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Welcome to AskAway

Live chat assistance:

AskAway is staffed by librarians from post-secondary institutions in British Columbia. When you start an AskAway session, a librarian will chat with you in real-time.  We will answer questions, help you find information, and suggest research strategies, anywhere you can access the Web.

 

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AskAway Hours (Summer 2013)

Sunday-Thursday: 10am-9pm
& 
Friday-Saturday: 11am-5pm

 (Closed May 20, July 1 and August 5)
 
Last day of service for summer semester: August 9th
 
Please contact us via our email, phone, and in-person reference services when AskAway is closed.
 
Protection of privacy notice

The BC Electronic Library Network and its partner libraries make the AskAway virtual reference service available to you for your convenience. Your use of the AskAway service is voluntary. Although the service is anonymous to protect your privacy, please be advised that other information you provide to initiate an AskAway reference chat session and a transcript of that session is stored on servers located in the United States.

Personal information collection notice

The AskAway service receives and retains a copy of the chat transcript. It is related directly to and needed by B.C. libraries to administer their participation in the provincial AskAway service. The information will be used solely for service evaluation and analysis.  This information is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)) and the College and Institute Act (R.S.B.C 1996, c.52, s. 41(1)(4)). If you have any questions about the collection and use of this information please contact Sunni Nishimura, Virtual Reference Co-ordinator, 778.782.6937.

 

Owned by: Mark Bodnar
Last Modified: 2013-05-13