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Browse and search FAQs

  • Follow the steps below in order to add a reference from the SFU Library Catalogue to Mendeley. 

    1. On the page with the information about the book or journal article, click on "export citation."

    2. Click on the small arrow next to the box that says "encoding."

    3. Choose "UTF-8."

    4. Click "download." The reference information for the book or article will now be available in your downloads folder. 

    5. Open Mendeley. Click on the icon that looks like a paper with a green plus sign on the top left toolbar, and choose "Add Files."

    6. Find a file in your downloads folder called "Primo_RIS_Export.ris" and click "open."
    7. The book or journal article has now been added to your Mendeley library. You're all set! You can now delete the "Primo_RIS_Export.ris" file from your downloads folder if you want to.

    Questions about Mendeley? We'd be happy to assist you. Email 

  • You can book all your Student Learning Commons (SLC) appointments online by following the instructions on the Consultation Information page.

  • Search the Library Catalogue for the book, video, DVD, or other Library materials. 

    Find out how to locate and/or check out your books and other materials at Library Catalogue search guide.

  • You can cancel your request (or hold) by calling the Circulation/Loans desk at any of the branches and asking the staff to cancel the request (or hold).

    •  WAC Bennett Library (SFU Burnaby) Loans Desk - 778.782.4345
    •  Belzberg Library (SFU Vancouver) Loans Desk - 778.782.5050
    •  Fraser Library (SFU Surrey) Loans Desk - 778.782.7411

    You can also email asking that the staff cancel your request (or hold).

  • See the Library's Writing & Style Guides for samples, for information on citation manuals in the library and for information on how to cite web sources.

  • This varies depending on the publication style you're employing.  Please see the Library's Writing & Style guides for directions.

  • Off-campus access to Library resources using a proxy 

    To permit off-campus access to licenced resources (including journals), the SFU Library uses proxy software called Ezproxy.

    Configuring Papers, Zotero, Mendeley, and other tools for SFU's proxy server

    Researchers using reference or citation management tools such as PapersZotero, or Mendeley may be asked to configure their software to allow access from off campus.  

    Our library proxy address/prepend is:

    Remember to add the "%@" notation at the end of our proxy prepend per documentation on the Papers Support Forum.

    Our library OpenURL resolver is:

    The library does not make use of an "authentication URL".

    Please note that the library proxies those ejournals and other eresources that the library pays for. The library doesn't proxy resources that are freely available.


  • Factiva does not support direct linking to SFU Library licensed content in the way that many databases do. This means that the ‘Direct Link’ provided by Factiva will not redirect to an SFU login that would allow users from the SFU community to access the linked content.

    To create a permanent link to an article in Factiva you can use the Citation Finder tool in the Library Catalogue. Fill in the form with as much of the citation information as possible from your article. (Often the article title, journal title and year will suffice, but add more fields if necessary.) Click Submit.

    After testing the link(s) in your results to be sure they lead to the right article, right-click on Factiva in your results and copy that link as your stable link.

    For more information on article citations, see our guide From Citation To Article. If you need help, please ask a librarian for assistance.

  • Links in Canvas or on a course website

    Journal articles: Persistent link

    Use the "persistent link", "bookmark", "copy link",  "permalink", "stable link","link" or similar icon or option that appears next to the article.

    If the resulting URL provided by the website or publisher does not include anywhere in the URL, then add the SFU Library's proxy prefix to the entire URL to ensure that Authorized Users (SFU students, faculty and staff) can access the article when off-campus. + (the entire URL that the website or publisher provides)

    For example:

    Journal articles: DOI

    Use the article's DOI (Digital Object Identifer). A DOI is a unique number assigned to journal articles.  You can add the full DOI to the end of the DOI resolver address to create a stable link to the article.

    Remember to include the library's proxy prepend to ensure authorized users will be able to access the article when off-campus.

    For example:

    Journal articles: No persistent link and no DOI

    If no such persistent button or icon is available, or if there is no DOI number associated with the article copy the URL that appears in your browser's address bar and paste the entire URL into a new and completely different browser window  (e.g. switch from Chrome to the Firefox browser) to ensure that the link goes where you want it to go.

    You will also need to include the Library's proxy prefix as above if does not appear in the URL address bar.

    Note: The SFU Library's proxy prefix is not required for open access or free journal articles.

    E-books, streaming video, or streaming audio

    To create a stable link to an e-book or video, use the permanent link provided in the library's Catalogue record for the item in question. The library's off-campus authentication procedure is already embedded in the link.

  • The Library welcomes inquiries from prospective donors wishing to donate materials to our Special Collections and Rare Books division. For further information please see the Library's Gift Policy and Guidelines.