Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

What is "hold-in process?"

Published by Dipa Barua

Q: What does "HOLD - In Process" mean? How long does it take from request to "ready for pickup?"

A: Once you place a hold request, we need time to pull the item from the stacks and process it for you. 

Renewing items beyond September 2020

Published by Dipa Barua

Q: What is the protocol for renewing items beyond September 2020?

A: In September, if we are still not back to regular operations, we will extend the due dates on all items that are currently checked out to January 2021.  We are not asking anyone to return items at this time and there are no fines being assessed for any materials since March 13, 2020 as part of our response to COVID-19.

Loading results on catalogue

Published by Dipa Barua

Q: It is really annoying to have to constantly click "load more results" if the list is large. Why not just bring up the whole list?

A: We are not able to accommodate your suggestion to display all of the results on a single page. The vendor for our library catalogue limits the display to 10 records per page. You can navigate through the pages more quickly by clicking on the page navigation tool on the bottom right hand corner of the results page:

Downloading PDFs from Techstreet

Published by Dipa Barua

Q: When attempting to download Risk Assessment Techniques CAN/CSA-ISO/IEC 31010-10 (2015), a pop-up appeared “failed to load”. I did troubleshoot the issue and can load any other PDF file from the library catalogue.

A: Secure PDFs from Techstreet require specific software to open. Please see the following note, which appears on the library catalogue listing page for resources in the Techstreet Standards collection: