piping up library feedback blog

Your feedback and our replies.

Downloading PDFs from Techstreet

Published by Dipa Barua

Q: When attempting to download Risk Assessment Techniques CAN/CSA-ISO/IEC 31010-10 (2015), a pop-up appeared “failed to load”. I did troubleshoot the issue and can load any other PDF file from the library catalogue.

A: Secure PDFs from Techstreet require specific software to open. Please see the following note, which appears on the library catalogue listing page for resources in the Techstreet Standards collection:

To view and read documents, users will need to have Adobe Acrobat Reader and FileOpen installed. Users accessing Techstreet from the Chrome browser should save and open these standards documents separately with Adobe Acrobat Reader (not within the Chrome browser which uses an alternative PDF reader that is incompatible with Techstreet).
If you have these tools installed, and are still unable to load this, or other Techstreet PDFs, with Acrobat Reader, please let us know.
Chelsea Richards,
Serials Specialist
Blog Categories