Q: The library search engine for articles is down yet again. please fix this problem! can not log into any databases or download research articles. A: I'm sorry you are having problems with accessing the library's resources. Can you please try clearing your browser cache / cookies/ history and try again? http://www.wikihow.com/Clear-Your-Browser's-Cache If that doesn't help can you help us pinpoint the issue by providing more information:

Q: The search server for articles is down! please fix this, students have papers to write!

A:Our Summit search service was down earlier in the day, but the issue has now been resolved.
If you continue to experience problems, please let us know.
Neal Baldwin
Library Systems

Q: Hello, I'm a staff member within External Relations. I understand that as a staff member I can also get access to the library. I'm trying to access an online journal from Sage Publications but it appears that in Canada it is only available through Cybera (which I'm not familiar with). Here is the link:
http://jsi.sagepub.com/login/shibboleth?uri=http%3A%2F%2Fjsi.sagepub.com%2Fcontent%2F19%2F1%2F65.full.pdf%2Bhtml&subcode=sagepub&env=prod

Q: I'm trying to get articles though SFU Library's online services. Most of them I am accessing just fine, but for two I get as far as the following pages, and then they say I don't have access to the PDFs :-(
http://jcc.sagepub.com/content/45/4/534.full.pdf+html or http://jcc.sagepub.com/content/45/4/534
http://journals.cambridge.org/action/displayAbstract?fromPage=online&aid=8805489&fileId=S1138741600000949
I tried Ask a Librarian, and they said that they had no problems, so to contact you. Please help!