Q: The sixth floor at the Bennett Library is supposed to be completely silent, but students regularly talk (or whisper so loudly that it defeats the purpose of whispering). Is there any way to have someone monitor this? Some students may not have a quiet place at home to study, so this is the only place they can get work done. This is the one floor in the entire campus where people should not be talking, so respecting that seems like minimum decency.

Q: When I try to access articles from various databases such as JStor, I see this message: 

"Bad Request/Your browser sent a request that this server could not understand./Size of a request header field exceeds server limit."  

Does this mean that my access to some databases has been changed? (I am an alumna.)

A: I think there are two things happening:

Q: I've been having a difficult time with a scoping review I'm performing, getting into databases I'm not all that familiar with (like Business Source) and altogether not knowing what I'm doing. I reached out to the library about having export issues and was referred to Business & Econ Liaison Librarian, Mark Bodnar, and honestly...I'm blown away.

Q: Do Continuing Studies students in The Writers Studio have access to the SFU library?

A: If you are a Continuing Studies student that is currently enrolled in courses, you are eligible for a library card for the duration of the course. You can find more info about getting a SFU Library card here.

Loans Counter
Belzberg Library

Q: Is it possible to add more monitors (those that can be directly connected to a laptop) in Research Commons in the Burnaby Library? While we have enough desktops, the number of monitors doesn't seem to meet the demand. I often need to wait for other students before getting one. Also, the new monitors are really great, but personally I am also very happy to use the old Dell ones. 

Q: I was in the grad student lounge on the 7th floor to do some reading yesterday and left with a terrible headache after. I find that happens when an area has really poor ventilation (airflow). Was wondering if you could have facilities check this out as others may have to continuously hydrate to offset this discomfort? I did enjoy my experience using the floor, but I know something about the air just wasn’t right, especially when we have to wear masks in common areas too!

Q: Students need Microsoft word and excel on every computer on campus! We use Microsoft word for most of our projects and essays. Not all computers on campus have Microsoft word and excel, and opening up my files with other software messes up with the file format.

A: All library lab PCs have the Microsoft Office suite of products installed on them. If you ran across one that does not, please let us know what the location is and give us the computer number which is usually on a sticker near the back right of the PC case.

Q: Are there any volunteer opportunities at the SFU Library available for UniverCity residences?

A: While the Library does not have any volunteer positions for non-students, the wider community may be interested in some of the opportunities through SFU's United Way campaign, including the upcoming Book Sale. See here for more information.

Natalie Gick
ADL, Administrative Services

Q: Could I buy a book from you?

A: Unfortunately, our library does not sell books.

Patty Gallilee
ADL, Collections
 

Comment: 

I wanted to send a great big "Thank You" to the helpful staff (3 people) who assisted me today at the Surrey Fraser Library. I requested a supplemental insert instead of a textbook by mistake. The staff were able to get me the correct book and I was able to take it home without having to come back to the location. I really appreciate the time they took to look and find the correct version of what I was looking for. Thank you again!