Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.

Library Tutorials Login Error

Published by Dipa Barua

Q: Hi, for some reason, though I am registered for SA 100W, I am not being allowed open the link to the library tutorials. Can you please clarify or fix?

A: Hello,
I will need a bit more information before I can help you. There are many tutorials on the library website.
Which tutorials in particular are causing a problem, can you send links to the pages or tutorials?
When you say you are 'not allowed' to open them, are you getting an error message? What is the text of the message?

Thank you,

Web page URL error: Education Professional Development Programs (PDP) Information Resources: Books & Recommended Learning Resources

Published by Dipa Barua

Q: http://www.lib.sfu.ca/help/subject-guides/education/pdp
this site did not open it says Authentication failed??? I need this site.

A: The URL or web address for this page has changed. Its new URL is: http://www.lib.sfu.ca/help/subject-guides/education/pdp/books-recommended-learning-resources .


Nina Saklikar,
Head, eBranch
Simon Fraser University Library

Journal Access

Published by Dipa Barua

Q: Why is Oregon Historical Quarterly only accessible up through 2010?

The journal Oregon historical quarterly is only available to 2010 as JSTOR does not provide access to the most current issues of journals because of agreements made with publishers. In most cases 2-5 full years plus the current calendar year are excluded, except for selected titles from the Current Scholarship Collection.
See: http://cufts2.lib.sfu.ca/CRDB4/BVAS/resource/5670

Library e-book access freezing

Published by Dipa Barua

Q: Hi there, I have been trying to access a library e-book. I have tried a few times using
library computers, but every time I try it temporarily freezes my browser and then brings up the following error message: We're sorry. The page you requested cannot be found.
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
•Make sure the URL is spelled correctly in the address bar.
•Make sure the page you are trying to access is available to your account

Trouble accessing a journal article in pdf form

Published by Dipa Barua

Q: I am trying to download a journal article in pdf form and it doesn't work. When i try to download I get a 'contentserver.asp' file and when I try to open that dreamweaver opens up with unintelligible content.

A: Hello,
I was able to get the full text of the article and successfully download the PDF by navigating to the journal and then issue from here (choose Humanities Source - EBSCO): http://cufts2.lib.sfu.ca/CJDB4/BVAS/journal/144188

Search Boxes on Library Home Page

Published by Dipa Barua

Q: There are 2 search boxes on the library home page (one for the library and one for SFU search). The cursory is dropped by default into the library search box. If I move the cursor into the SFU search box, it is because I want something other than a library search.

However, when I do this, with the cursor in the SFU search box... I still get a library search! So I have to click again to change the default to SFU search. This behaviour is most unexpected - can it be corrected?

A: Thank you for your feedback.