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Can not login to download research articles

Published by Dipa Barua

Q: The library search engine for articles is down yet again. please fix this problem! can not log into any databases or download research articles. A: I'm sorry you are having problems with accessing the library's resources. Can you please try clearing your browser cache / cookies/ history and try again? http://www.wikihow.com/Clear-Your-Browser's-Cache If that doesn't help can you help us pinpoint the issue by providing more information:

  1. When you say the "Library Search Engine", do you mean the search on the home page?
  2. When try to log in, are you getting an error message? What does it say?
  3. Are you accessing remotely or are you on campus?
  4. Can you give a few examples of resources that aren't working for you so I can try to pin down the exact issue? For example, what was your search from the Library Search Engine, so I can try to replicate the issue?

The Library was experiencing issues with the remote access server the past few days, but it should be resolved. Thank you, Janice ---------------------------------------- Janice Banser, Systems Librarian Simon Fraser University Library

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