Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

6th floor Bennett Library WIFI access

Published by Dipa Barua

Q. There is no WIFI in the corner area (near the AQ) of the 6th floor.

A. I have tested the 6th floor and, while there is a signal, it is poor in that area. Unfortunately, wood and concrete absorb WIFI frequencies and there is no shortage of both here. Furthermore, every seat on the 6th floor is taken and most of those people have 1 or more devices which are all competing for a connection to the access points. I'm afraid this issue is an infrastructural one.

Dana Stewart
Library Systems

Bennett Library 5th floor study space

Published by Dipa Barua

Q. Could we please make 5th floor a silent study area as well? There is just too much talking going on the 5th floor. If it is currently not designated as a silent study area. Can we please, at least, have it as a silent area during the exam period? There is not enough silent study area in the Library. The 6th floor is at maximum capacity. I could not find a seat there so I came down to the 5th floor, and it is just too noisy at times (usually at night) that I cannot get any work done. Also, can we please have a staff monitor the noise level periodically?

Research Commons room availability

Published by Dipa Barua

Q. Is there any way to stop the Thesis Boot Camp madness? It is annoying to me, and to people who need to use the Research Commons, but not the Thesis Boot Camp, which is so terribly managed. Who allows them to kick students out? They keep kicking people out at 17:20 pm when there are only one or two people in the room. For a day or two, it's fine, but it takes three whole days for the thesis boot camp, which is irritating, and outrageous. We all pay a tuition fee to SFU, why are some people allowed to use the Research Commons and some are not?

Changing mailing address

Published by Dipa Barua

Q. How do I change my mailing address on my record?

A. You can't change it yourself. If you send it to me I can make the change. However, please be aware that if your record in SIMS (Student Information System) is different it will overwrite any change I make if they reload your record into the library database.

Scott Mackenzie
Head, Access Services (Loans)

Searching for a book by call number

Published by Dipa Barua

Q. I am a KPU Librarian and was helping one of your faculty via AskAway. They were trying to search for a book by call number. I couldn't figure out how to do this? Is it possible? I looked through your FAQs and your Catalogue guide but didn't see it.

Updating Library card and signing in

Published by Dipa Barua

Q. I registered my dismay at the way the computing system of the Library functions and suggested that it be replaced with a more user-friendly system, such as the one used by the VPL. I should mention that I am a professor in the Liberal Arts +55 program. Your previous reply stated "feel free to report specific issues you come across so we can address them if possible."

Issue 1: It is cumbersome when one must first sign into the computers in the library and then sign in again somewhat differently to access one's library record.

Signing out of your Loans webpage

Published by Dipa Barua

Q. There seems to be no easy way to log off from my library loan records. Do I have to close down the browser entirely in order to log out? 

A. If you click on your name in the top right corner of your account page, you should see a Sign out link. 

Janice Banser
Systems Librarian

Printing Loans record

Published by Dipa Barua

Q. When I want to print my entire record of loans, it only prints the first page. How do I print the entire record? 

A. It does not look like you can print a list of all the books you have checked out. I can do it from within the staff side. I have sent you an activity report which should list everything you have checked out.

Scott Mackenzie
Head, Access Services (Loans)

Library Catalogue issues

Published by Dipa Barua

Q. Just  a comment. I have been teaching at SFU for three years now in the Liberal Arts +55 Program.  I was a full-time college and university professor for 35 years. I must say that the computerized library system we have is just terrible - clumsy, counter-intuitive, with frequent glitches, and in sum is worse than the Vancouver Public Library's system or any of the other system I have used. Fortunately, the people at the desk are always friendly and helpful. I suggest that SFU should simply adopt the system of the VPL and scrap the one here.