Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Recalling a book during COVID

Published by Dipa Barua

Q: How do I request a recall of a book that is on loan?

A: Due to the pandemic, it is not currently possible to recall items. We are trying to keep the number of people on campus to a minimum.

Chuk Goodin
Supervisor, Access Services

Returning books during COVID

Published by Dipa Barua

Q: I have some books due tomorrow which I checked out in March. Are returns now being accepted? If so, which locations will accept them?

NFB campus access link

Published by Dipa Barua

Q: The NFB Campus Access link for the video, "The Sterilization of Leilani Muir" (National Film Board of Canada) doesn't seem to be working. The link takes me to the NFB site, but there is no online access to the film.

A: We've contacted the vendor and believe that the problem has been resolved. 

Chelsea Richards
Serials Specialist

 

Subscription to EdCan network

Published by Dipa Barua

Q: I am wondering why the SFU library does not have a subscription to the EdCan network?

A: The library is in fact subscribed to Education Canada magazine. The library has it in print format since the as early as 1969 and it is also indexed in one of our subscribed databases “Education Source” with full text since 2002. As an open access journal, the record also refers to the journal’s archive on its website.

Checking out books during the pandemic

Published by Dipa Barua

Q: I am an incoming PhD student. I am wondering how I might be able to take out books during the pandemic. I need them for research. Is it possible? Do I need to get a student card? Can I pick up books at the downtown Vancouver location to avoid transit?

Requesting a hold

Published by Dipa Barua

Q: I am a current student and need to request materials or place holds, but I do not see the request tab on my account. 

A: Our library computer system had you listed as an expired student, but I checked the registrar’s computer system and I have now updated you for Fall 2020 semester. To request items, log in to the library catalogue and search for the item and there should be a ‘Request Item’ link on the page.
 
Chuk Goodin
Supervisor, Access Services

Access to article on Project Muse

Published by Dipa Barua

Q: Unable to open article, "The Truck Driver Experience: Identifying Psychological Stressors from the Voice of the Driver", on Project Muse. SFU doesn't have permission. I need this quite urgently for my paper.

Digital copy of The Moral Background

Published by Dipa Barua

Q: The Ebook Central digital copy of Gabriel Abend's "The Moral Background: An Inquiry into the History of Business Ethics" (Princeton UP, 2014) is not working properly. It cuts off at Chapter 7 and so is missing the Conclusion, Index, Notes, etc. It's been like this for a few months. Since we're paying for it, we ought to at least get the whole thing online.