Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Wifi Coverage in the WAC Bennett Library

Published by Dipa Barua

Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.

Check-out Laptops and Skype

Published by Dipa Barua

Q. I have a question about the laptop rentals: Is Skype installed and usable? I have a Skype interview coming up, but my laptop is incapable of handling the program.

 

A. Yes Skype is installed and is usable on the check-out laptops.

Some of the laptops have a built-in camera and microphone, but I would suggest you also check out a headset while you're at Library loans just in case.

 

Regards,

Neal Baldwin

Manager, Library Systems

New Catalogue and Privacy

Published by Dipa Barua

Q. I like the new catalogue interface but I noticed it is hosted on server located outside of Canada. What personal information as defined in Freedom of Information and Protection of Privacy Act is being stored, is there an option to opt out of the new catalogue and have users been properly informed that library services may not be fulfilled with Canadian servers?

Specifically when I try to see what I have checked out, it takes me too sfu-primo.hosted.exlibrisgroup.com which has an IP in Illinois, USA. Is my record being stored there?

 

Printing Refunds

Published by Dipa Barua

Q. I tried to print on the 7th floor. However the printer says that it cannot print my file. So I cancelled it. But when I did that, it did not give me back the ~$3.10. How do I get my money back?

A.  How to request a refund from Papercut:

Incorrect Linking for Digital Articles

Published by Dipa Barua

Q: There was an article that I searched for today and I found that the library database has linked the wrong full text link for the article title that I was looking for.

The article is "Uncovering Facebook Photo Tagging Culture and Practices among Digital Natives" by Aqdas Malik, Amandeep Dhir, and Marko Nieminen; the full text link that comes up is for "Media Re-victimization of Rape Victims in a Shame Culture? Exploring the Framing and Representation of Rape Cases in Nigerian Dailies".

Downloading an Article

Published by Anonymous

Q:   I have a problem for half a year. Previously, I can directly search the title of a article and download it. However, half a year ago, I cannot do in this  way any more. I have to type in www.lib.sfu.ca, log in my computing ID and then download. This is very inconvenient for not only me but also all my friends who wanna read publications. Could you please fix it?