Comment about Factiva and Suggestion for Feedback Form

Published April 2, 2014 by Dipa Barua

Factiva is truly dreadful. Just sayin' (It would probably be better if the "holdings" page for an article took you to the right place in Factiva, but it just kind of dumps you by the side of the road.)

Also, how come this feedback form doesn't have -- under "which library?" -- a way to indicate that one is referring to online resources?

Request for Electronic Version of Journal "Networks"

Published March 14, 2014 by Dipa Barua

Q: I would like to request that the library purchase an on-line license for the Journal "Networks" for the early 1970s-1990s. The link to the Wiley Press site is here: http://onlinelibrary.wiley.com/doi/10.1002/net.3230040204/abstract

It has some excellent articles but currently they are only available in hardcopy from Bennett.
Which library? Bennett (SFU Burnaby Mountain)

Access to a Book on Wiley Online

Published February 26, 2014 by Dipa Barua

Q: Hi! I am trying to access a book supplied by Wiley Online but cannot seem to gain access. Is there a special procedure I need to follow for this?

The book is called, "Fetal Alcohol Spectrum Disorder: Management and Policy Perspectives of FASD".
Which library? Bennett (SFU Burnaby Mountain)

Switch from ebrary to eDuke?

Published February 24, 2014 by Dipa Barua

Q: Did you recently switch from ebrary to eDuke? Like, within the last week? I printed 2/3 articles from I book I needed last week using ebrary. I had to sign up for an ebrary account and then download the pdf to do this. When I went to print the third chapter I needed today, when I searched the link though the library it would send me to eDuke to view the article online.

They do not appear to offer anyway to view the whole text as a pdf, and accordingly I cannot print it out to read.

Feedback on Lynda.com

Published January 27, 2014 by Dipa Barua

Q: I would just like to let the library and SFU in general know how much I appreciate having access to Lynda.com. It's great to be able to access all those tutorials when and as I have time for them and to have them broken down into manageable bits. This really helps me maintain and advance my marketable skills while I'm studying - and brushing up on software (from Photoshop to Excel) helps me present and carry out my academic work more effectively too. I really hope SFU maintains this service for students.

Unable to Access Old RefWorks Account

Published November 6, 2013 by Dipa Barua

Q: I am trying to access my old refworks account but am not able to at this time.

A: Your question was passed along to the SFU Library RefWorks team and as I understand it they have followed up with you and the issue has been resolved now. Please feel free to contact us again if you have any further problems, either by replying to our latest email or through the one of the contacts listed on our RefWorks page: http://www.lib.sfu.ca/my-library/refworks.

Best regards,

Trouble using MyResearch in ProQuest

Published November 4, 2013 by Dipa Barua

Q: Very frustrating trying to use Canadian Newsstand today. I cannot access my saved documents and have had to repeat the search several times. I end up emailing each document separately.

A: I'm sorry you have been having problems with using MyResearch in ProQuest. I have been in touch with the vendor and their response is that the problem is likely with RefWorks as the two products are closely tied.

Unable to access American Chemical Society Database

Published October 7, 2013 by Dipa Barua

Q. I am retired chemistry professor who likes to keep up with chemical literature. I cannot access the American Chemical Society data base on SFU library web site even though I can get into the other journal s such as Royal Society. What am I doing incorrectly? Thanks.

A. We are having access issues with all the American Chemical Society journals at the moment. I have been in touch with the vendor and we are working on restoring access as soon as possible.

Thank you for your patience while we resolve this issue. I will notify you when access is restored.

Suggestion for New Title Purchase: Human Rights, Power and Civic Action

Published October 7, 2013 by Dipa Barua

Author: Bård A. Andreassen, &Gordon Crawford, eds.
Title: Human Rights, Power and Civic Action (available as e-book)
Publisher & where & when published: Routledge, 2013
Where you saw this item mentioned: Publisher's Bulletin:
http://www.routledge.com/books/details/9780415669030/?utm_source=adestra&utm_medium=email&utm_campaign=sbu
If you wish to be notified when the item is ready for you, please select a
pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Faculty

Accessing an online book

Published August 2, 2013 by Dipa Barua

Q. I am having trouble accessing an online book, "Sliammon Life, Sliammon Lands." by Dorothy Kennedy and randy Bouchard. I used it a few days ago, but for the last few days the link seems to be unusable. It is on the Ebrary site. I need to access this book as part of a project. Thanks!

A. Could you tell me how you are accessing the title? For example what link are clicking on to get to the title, are you going though the library catalogue?

Try this link and let me know if you still cannot access.
http://troy.lib.sfu.ca/record=b6235197~S9a

Piping Up: Library feedback