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Library service updates during COVID-19

Library service updates: We are open for research, open for learning, open for collaboration.
As guidelines from the Province are being updated, we are gradually restoring in-person services, beginning with mediated access to the Library's physical collections. SFU Library users may now:
  • place requests (holds) for print materials from the W.A.C. Bennett Library for contactless hold pick-up
  • request book chapters for scanning and digital delivery (current SFU faculty, students, and staff only).

For more details, see Borrowing and digital delivery below.

We will add the latest updates here as details become available. If you have questions about Library services that are not answered here, please contact us at

Borrowing and digital delivery 

Contactless pickup: Requesting print items from the W.A.C. Bennett Library

Placing requests (holds) for contactless pickup

SFU faculty, students, staff, alumni, and external borrowers can place requests for print books from the Bennett Library,  for later pick-up at the Bennett Library (SFU Burnaby).

To request a book:

  1. Place a request in the Library Catalogue
  2. Wait for an email notification telling you your request (hold) is ready
  3. Come to the Bennett Library on the Burnaby campus for contactless pickup.

Pick up times

Starting July 6, you can pick up books on Mondays, Wednesdays, and Fridays: 10:30 am - 1 pm.

Check back for future dates and times.

Due dates

All items checked out during this period will have a due date of September 16, 2020.

This due date may be extended if necessary.

Who is eligible for this service

SFU faculty, staff, students, alumni, and external borrowers may place holds for contactless pickup.

What you can borrow

You can borrow print books in the Bennett Library collection. 

Not available: Laptops, equipment, media (DVDs, CDs, etc.), course reserve readings.

We are not yet able to offer items from the Fraser Library (SFU Surrey) or Belzberg Library (SFU Vancouver).

Questions and help

If you need help placing a hold or have questions about our contactless hold service, please contact:

Digital delivery: Requesting scanned book chapters

SFU faculty, students, and staff can request chapters from print books at all Library locations to be scanned for digital delivery. Articles from print journals are not currently available for this service.

  1. From the Library Catalogue use the scan pages option to request your chapter or section.
  2. We will email your book chapter to you within 7 days.

Requests must abide by the limitations on copying set out under SFU's Fair Dealing guidelines.

Recalls and holds

All recalls are temporarily suspended. 

If you have an existing hold, we will:

  • process it when our contactless hold pick-up service begins
  • send you a notification when it is ready to pick up. 

If you no longer need a hold, you can cancel it through your My Library account.

Returning materials and late fees

If you have Library materials, including equipment or ILL items, please continue to keep them until we reopen. If you need to return something sooner, please contact us at to make arrangements.

The library will continue to waive late fees from March 13 until the situation changes. 

Equipment loans

Equipment lending at all SFU Library locations is suspended until the Library re-opens.

Library collections and resources

Online access for SFU Faculty, staff, and students

You can access thousands of online journals, ebooks and databases via the SFU Library Catalogue. To find them, filter your search results to "Full text online," or use the online resources only option.

Or, if you find your articles using websites like Google Scholar, PubMed, or directly through publishers' sites, see Accessing online resources from off campus. This will help you set up tools like the Library's Off Campus Bookmarklet and browser extensions to make it easier and faster to view licensed resources from most web browsers -- and without coming in through the Library's website.

Expanded access to some online resources during COVID-19

Some publishers are temporarily providing free access to their collections.

Our librarians have created a list of key Resources with temporary access during COVID-19, including databases, articles, reference works, ebooks, etc. that are available to the SFU community.

For more, see the ICOLC's (International Coalition of Library Consortia) comprehensive list of providers offering Complimentary Expanded Access, which is updated frequently, and includes journals, books, newspaper articles, distance learning materials, and more. (Please note: As this is an international list, some named resources may not be available to SFU researchers.)

Library facilities and labs

Media and Maker Commons appointments for instructors
SFU instructors working on audio and video materials may book two-hour appointments for solo visits to the Media and Maker Commons AV studios and workstations in the Media and Maker Commons, W.A.C. Bennett Library (Burnaby).
Bookings must be made at least 24 hours in advance.
Access Library lab computers and software from off campus

While Library buildings are closed, SFU students, faculty, and staff can now virtually access W.A.C. Bennett Library lab computers and their software through Remote Desktop software.

For step-by-step instructions, see Access Library lab computers and software from off campus

 Research help

Ask a Librarian

For help from one of our research experts, start with our Ask a Librarian services, including email, chat, and contact info for our subject specialist liaison librarians. 

Request a consultation or start with a research guide

You can also request an in-depth consultation with a subject area librarian, or get started on your own by browsing the Library's research guides

 Workshops, instruction, consultations

Library workshops and consultations

See our current Library instruction, workshop, and consultation listings for remote and online offerings:

And check pages for specific Library services (such as the Copyright Office and Digital Humanities Innovation Lab) for their instruction, consultation, and contact options.

Information for instructors

Instructors can request library research instruction for classes by contacting their liaison librarian or emailing

The Student Learning Commons also offers many resources for instructors to use in classes and tutorials.

Course Reserves

Information and support for instructors

We will continue to provide e-Reserves for Summer and Fall 2020 courses. To submit Reserve requests, please see the instructions at Course Reserves.

Where possible, staff will fulfill Reserve requests through the Library's digital collections or through scanning from the Library's physical collection.

For more information and support for instructors, see Reserves information for instructors during COVID-19.

Reserves help

Questions? Library staff are available to help, including with finding alternatives to print Reserve materials: email

Interlibrary Loans

Request Interlibrary Loans

Where possible, we will find digital versions of the items you are looking for.

While the SFU Library and most other libraries remain closed, we cannot accept new requests for ILL of physical items from other libraries.

Please check back for updates.

Return Interlibrary Loans

If you currently have physical ILL materials, please keep them until full Library service resumes.

More Library help / Contact us

Questions? Ask a Librarian by chat or email.

University information

See SFU's Frequently asked questions about COVID-19.