Q. The loud drilling directly in front of the library is ridiculous. The windows in the graduate study area are very old  and remain open during the summer months due to the lack of central air. Therefore, the loud jack-hammering going on all day long makes studying and writing nearly impossible. I suggest any construction to be done on nights and weekends.

Q. I am currently in CMNS130 C200 class and was going to open this link "http://www.lib.sfu.ca/help/research-assistance/subject/communication/cmns130-burnaby-fall2016" under my canvas, however, I cannot open it. It says "access denied". Any reasons why?

Q. Recent construction activities around the library have involved regular changes to the walkways including constricted areas for students and others to navigate. The accumulation of snow, ice and slush on these narrowed walkways is creating hazardous conditions where walking has been restricted. It seems to me that the construction workers should take the time after each snowfall to ensure that the walkways are cleared to ensure safety for pedestrians. Currently there are piles of slush on sections of narrowed stairways which should be cleared.

Q. I think the library needs to purchase more chargers for iPads, iPhones, and Androids. I had to quickly use the charger but they were unavailable.

A. We are currently taking inventory of our numerous and varied chargers. We will replenish those we consider to be low in stock. It would be helpful in situations such as this to reference a specific model of charger for your device so that we can be sure we have a good supply.

Neal Baldwin
Manager, Library Computer Operations

Q. I've been having some access issues lately at the Bennett Library - there is currently only one gender-neutral washroom available to students in the whole library due to construction on the fourth floor. It feels humiliating to have to wait in front of the bathroom on the 7th floor several times a week, often for ten minutes or more, simply because the library does not have any other options available for trans and non-binary students. I often lose fifteen to twenty minutes of work-time just to quickly use the washroom.

Q. Would it be possible to increase the heat slightly on the 6th floor? It's quite chilly.

A. We have submitted a request to our facilities department to increase the temperature on the 6th floor.

Garth Lauer
Manager, Building & Equipment Operations

Q. I'm a frequent user of the Bennett Library, and I appreciate the resources available here for research and study.  I know that the library has a policy on allowing food in certain areas, as long as it does not disturb others. I frequently use the Research Commons, and it's not uncommon for people here to eat strong-smelling or crunchy foods at their computers. Sometimes, I find crumbs or food stains on the desks left by previous users, making it impossible to use the desks for work or study.  I do not feel that this behavior is consistent with the library policy.