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Laptops: Frequently asked technical questions

This information applies to the notebook computers available for loan at the Library's Circulation Desk.

How do I connect to the SFU wireless network?

By default, the notebooks are not connected to the wireless network. To connect, open Internet Explorer. You will be presented with the SFU Wireless Network login page. Enter your SFU Computing ID and password and you will be connected to the network. For more information about SFU Wireless, see Does the library provide wireless Internet?

How do I print from this notebook?

From the application's Print menu, choose which printer you want to use. At the printer, insert your printer card, enter the login ID of the notebook you are using (it's the one identified in the upper-left corner of the notebook keyboard), and you will see your job. For more information about printing, see How do I print in the library?

How do I get my files off of the notebook?

When you return the laptop, its hard drive is wiped. Therefore, before you return it, you must save your documents.

What do I do if I have technical problems with the notebook?

At W.A.C. Bennett Library at SFU Burnaby, the IT Tech Help Desk on the Library's 3rd floor can help.

At Belzberg Library at SFU Vancouver, please check with the technician in the Computing Lab in room 1300.