How and where do I print, scan, and photocopy in the library?

 Where are the printers/scanners/copiers?

 W.A.C. Bennett Library at SFU Burnaby

Printers/scanners/photocopiers are on the 3rd and 6th floors, and in the Research Commons.

Choose colour or black and white by selecting the correct printing queue [new-lab-mono (default printer) or new-lab-colour].

Additionally, flatbed standalone scanners are located on the North side of the 3rd floor (main floor) of the Bennett Library.

 

 Belzberg Library at SFU Vancouver

There are two printer/copier/scanning machines in the Library,

Choose colour or black and white by selecting the correct printing queue (NewVanMono or NewVanColour).

Other printers on campus:

  • Room 1300 (IT Services lab): colour and black & white
  • Room 2960 (Publishing lab): black & white only   

Fraser Library at SFU Surrey

There are two printer/copier/scanning machines in the Media/Reserves area, 3620.

Choose colour or black and white by selecting the correct printing queue (NewSurreyMono or NewSurreyColour).

Other printers on campus:

  • Room 2300 (Firefighter’s Lab): black & white -- near the Security desk in the mezzanine.
  • Room 3064: colour and black & white
  • Room 3355: colour and black & white

 How do I print or copy?

Printers/copiers/scanners use the printing account system Papercut. 

At the computer:

  1. Check your Papercut account: Before printing your document(s), check to see if you have enough printing credit for the pages you want to print:
    1. To add money to your Papercut account How to pay for printing and copying
  2. Choose the right queue: Select either black and white (mono) or colour printing/copying.

At the printer/copier/scanner:

  1. At the printer/copier/scanner log in to Papercut using SFU Computing ID and password
    1. Select jobs to print or copy (PRINT ALL to release all print jobs or PRINT RELEASE to release individual print jobs or opt to photocopy).
  2. Log out of printer.

 How do I scan a document?

You may scan to email at any SFU library or scan to a USB device at the Bennett or Belzberg Libraries. Scan to USB is not available at the Fraser Library.

To scan to a USB device:

  1. Select PRINT/SCAN (MEMORY STORAGE DEVICE)
  2. Select SCAN TO STORAGE DEVICE
  3. Select SCAN SETTINGS to change settings
  4. Select FINISH SCAN when done, or continue scanning by selecting START after each page
  5. Select USB icon to eject device
  6. Logout

 General questions

Can I use the same printing account at all SFU libraries?

Yes. You can also use the same printing account in IT Services' labs.

How much does printing cost, how do I pay, and how do I get a refund?

For payment options, and how to get a refund, see How to pay for printing and copying.

For prices, see How much does it cost to print or make copies at the SFU Library? 

How can I print in colour, or different document sizes? 

See Can I print or copy special document sizes and types at the Library?

How long will my print job stay in the printer?

After you send something to the printer from a library workstation, your print job stays in the queue for one hour.

If you do not complete or print off your print or copy job within this one hour limit, you will have to re-send your document to the printer/copier/scanner.

Can I use my own paper?

No. If you need to use your own paper for special purposes, you will need to go to a photocopy shop.

Where can I make copies from microfiche or microfilm?

Copiers are included in most of the microfiche and microfilm readers. You use the same Printing/Photocopy card you use for photocopying and printing.

For more information, please see What are microforms and how do I access them?

 Troubleshooting

Sometimes when I try to print something too many pages get charged to my printing card, some pages are printed blank, some are just not printed at all.

Sometimes there are errors when trying to print a PDF or PPT (PowerPoint) file from WITHIN the web browser. This is a common problem when you are printing out material such as lecture notes and slides from within Canvas or printing full-text articles within research databases such as PsycInfo or ERIC (EBSCO interfaces).

IT Services suggest the following solution:

  • Go "Back" to the original page with the LINK to the file that you want to open and print.
  • Right-click on the link, and then choose "Save Target As..."
  • A new window will open giving the choice of where to save the file. (Technicians recommend choosing the "Desktop" as the article will be easier to find).
  • Once the file is saved on the desktop, double-click on the file, and it SHOULD open in its NATIVE program (PDF will open in Adobe Reader, PPT will open in PowerPoint).
  • Choose the print option within this program, and the print job should come out without errors.

Sometimes in article indexes and databases, the link still forces you to open the file within a browser. Try choosing to save the article using the Adobe Reader menu buttons, and continue the above process.

When I try to print PDF document, the printer outputs blank pages.

When looking at the .pdf document in Adobe Acrobat Reader, click on the print option or the printer icon.

From within the printing options box, try changing the "Page Scaling" box so that it reads "None".

Ensure that the "Auto-Rotate and Center" option is NOT checked.

Try printing again.

 Printing at SFU (outside the Library)

For SFU IT Services' information on printing services at all three SFU campuses, see Student Printing Services.