Comment: Every time I scan my item (after scanning my Student ID card), the on-screen message indicates to push the item forward. No matter which way I try to 'scan' or 'swipe' my book, an error message pops up to scan again, until the kiosk prompts to have a library attendant scan the item for me. Even a library staff member who attempted to use the kiosk was unable to successfully scan the library material.
These self-checkouts are inefficient if the students ultimately require staff to check out items for them. I would like a response from someone as to what actions are being taken to rectify the 'bugs' in these self-checkout terminals.
Answer: Sorry to hear you have had problems with the self checkout. Sometimes the barcodes on the books are not legible but overall people do use them on a regular basis.
Books from the Hold shelf cannot be checked on the self checkout machines. That is not a bug but designed so on purpose to prevent anyone taking someone else's hold material.
Scott Mackenzie, Manager, Access Services/Loans