

• Liaison Librarians
• Library management and key personnel

• For technical problems while using the Library's website, or to report errors or technical problems in our Catalogue, contact us for technical assistance:
  • by email at libhelp@sfu.ca
  • by telephone during library hours at 778.782.4706 
• Canvas help. 
  • Refer students to the Student Guide - Canvas (includes contacts for traditional distance courses and Continuing Studies students). Refer instructors to the Instructor Guide - Canvas Support

• During regular hours start with Technical help (above), and contact our Access Services / Loans Dept (778-782-4345) if there is no answer. They will contact our Systems staff as needed
• Loans may be able to tell you if others have reported the problem and if there is an ETA on a fix, but in most cases, it could take up to a day to resolve (longer if disruptions occur in evenings or on weekends).  Please help the patron find alternative resources if possible

• Student Learning Commons (SLC) 
• The SLC provides writing and learning support services across the three SFU campuses
  • Includes support for students in Writing, Quantitative Reasoning, and Breadth courses, international students, English as an Additional Language (EAL) students, college transfer students, graduate students and many others. 
• Peer mentors are available for appointments or drop in.

• SFU Library embeds general instruction within courses. To book a library workshop for a class, instructors are encouraged to contact the appropriate Liaison Librarian. 
• For other library workshops from the Research Commons and Student Learning Commons, please see: Scheduled workshops and classes

Borrowing information

Available at all SFU Library branches -- hours vary by location.

• After hours book chute at WAC Bennett (Burnaby) information
• Note: Most SFU books can be returned to any SFU Library branch (exceptions: Reserve or ILL items, equipment, media)

Equipment & facilities

Campus information

• All campuses
• Burnaby
• Vancouver
• Surrey - See also SFU Surrey Campus services and resources 

Other resources