Your feedback and our replies.
Comment: Closing the library 1 hour early is very inconvenient for me as a student. The Student Union Building already closes early so the library was my best option to study late. Now I am forced to move to the West Mall Center which has none of the resources that are provided at the library.
Reply: Library hours at all locations were reduced in January 2024 for two reasons:
Q: Can the Bennett Library's hours return to the original 11:45pm closing time? This has been extremely helpful to student study and performance.
Q. Since the semester is moving towards the end, many students myself included, are cramming into the library for study sessions. Unfortunately, the unbearable construction noise is making it impossible to focus on studies. This message is coming from a place of deep concern. Library should always be a place where one could study soundly. Please take some action towards it.
Q. I was at the Bennett Library today, and unfortunately, the wifi signal was very poor on the 3rd floor and I was unable to connect. I spoke to a staff and learned that some areas of the library do not have
usuable wifi signal. I think this is crucial information that is not readily available to the visitors. It would be great if the library can create a map of wifi signal strength, clearly marking the dead zones.
Q. Why does the Library limit the window openings on the upper floors? It is really hot up here! Maybe some more fans would be nice. Can we open the windows more?
A. In regards to the widows not fully opening on the 6th floor, students were climbing out on the ledge, so we had to restrict the window opening for safety reasons. We will add additional fans to hopefully alleviate some of the heat discomfort.
Best regards,
Garth
Manager, Building & Equipment Services
Q. Please improve chairs in the silent study room of SFU Surrey Library. They make a lot of noise. Also please provide chairs with arm rest in other areas of the library instead of just in the silent study.
Thank You.
A. Thank you for your feedback and suggestions. New furniture purchases are not currently in budget plans; however, we will keep your suggestions in mind for future purchases.
Leanna Jantzi, MLIS
Head, Fraser Library
Q: I have been noticing from the end of the last semester that, students sitting on the 3rd floor, near library main entrance doors, feel cold air coming through the main entrance doors of Bennett Library. My fellow colleagues and I are experiencing the same problem this semester too.
I wanted to bring it to your attention because this issue has not been fixed from a long time.
Q: I have a bit of odd question to ask. Would it be possible to know the indoor temperature setting of Bennett library? The reason I ask is that I feel like I am more productive when I study here and a lot of this has to do with the indoor temperature (during winter) setting, which is ideal for me. I would like to apply it to my house. I would appreciate your reply.
A: As challenging as it can be at times, the temperature is typically between 21-22c during the winter months.
Best regards,
Garth Lauer
Q: There was a dirty and very smelly gentleman in the library. His smell was overpowering and his presence made me feel uncomfortable.
A: Thank you for your post regarding the possible homeless person in the library. It is important to remember that the library is open to all members of the public, and not just the SFU community.
Q: Please halt all construction of the library and immediate areas being heard in the library unless it is crucial to students' safety during exam period in the day time. The library is now 24 hours so they can do their ridiculously loud and jarring work at night when the majority of students are not studying. I am not paying thousands of dollars a semester to have my studying immensely disrupted, constantly, while I am studying for my exams in our university's library. Fix this immediately, it happens every semester and this is just unacceptable.