Most frequently asked questions
How do I add money to my printing account?
- Enter your SFU Computing Id and password and press the 'Log in' button.
- Click on the 'Add printing credit' link located on the left navigation bar. You will be taken to the Moneris Credit Card Gateway. This will add money to the Cash balance of your printing account from your credit card.
Vending machine using cash:
- The machine takes $1 and $2 coins and $5, $10 and $20 bills, and does not give change.
- At Bennett Library (Burnaby) the vending machine is located across from the Tech Help desk on the 3rd floor.
- At Fraser Library (Surrey), the vending machine is located in the mezzanine, near the Firemen's lab (Room 2300) and the security desk.
Note: The maximum amount on an account is $100. Money added to a printing account cannot be withdrawn afterwards, and there are no refunds. Remaining Cash balances can be transferred to another person on campus.
Where are the printers?
Where are the copiers?
Do any copiers accept coins (instead of Papercut)?
Copy machines can only be accessed via a Papercut account. The copy machines do not take coins.
How much does it cost?
For up-to-date pricing for copies and printouts, see How much does it cost to print or make copies at the SFU Library?
Where can I get change?
You can ask for change at the service counter at any SFU library.
Why does it cost more to copy in the library than at any other place?
Library photocopy services are operated on a cost-recovery basis on behalf of SFU students and faculty. Equipment leases, supplies, parts, and the salaries of staff who maintain these machines are all covered by the cost of photocopies.
Our machines are more expensive than many commercial machines because they have to work reliably under constant use. Over 3 million copies are made on our machines each year. Our technicians service the machines as required, throughout the day and the evening, seven days a week, to ensure that the machines are operational and filled with paper and toner. Corner stores, drugstores, and other places that offer copying services can get by if their machines are sometimes out of order, but we know that university students require reliable copying services.