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Student Learning Commons: Consultation policies and agreement

Here is what we expect from you before, during, and after a consultation

When booking an appointment, please fill in the field asking "What SFU course or assignment do you want help with today?" State the specific GOALS for your appointment by filling in the field, "What would you like to work on during your visit?"

  • Be willing to work on these objectives during your appointment.
  • Follow through on any recommended actions before your next appointment.

By using the SLC, you agree to the following policies

  1. Maximum daily consultation time is one hour.
  2. There is a maximum of (2) hours of booked consultation time per week. Once you have reached these limits, drop-ins are available.
  3. Thirty-minute consultations end at xx:25 or xx:55, and one-hour consultations end at xx:20 or xx:50, to allow for administrative tasks between clients.
  4. Consultations are 25 minutes to 50 minutes long depending on availability and demand.
  5. If you are more than 5 minutes late for a booked appointment, you will forfeit the appointment and will have to rebook or wait until the next available drop-in time.
  6. Not showing up or being more than 5 minutes late for a consultation will suspend any future bookings until you have spoken with the SLC office. After a second occurrence you will lose booking privileges for the remainder of the semester. You will still be allowed to use our drop-in service.
  7. If you cannot come to an appointment, you must cancel it beforehand. You may cancel through the online booking system 12 hours or more before the appointment time; otherwise, please contact the SLC in person or by phone at 778.782.4648, or by email learning-commons@sfu.ca.
  8. In consideration of other students, if you cancel more than three appointments this term you will be blocked from booking further SLC appointments for the rest of the term. You will still be allowed to use our drop-in service.
  9. Only the student who booked the consultation can receive the consultation; transferring or booking for other students is not allowed.
  10. Group writing consultations are permitted only for students working together on group projects and will focus only on parts of the assignment written by the students present during the consultation. Consultation limits apply as above.
  11. Peer educators are prohibited from consulting about classes they are also taking.
  12. You must not ask a peer or staff member for assistance outside of the Student Learning Commons.
  13. You must not ask a peer or staff member to edit, proofread, or provide answers/opinions about content, ideas, or specific wording for assignments you must submit as your own work.

Consultations are confidential. We will not share your information with anyone outside of the SLC without your permission.

The information on this website is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)). It is related directly to and needed by the University for services provided by the Student Learning Commons. The information will be used to maintain a record of consultation with Student Learning Commons staff. If you have any questions about the collection and use of this information please contact Elaine Fairey, Associate University Librarian, at 778.782.3252 or efairey@sfu.ca.