Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Changing mailing address

Published by Dipa Barua

Q. I need assistance to update my mailing address on file.

A. You will have to change your address with Student Services. Our library database gets its information from them, so if we were to change it in our computers but not theirs, it would be overwritten soon.

Chuk Goodin
Supervisor, Access Services

Extending hours for laptop loans

Published by Dipa Barua

Q. Laptop loans should be extended slightly to 4 hours and 15 minutes. Although four hours is very generous, many seminar classes (for example in Sociology/Anthropology) are also four hours long. For
students without laptops or who are transiting to school and find it easier to borrow a laptop, extending the loan slightly would allow us to use the laptop for class and then return it on time without a fee.

How to get a library card as an alumni

Published by Dipa Barua

Q. I am an alumni and would like to obtain an SFU Library Card. I no longer have my library card as it has been several decades since I was enrolled at the Burnaby campus. What form of identification do I need to present in order to obtain a card? What is the cost of obtaining the card?

Library access for alumni

Published by Dipa Barua

Q. I am a working in R&D. I have done some research in SFU library alumni access as many of the people in my department are SFU alumni. To my understanding, alumni eventually lose a lot of the access they had as students. I understand that we do have access to some resources, the search capabilities, and open access documents - but not the full suite that students/staff have.

Lost SFU ID

Published by Dipa Barua

Q. I requested to borrow two books from the library, and was notified that the books were on hold for me. I realized that I had lost my SFU ID card. Is there any way to still pick up the books?

A. Yes, once a semester you can use another kind of photo ID (like a driver's license or passport). You can get a replacement ID card at Student Services.

Chuk Goodin
Supervisor, Access Services