FAQs Browse

Is there a post office near SFU Surrey (Fraser) Library?

The closest post office is located in Central City Mall:

Is there a walk-in clinic near the SFU Surrey (Fraser) Library?

There are two walk-in clinics in Central City mall:

  • Central City Medical Clinic
    • Lower level of the mall - near the T & T
    • #3310 - 10153 King George Highway, Surrey, BC V3T 2W1
    • Phone: 604-951-0885
  • Viva Medical Care
    • Inside Walmart
    • #2151 - 10153 King George Boulevard, Surrey, BC V3T 2W1
    • Phone: 778-372-4474
Laptop and other equipment lending: Policies and responsibilities

Equipment borrowing is available for current registered and enrolled students, faculty and staff at all three SFU Library locations.

Equipment borrowing limits

Current registered and enrolled students, faculty and staff are allowed to borrow one (1) item at a time for each type of equipment borrowed from the SFU Library.

For example, you can borrow one (1) laptop, one (1) projector, one (1) charger and one (1) mouse from the library at the same time, but you cannot borrow two (2) laptops or two (2) chargers at the same time.

Borrower responsibilities

The use of equipment is governed by Simon Fraser University Policy GP-24 on the Fair Use of Information Resources and SFU Library Loan Policy.

Borrowing and using Library equipment

Take special care with any equipment borrowed from the library. Borrowers must:

  • Ensure that all the equipment is complete and working before leaving the Library.
  • Use the equipment at their own risk. The Library takes no responsibility for damages or harm to the borrower, borrower’s work, materials and property due to faulty equipment.
  • Use the equipment carefully and to minimize wear and tear.
  • Notify the Library immediately if the equipment is not working properly.
  • NOT duplicate any software from any library equipment.

Returning equipment

Borrowers must:

  • Take note of when the equipment is due back, and return it on time.
  • Make sure that the equipment is whole and in good working order before returning it.
  • Turn the equipment off before returning.
  • Return all equipment to the same location where it was borrowed from, directly to Library staff (for example, do not leave equipment in a book drop or on a counter).
    • You are responsible for the equipment until it is checked in.

If equipment is late, lost, stolen, or damaged, borrowers must pay the Library fines or fees. Equipment loan periods, renewals, and requests

Equipment loan periods

Check the specific Library location for loan periods and renewals:

  • Belzberg (SFU Vancouver): 24 hour loan period or due 1 hour after we open if the library has been closed. No renewals.
  • Bennett (SFU Burnaby): 24 hour loan period or due 1 hour after we open if the library has been closed. No renewals.
  • Fraser (SFU Surrey): Loan periods vary based on the type of equipment.

Overdue fines and fees

Late fees for equipment are assessed per hour (or a portion thereof) and will be charged for all equipment not returned on time. 

Borrowers are responsible for late, lost, stolen, or damaged equipment and will be charged for replacing the equipment. For more information:

FAQ

How do I find out if a type of equipment is available?

Library equipment is available to use only based on the lending policies of each location.

You can see if any equipment is available for lending by calling any of our library locations during any of our open hours.

Can I connect to WiFi?

Yes. You can connect to the SFU Wireless Network using your SFU computing ID and password.

Can I print from a Library laptop?

Yes. You can send print jobs to any library or campus printer via the wireless network.

How do I save my files?

Do not save files to the desktop.

See How can I save my work when I am using a computer in the Library page for different ways to save your files.

Can I borrow a laptop lock?

Yes. Laptop locks are available at the W.A.C. Bennett Library and have a loan period of 24 hours.

For more information, see Borrowed notebook computer frequently asked technical questions.

Looking for room locations and directions at Surrey Campus?

See interactive floor maps from IT Services.

What are microforms and how do I access them?

What is microfilm?

Microfilm is a 35 mm film with microscopic photographs of pages of books, newspapers, documents, etc., to allow compact storage. A special reader which enlarges the print is necessary to read the film.

Microform is the general, catch-all term for:

  • Microfilm: rolls of film 16mm or 35mm wide.
  • Microfiche: 3x5 or 4x6 inch sheets of film
  • Microcassette: microfilm tapes on cartridges
  • Microcard: miniaturized text printed on an opaque paper card. It is also called Evans fiche.

Where can I read or view microfilm?

The Microform area of the 6th floor at SFU Burnaby's W.A.C. Bennett Library has a reader/scanner which will make digital copies of film and fiche.

SFU Vancouver's Belzberg Library has microform reader for students and staff to use with microforms requested from SFU Burnaby. To request delivery of microforms to Belzberg Library, click the "Interlibrary Loans" button next to Get It on the catalogue record for the item you seek and enter your information.

SFU Surrey's Fraser Library does not have a microform collection or microform reader/printer.

For more information, please see  Microforms Collection.

Does the Library have a microform scanner?

The Library has two digital microform scanners in the Microforms Area of the W.A.C Bennett Library, at SFU Burnaby. These machines can save images in a variety of formats including PDF, TIFF, JPG and BMP. You can save scans to a memory stick or to your SFU file space. Scanned images can also be sent to a public network printer.

Where can I make paper copies from microfiche or microfilm?

Copiers are included in most of the microfiche and microfilm readers; you use your online Papercut account that you use for photocopying and printing.

For a detailed list of SFU Library's print/copy pricing (including printing from microfilm), see  How much does it cost to print or make copies at the SFU Library?

Does the SFU Library have a microcard reader?

Yes, there is a microcard reader with print capabilities in the Microforms Area of the W.A.C Bennett Library, at SFU Burnaby. This reader is used only for opaque mircrocard formats, such as the Evans fiche. There is no charge for printing from the microcard reader.

Getting help & magnifying the print

Ask staff in Interlibrary Loans for assistance with using microforms equipment between the hours of 9-4:00 Monday-Friday.

What community & recreation centres are close to SFU Surrey (Fraser) Library?

Bridgeview community centre
11475 – 126A Street, Surrey, BC V3V 5G8. Phone: 604-592-7081

Chuck Bailey recreation centre
13458 107A Avenue, Surrey, BC V3T 2X3. Phone: 604-598-5898

North Surrey sport and ice complex
10950 126A Street, Surrey, BC V3V 0E5
. Phone: 604-591-4410

What forms of payment do you accept for Library fines and fees?

Online:

Pay your fines and fees online by logging into your Library Record in the Library's Catalogue.

Note:

  • If you pay online, you must pay the full amount owing.
  • An email receipt will be sent to you upon payment.

In person:

W.A.C. Bennett Library (SFU Burnaby) accepts cash, personal cheques (with proper identification), debit, and credit cards.

Belzberg (SFU Vancouver) and Fraser (SFU Surrey) libraries accept cash and personal cheques only.

By phone:

You can also pay fines by calling 778.782.4345 (for fines incurred at any Library location).
 
What is the role of liaison librarians?

Liaison librarians are subject specialists who work closely with SFU departments. 

To find your liaison librarian, see Liaison librarians: Contact information.

What SFU Surrey Library materials are available to SFU Surrey students only?Multimedia equipment held by the Surrey Library is supported by the School of Interactive Arts and Technology (SIAT) and is circulated to SIAT students only.

As much as possible, the SFU Library (which now includes Belzberg, Surrey and the Main Bennett library) policy and practice is that all materials should be available to any SFU person from anywhere. However, there are practical limitations on this policy and unfortunately they may inconvenience some users who would like to use these parts of the collection.

What software is available on the Fraser Library computers?

Software on library and lab computers changes on a semester by semester basis.

For the Library see the IT Services page at Surrey.

View all available software.