piping up library feedback blog

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Kudos to Interlibrary Loan Staff!

Published by Dipa Barua

I am writing this to heartily appreciate the services provided to me by the staff at the Inter Library Loans Division of the Bennett Library. Although I retired almost twelve years ago, I have continued to be active in research and have been consistently publishing. I often need sources beyond our library collection; sometimes the latest editions of the books we have, other times old books and journal articles in Sanskrit. UBC often has materials I need, but our staff at ILL Services have got me books from across the country, and even US or Europe. I could not do quality research without such help. I wish to sincerely thank the staff members of the ILL department. They deserve much appreciation and request their superiors to adequately recognize their good work. Since our requests are sent electronically, and I pick up the documents after office hours to avoid traffic and crowds, I rarely see them personally. But will see them soon and personally express my appreciation and gratitude. Most of the personnel I see while checking our are also courteous and helpful. Thanks to them, too.

A. Thanks very much for your kind words. I've passed this on to the staff in the department. It's very nice for us to hear such positive feedback from a researcher.

Yours truly,
Gordon Coleman
Assistant Head (Acting), Access Services
Document Delivery Services & Media Resource Centre

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