FAQs Browse

How and where can I scan?


You can use Library printers/photocopiers at all SFU Library locations to scan to email.

W.A.C. Bennett Library (SFU Burnaby)

You can use a printer/copier scanner to scan documents. Or use a standalone scanner:

  • Four scanners are located on the North side of the 3rd floor (main floor) of the Bennett Library. 
  • Scanners are connected to the campus network, so you can upload scanned files to your SFU personal file space or save them to a USB drive. (See instructions on the scanners for details.)
  • Outside the Library, there are also scanners available in the MCF Lab in AQ 3148.

Belzberg Library (SFU Vancouver)

Belzberg Library has two print/copy/scan machines located in the library.

Additional scanners are attached to Mac computers in the ACS Computing lab.

Fraser Library (SFU Surrey)

Fraser Library has two print/copy/scan machines in the Media/Reserves room 3620.

How do I scan?

Scan to email using a copier/printer/scanner. 

Or scan to USB (currently not available at Surrey):

  3. Select SCAN SETTINGS to change settings
  4. Select FINISH SCAN when done, or continue scanning by selecting START after each page
  5. Select USB icon to eject device
  6. Logout
How and where do I photocopy at the library?

W.A.C. Bennett Library (SFU Burnaby)

Photocopiers are located on the 3rd and 6th floors:

  • On the 3rd floor (main floor) there is one photocopier in the Reserves area and two near the printers.
  • On the 6th floor there are 2 photocopiers across from the Print Journals area.

There is an oversize (11 x 17) copier on the 6th floor. Specifically, the oversize copier is copier "6B". Press "User Box", then "Paper" to select paper size.

Fraser Library (SFU Surrey)

There are two print/copy/ scan machines in the Media/Reserves room, 3620

There is no oversize copier in Fraser Library.  Oversized copies can be obtained at Document Solutions (Mezzanine 2590).

Belzberg Library (SFU Vancouver)

There are two print/copy/ scan machines on the main floor of Belzberg Library. Both will make 11 X 17 (ledger) sized copies.

Outside the Library, there are additional colour copiers at Harbour Centre Printing in the Harbour Centre mall (555 West Hastings), at Hydery Printing on 522 West Pender, and Fed Ex Kinkos (779 West Pender). 

How do I photocopy?

  1. At printer log in to Papercut using SFU Computing ID and password
  2. Select DEVICE FUNCTIONS; select COPY
  3. Change settings (number of copies, colour, 2-sided)
  4. Select START
  5. Logout

General questions

How do I pay for photocopying?

See How to pay for printing and copying.

Can I use my own paper?

No. If you need to use your own paper for special purposes, you will need to go to a photocopy shop. 

Where can I make copies from microfiche or microfilm?

Copiers are included in most of the microfiche and microfilm readers. You use the same Printing/Photocopy card you use for photocopying and printing.

For more information, please see What are microforms and how do I access them?

Can I print or copy special document sizes and types, e.g. colour copies, double-sided printing, oversize pages?

See Can I print or copy special document sizes and types at the library?

How much does photocopying cost?

For a detailed list of SFU Library's print/copy pricing, see  How much does it cost to print or make copies at the SFU Library?

How and where do I print in the library?


You will need a Papercut printing account to pay for your print jobs at all three libraries. Print cards have been discontinued.

Where are the printers?

W.A.C. Bennett Library at SFU Burnaby

Printers use the new printing account system Papercut. 

You will find printers on the 3rd, 4th, 5th & 6th floors, and in the Research Commons.

Send your print job and choose colour or black and white by selecting the correct printing queue [new-lab-mono (default printer) or new-lab-colour].

The Library Colour printers are located on the 3rd floor of Bennett Library.

Belzberg Library at SFU Vancouver

There are 2 print/copy/scan machines  in the Library, and both can print colour and black & white.

Choose colour or black and white by selecting the correct printing queue (NewVanMono or NewVanColour).

Other printers on campus:

  • Room 1300 (IT Services lab): colour and black & white
  • Room 2960 (Publishing lab): black & white only   

Fraser Library at SFU Surrey

There are 2 print/copy/scan machines in the Media/Reserves area, 3620, and both can print colour and black & white.

Choose colour or black and white by selecting the correct printing queue (NewSurreyMono or NewSurreyColour).

Other printers on campus:

  • Room 2300 (Firefighter’s Lab): black & white -- near the Security desk in the mezzanine.
  • Room 3064: colour and black & white
  • Room 3355: colour and black & white

How do I print?

  1. At computer select printing queue: Mono or Colour
  2. At printer log in to Papercut using SFU Computing ID and password
  3. Select jobs to print (PRINT ALL to release all print jobs or PRINT RELEASE to release individual print jobs)
  4. Log out

General questions

What is happening to the old Printer Cards?

They have been replaced by the new Printing accounts. You can no longer use printer cards.

How do I pay for printing?

See How to pay for printing and copying.

How much does printing cost?

For a detailed list of SFU Library's print/copy pricing, see How much does it cost to print or make copies at the SFU Library?

Can I use the same Printing Account at all SFU libraries?

Yes. You can also use the same Printing account in all SFU libraries and IT Services labs.

Can I print or copy special document sizes and types e.g. colour copies, double-sided printing, oversize pages?

See Can I print or copy special document sizes and types at the library?


How long will my print job stay in the printer?

After you send something to the printer from a library workstation, your print job stays in the printer queue for one hour.

If you do not complete or print off your print job within this one hour limit, you will have to re-send your document to the printer.

I'm having trouble printing the results of my searches.

Once you've selected the citations or articles you wish to print, use the database's Print command.

At the Bennett Library (Burnaby): Use your Login ID to retrieve from the printers on the 3rd floor or any printer on the 4th, 5th or 6th floor. (The Library's Colour Printer is located on the 3rd floor of Bennett Library.)

If you are still having problems, please ask for help at the 3rd floor Service Desk.

Sometimes when I try to print something too many pages get charged to my printing card, some pages are printed blank, some are just not printed at all.

Sometimes there are errors when trying to print a PDF or PPT (PowerPoint) file from WITHIN the web browser (Internet Explorer or Firefox). This is a common problem when you are printing out material such as lecture notes and slides from within Canvas or printing full-text articles within research databases such as PsycInfo or ERIC (EBSCO interfaces).

Technicians suggest the following solution:

  • Go "Back" to the original page with the LINK to the file that you want to open and print.
  • Right-click on the link, and then choose "Save Target As..."
  • A new window will open giving the choice of where to save the file. (Technicians recommend choosing the "Desktop" as the article will be easier to find).
  • Once the file is saved on the desktop, double-click on the file, and it SHOULD open in its NATIVE program (PDF will open in Adobe Reader, PPT will open in PowerPoint).
  • Choose the print option within this program, and the print job should come out without errors.

Sometimes in article indexes and databases, the link still forces you to open the file within a browser. Try choosing to save the article using the Adobe Reader menu buttons, and continue the above process.

Contact a Technician at the 3rd floor Service Desk if you need more help with printing.

When I try to print PDF document, the printer outputs blank pages.

When looking at the .pdf document in Adobe Acrobat Reader, click on the print option or the printer icon.

From within the printing options box, try changing the "Page Scaling" box so that it reads "None".

Ensure that the "Auto-Rotate and Center" option is NOT checked.

Try printing again.

How can I book a defence or a defence rehearsal in the Thesis Defence Room?

Bookings are made by the graduate assistant in a student's home department/school/faculty/program. Contact this member of your department staff. They are responsible for the booking.  Any questions can be directed to library@sfu.ca.

How can I find statistics to support my research?

Depending on the subject, many of the Research Guides list sources for statistics.  Statistical Sources also lists specific databases for statistical resources.

How can I get more information about copyright?

See the pages for Instructors, Staff, Students or Authors and other creators on the Copyright website for FAQs, links and resources.

How can I make the class readings available to my students?

See Making readings available to students.

How can I print an SFU thesis available online?

SFU thesis authors have authorized the SFU Library to digitize and provide a copy of their thesis through Summit - SFU's Digital Research Repository.

Currently many of the copies are read only and do not allow printing. In these cases the Library needs to contact the author to get permission to provide a "read and print only" copy.   Please contact summit-permissions@sfu.ca if you would like us to contact a particular author to ask permission for access to a "read and print only" copy.

Selected SFU theses may also be available within Dissertations and Theses Abstracts and Index.  Full text versions of theses or dissertations held within the database may be printed.

How can I save my work when I am using a computer in the Library?

The cloud

Use SFU's Vault service to store your files.

You may choose to use an external service like DropBox or Google Driveto save your work on a remote server. SFU has no control over the security of your documents, or the protection of your privacy when you use these external services. Please be informed about your online privacy before using these services.

USB drive

You can use a personal USB drive (USB key, flash drive, thumb drive) to keep your saved work on physical media.


Send an electronic copy to your own email address as a document attachment to save it. Consider using the Briefcase function in SFU Connect to keep your files organized.

Keep a paper copy

Use library printers to create a paper copy of your document.

Personal file space

Every member of the SFU community (students, faculty, or staff) with a valid SFU computing account has what is called "personal file space." The file space is located on servers administered by SFU campus IT Services.

Please see the Personal File and Web Space for further details.

How do I book an appointment at the SLC?

You can book all your Student Learning Commons (SLC) appointments online by following the instructions on the Consultation Information page.