Q. There is no WIFI in the corner area (near the AQ) of the 6th floor.

A. I have tested the 6th floor and, while there is a signal, it is poor in that area. Unfortunately, wood and concrete absorb WIFI frequencies and there is no shortage of both here. Furthermore, every seat on the 6th floor is taken and most of those people have 1 or more devices which are all competing for a connection to the access points. I'm afraid this issue is an infrastructural one.

Dana Stewart
Library Systems

Q. How do I change my mailing address on my record?

A. You can't change it yourself. If you send it to me I can make the change. However, please be aware that if your record in SIMS (Student Information System) is different it will overwrite any change I make if they reload your record into the library database.

Scott Mackenzie
Head, Access Services (Loans)

Q. I am a KPU Librarian and was helping one of your faculty via AskAway. They were trying to search for a book by call number. I couldn't figure out how to do this? Is it possible? I looked through your FAQs and your Catalogue guide but didn't see it.

Q. I'm working with brown algae at Mexican Pacific. Unfortunately I have not been able to find a certain journal. Could you help me find a copy of this?

Børgesen, F. (1942). Hamelella, a new genus of the Myrionemataceae. Botanisk Tidsskrift 46: 46-47

Q. I registered my dismay at the way the computing system of the Library functions and suggested that it be replaced with a more user-friendly system, such as the one used by the VPL. I should mention that I am a professor in the Liberal Arts +55 program. Your previous reply stated "feel free to report specific issues you come across so we can address them if possible."

Issue 1: It is cumbersome when one must first sign into the computers in the library and then sign in again somewhat differently to access one's library record.

Q. There seems to be no easy way to log off from my library loan records. Do I have to close down the browser entirely in order to log out? 

A. If you click on your name in the top right corner of your account page, you should see a Sign out link. 

Janice Banser
Systems Librarian

Q. Just  a comment. I have been teaching at SFU for three years now in the Liberal Arts +55 Program.  I was a full-time college and university professor for 35 years. I must say that the computerized library system we have is just terrible - clumsy, counter-intuitive, with frequent glitches, and in sum is worse than the Vancouver Public Library's system or any of the other system I have used. Fortunately, the people at the desk are always friendly and helpful. I suggest that SFU should simply adopt the system of the VPL and scrap the one here.