Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Printing Refunds

Published by Dipa Barua

Q. I tried to print on the 7th floor. However the printer says that it cannot print my file. So I cancelled it. But when I did that, it did not give me back the ~$3.10. How do I get my money back?

A.  How to request a refund from Papercut:

Front-Line Customer Service

Published by Dipa Barua

Q. Some staff at the desk are very arrogant and rude. I hope these people know that most students are not trying to make their lives difficult.  I am not disparaging the work that you guys do, and I am very appreciative of how hard the job can be, but please show some flexibility in dealing with students.