Yes!

Several pairs of headphones are available to borrow at all three SFU libraries.

Who can borrow headphones?

Currently enrolled students, faculty, staff, and alumni can borrow headphones.

Where do I go to borrow headphones?

To borrow headphones at the Belzberg Library (SFU Vancouver) or Fraser Library (SFU Surrey), simply ask at the Loans/Checkout desk. At the WAC Bennett Library (SFU Burnaby), there are 20 pairs of headphones available from the Checkout counter on the 3rd (main) floor of the Library. There are also two sets of headphones with microphones.

How long can I borrow headphones?

Headphones can be borrowed for a 4-hour loan period which can be extended online, but not past the Library's closing time. Headphones returned after they are due are subject to fines. See Fines and penalties: Borrowing Library materials for further information.

Headphones must be returned 1 hour before Library closing.

How do I find out if headphones are available?

To see what the Library owns,  search Laptops & equipment borrowing for headphones at the different SFU Library locations. 

For more information, including which headphones are available to borrow, contact Loans staff by phone, by email at loans-mgmt@sfu.ca, or in person at the Loans desk at any Library.

Yes, the Library offers Scholary publishing services for faculty, staff, and students.

Yes. See Upcoming workshops for scheduled workshops, courses, and classes for faculty.

Yes.

Where can I connect?

All three SFU campuses have wireless Internet networks.

Who can connect?

SFU Students, faculty and staff

Students, faculty, and staff who have a valid SFU computing ID may access the wireless network.

SFU alumni

SFU alumni have full access to the SFU campus wireless network. Note, however, that accessing SFU Library online books, journals, and other web-based resources via the wireless network is considered as off campus access and alumni are restricted via wireless to a subset of the library's electronic resources. For a list of web-based resources available to alumni via the SFU wireless network, see Electronic resources available to SFU Alumni off-campus or via SFU campus wireless.

Your name and SFU library barcode are not sufficient for wireless access.

Non-SFU faculty, staff, and students

While at SFU, if you make use of the Eduroam wireless service you will be considered as being off campus and will NOT be able to access SFU library electronic resources which require an SFU computing ID and password for access.

How can I connect?

To access the SFU campus wireless network you need a laptop computer or WiFi-enabled mobile device (tablet, smartphone). Some laptops may require a wireless network card (NIC). Visit the various locations at SFU Burnaby, SFU Surrey or SFU Vancouver for in-person assistance with connecting to the wireless Internet.

More information

• See IT Services Wireless for more information.
• Wireless printing is available in two SFU libraries; W.A.C. Bennett (SFU Burnaby), and Fraser (SFU Surrey).

Community Resources in North Surrey
From the City of Surrey, a list of housing and supports in North Surrey. Find more information in the City of Surrey's Master plan for housing the homeless.

Community Services - Housing
From Surrey Libraries, a list of housing options from emergency shelters to affordable housing. Includes a printable PDF version.

The Lookout Society (Gateway shelter & front room drop in)
The closest shelter to the SFU Surrey (Fraser) Library, at 10667 135 A Street, Surrey, BC, V3T 4E3. Telephone number for general inquiries: 604-589-8678

BC 211 Shelter and Street help line
Provides a shelter list with available beds that is updated twice daily: 11:30am & 7:30pm. Follow the link to download the most up-to-date version of the shelter list.

Homelessness Services Association of BC
Another excellent resource. Links include a shelter directory and Extreme Weather Response community plans.

Book / video

1. Sign into the Catalogue
2. Search for and find the Catalogue record for the item you seek
3. In the "Get It" area of the item's Catalogue record, select "Request item" to request the book or video (or other material).

The item will be sent to the Circulation/Loans desk if you choose to pick up at the Belzberg Library (SFU Vancouver), at the Holds Shelf at the Fraser Library (SFU Surrey), or on the Holds shelf in the Reserves area if you choose W.A.C. Bennett Library (SFU Burnaby), usually within 2 days.

You will be notified by email when your item is ready for pick up. For more information, please see How do I know when a book I've requested is ready to pick up?

Article in a journal

Follow these instructions to request a copy of an article in a paper journal only held at a library branch you normally don't use. 

1. Sign into the Catalogue
2. Go to Citation Finder
3. Choose Article option, leave all fields blank, and scroll to the bottom of the form and click Submit
4. At the next screen you'll be given the option of requesting the item using Interlibrary Loans. Click on the Interlibrary Loans link on this screen.
5. At the subsequent InterLibrary Loan request form fill in all the necessary information. Make sure to choose a need by date and submit the form.

The article will be sent to you electronically using the Library's secure Post-to-Web service, usually within 2 days.

You can also request Microlog fiche from Bennett Library. From the catalogue, place a request as you would for an article. Title of the publication and fiche number are all that's needed.

I'm a grad student at SFU. Can I get private study space in the library?

Bookable graduate individual study rooms for short-term use (self-serve booking) are available for graduate students. 

SFU Graduate students may book one of 14 small private study rooms on a daily basis at the W.A.C. Bennett Library (SFU Burnaby), during W.A.C. Bennett Library's open hours.  To book a room see How can I book a room?.

Each office includes a desk and chair, and has wifi access.  They are suitable for one to two students.

Who is eligible?

Currently enrolled SFU graduate students can use this service.

Where are the study rooms?

14 study rooms are available on the south side of the 5th floor at the Bennett Library (rooms 5055 - 5085). 

How can I book a room?

To book a study room:

1. Go to the booking site: Graduate Individual Study Rooms (Bennett Library).
2. Choose the room you’d like to book.
3. Each graduate student may make a maximum of two bookings per week. Each booking can be for the full day (subject to the Library’s open hours).
4. Review the date and start time of your booking.
5. Click on Submit Times.

Please be considerate of your colleagues: only book a room for the time you need and cancel your booking if no longer required.

How long can I book a room?

Each graduate student may make a maximum of two bookings per week. Each booking can be for the full day (subject to the Library open hours).

Rooms are only available for booking during the current semester.

How do I access the room?

You will need a key.

Go to the W.A.C. Bennett Library Service Desk on the main floor to borrow the key to the room you have booked. You will need to present your SFU ID/Library card to borrow the key as well as the booking confirmation or reminder email in order to check out the key. 

Loans staff will sign a key out to you for the duration of your booking. Please lock the door when you have finished using the room. Keys must be returned before the Service Desk closes that day or fines will be incurred.

Questions?

Please contact library@sfu.ca if you have questions about Individual Graduate Room bookings.

What is HathiTrust?

HathiTrust Digital Library (HTDL) is a digital preservation repository and access platform. 

It is the largest set of digitized books managed by academic & research libraries, and includes digitized content from a variety of sources, including Google, the Internet Archive, Microsoft, and in-house member institution initiatives.

Of this considerable collection:

• anyone:
  • may view (and read online) items in the public domain 
  • may search items held in copyright
• current SFU students, faculty, and staff may also download public domain works.

How can I access and download HathiTrust content?

There are two ways to access HathiTrust:

1. By searching and browsing the Library Catalogue. If you come across results available in HathiTrust Digital Library, you will be redirected to the HathiTrust portal, or:
2. Directly, through browsing to the HathiTrust Digital Library from the SFU Library databases list or the library catalogue.

Who can download public domain works from HathiTrust?

Downloading public domain works in their entirety, is restricted to current SFU students, faculty and staff with a valid SFU computing ID. Does not include non-credit students, Fraser International College (FIC) students, retired faculty and staff, nor SFU alumni.

How do I log in to HathiTrust?

To download public domain works in their entirety, you will need to log in to HathiTrust using your SFU Computing ID. 

To log in:

1. Click on Log in
2. Select Simon Fraser University from the drop-down box
3. Click Continue.

How do I download public domain works from HathiTrust?

Once you have logged in you can download HathiTrust works in the public domain.

After logging in:

1. Search for the work you want to download
2. Select the Full View link
3. Look for the download format and range options on the left panel of your screen.

More help

For more details, see HathiTrust Digital Library's Help -- Using the Digital Library.

 Where are the printers/scanners/copiers?

 How do I print or copy?

Printers/copiers/scanners use the printing account system Papercut. 

At the computer:

1. Check your Papercut account: Before printing your document(s), check to see if you have enough printing credit for the pages you want to print:
   1. To add money to your Papercut account How to pay for printing and copying
2. Choose the right queue: Select either black and white (mono) or colour printing/copying.

At the printer/copier/scanner:

1. At the printer/copier/scanner log in to Papercut using SFU Computing ID and password
   1. Select jobs to print or copy (PRINT ALL to release all print jobs or PRINT RELEASE to release individual print jobs or opt to photocopy).
2. Log out of printer.

 How do I scan a document?

You may scan to email at any SFU library or scan to a USB device at the Bennett or Belzberg Libraries. Scan to USB is not available at the Fraser Library.

To scan to a USB device:

1. Select PRINT/SCAN (MEMORY STORAGE DEVICE)
2. Select SCAN TO STORAGE DEVICE
3. Select SCAN SETTINGS to change settings
4. Select FINISH SCAN when done, or continue scanning by selecting START after each page
5. Select USB icon to eject device
6. Logout

 General questions

Can I use the same printing account at all SFU libraries?

Yes. You can also use the same printing account in IT Services' labs.

How much does printing cost, how do I pay, and how do I get a refund?

For payment options, and how to get a refund, see How to pay for printing and copying.

For prices, see How much does it cost to print or make copies at the SFU Library? 

How can I print in colour, or different document sizes? 

See Can I print or copy special document sizes and types at the Library?

How long will my print job stay in the printer?

After you send something to the printer from a library workstation, your print job stays in the queue for one hour.

If you do not complete or print off your print or copy job within this one hour limit, you will have to re-send your document to the printer/copier/scanner.

Can I use my own paper?

No. If you need to use your own paper for special purposes, you will need to go to a photocopy shop.

Where can I make copies from microfiche or microfilm?

Copiers are included in most of the microfiche and microfilm readers. You use the same Printing/Photocopy card you use for photocopying and printing.

For more information, please see What are microforms and how do I access them?

 Troubleshooting

 Printing at SFU (outside the Library)

For SFU IT Services' information on printing services at all three SFU campuses, see Student Printing Services.

S&P Capital IQ is available for current SFU students, faculty, and staff. If you haven't done so already, first register with a valid SFU email address for an S&P account. 

The S&P Capital IQ database offers an Excel add-in feature that provides an alternative method to retrieve most Capital IQ data. The add-in allows you to create formulas within Excel, including ones that incorporate searches and lists you've saved in the main web interface, or you can use the pre-built template spreadsheets covering a wide range of business topics.

Downloading the Excel add-in

You can download the add-in from within your S&P Capital IQ account. Go to My Capital IQ (top left corner of the screen) and select Downloads. Then select the option to "Download Office Plug-in" and follow the instructions to install the plug-in.

Accessing the Excel add-in

On campus 

All current SFU researchers: The Excel add-in feature is available for all current SFU researchers with S&P accounts while you are at any SFU campus and logged into the SFU network.

Off campus 

SFU faculty & staff should be able to log into the Excel add-in from off campus without any extra steps. If you encounter issues, contact S&P to confirm that your S&P Capital IQ account is properly coded as a faculty/staff account. Call them at +1 888 806 5541, or email them at support.CIQ@spglobal.com.

SFU graduate students must first connect to SFU's Virtual Private Network (VPN) before logging into the Excel add-in. For instructions on how to download and install the Forticlient VPN app, see Get Started with SFU VPN. 

SFU undergraduate students are unable to access the Excel add-in from off campus. 

Current members of the Beedie Endowment Asset Management (BEAM) team should contact the Business Librarian, Mark Bodnar, to discuss options: mbodnar@sfu.ca.

If you have further questions, please contact Mark Bodnar: mbodnar@sfu.ca.