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Student Learning Commons: Consultation Terms of Service and Agreement

 

During COVID-19, Student Learning Commons services continue.
 
For the complete range, including consultations, support, workshops, handouts, and groups, see SLC services continue online.  

 

Note: SLC consultants include student volunteers (Peer Educators) and Graduate Writing Facilitators with whom you can book appointments. 

By using the SLC, you agree to the following:

Set clear and realistic goals for your consultation. Describe your goals as specifically as you can when filling in the field—“What would you like to work on during this visit?” For example, “Help with developing my thesis” is clearer and more realistic than “Help with my essay.”

Be willing to discuss your goals with your consultant and work on them during your appointment.

Complete any actions recommended by your consultant before your next appointment.

Be prepared for the consultation: for example, print out your work beforehand or have it ready to share in the virtual consultation space. You’re encouraged to also share other relevant materials such as an assigned reading, assignment instructions, or a course outline.

You cannot transfer your appointment to someone else or make a booking for someone else. However, one member of a group working together on a project may book a group-writing (“team”) consultation. The consultant will focus only on parts of the assignment written by students present during the consultation and will respect the time-limits described below.

APPOINTMENTS: You may book a daily maximum of two half-hour appointment slots or one 1-hour appointment slot. These maximums also apply to group projects.

A “half-hour” time slot is up to 25 minutes long, ending at xx:25 or xx:55.

A “one-hour” time slot is up to 50 minutes long, ending at xx:20 or xx:50.

These margins allow consultants time to complete administrative tasks between consultations.

Peers and facilitators cannot take consultations about assignments for classes they are currently taking or instructing. When you click on an appointment slot, you will see a list of these classes (if applicable).

LATE POLICY: If you are more than 5 minutes late for an in-person appointment, you will lose that appointment but may still wait for an available drop-in time. You will not be able to make another booking until you have spoken with SLC staff.

For virtual appointments, we recognize that technology glitches can make it challenging to connect. You will not forfeit a virtual appointment unless you fail to arrive within the set appointment time. You are still expected to make your best effort to be on time for your scheduled consultations.

SLC staff will monitor the consultation schedule and if we notice a pattern of lateness, you may be contacted. This policy aims to ensure accessibility of our appointments for all students. 

NO-SHOW POLICY: If you don’t show up for an appointment and didn’t request a cancellation (see below), your account will be blocked. This means you will not be able to make another booking until you have spoken with SLC staff. After a second occurrence you will lose booking privileges for the remainder of the semester. 

CANCELLING A BOOKING: If you cannot come for your appointment, you may use the online booking system to cancel the appointment 12 hours or more in advance. Otherwise, email learning-commons@sfu.ca during office hours (Mon-Fri 9:00-4:30).

Evening or weekend cancellations: If you email to cancel when the SLC is closed, your message may not be received until the next working day. Until then, you may be marked as a “no show” and be unable to book another appointment. If that happens, your record will be corrected and your account unblocked on the next working day.

If you cancel more than three appointments during the same term, you may be blocked from booking further SLC appointments for the rest of the term, or until you reach out to us at learning-commons@sfu.ca 

LIMITATIONS TO SLC CONSULTATIONS

The SLC provides strategies and resources to help you revise your own work. Consultants will not edit, proofread, correct, or “check” your work.

SLC consultants do not provide tutoring on course content. They will not give answers or opinions about content, ideas, or specific wording for assignments.

Consultants provide assistance strictly within the SLC and only during their shifts.

CONFIDENTIALITY

Consultations are confidential and will be managed in accordance with BC's Freedom of Information and Protection of Privacy Act. The information on this website is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)). It is related directly to and needed by the University for services provided by the Student Learning Commons. The information will be used to maintain a record of consultation with Student Learning Commons staff. If you have any questions about the collection and use of this information please contact Donna McGee Thompson, Head, Student Learning Commons, at 778.782.3294 or dmcthomp@sfu.ca.