Dial 390: Conflict and Governance
Belzberg Library welcomes students in the Undergraduate Semester in Dialogue to SFU Vancouver. This guide will help you to use our library to find and evaluate research material for your projects. If you have any further questions about library services, please contact Karen Marotz, Head, Belzberg Library at 778.782.5054 or email@example.com.
- Dialogue Resources
- Belzberg Library - your home branch
- Research Sources
- Evaluating Information
- Writing and Citing
- Ask Us!
- Information Resources for Dialogue - the library guide to the best resources for the study of dialogue.
- Undergraduate Semester in Dialogue home page and current course.
- Belzberg Library has developed collections and services to support courses at the SFU Vancouver campus, such as the Undergraduate Semester in Dialogue.
- Today Belzberg Library is OPEN until 7:00pm. For complete hours information, see Hours for Belzberg Library.
- Reference librarians are available at the Belzberg Library to assist you. Please don't hesitate to come in or Ask a Librarian.
- Students at the SFU Vancouver campus may request delivery of books and journal articles from Bennett Library (Burnaby Campus) or Fraser Valley Real Estate Board Academic Library (Surrey Campus) to Belzberg Library (Harbour Centre building, SFU Vancouver). Delivery usually takes 2 working days.
- If the item you want is not available at SFU, it can be requested from another library (Interlibrary Loan) for delivery to Belzberg Library. This usually takes one to two weeks. See Borrowing Materials From Other Libraries for more information on using Interlibrary Loan services.
- Electronic article indexes and databases and e-journals are available on Belzberg Library workstations and most are also available from off campus with your computing ID and password. For articles not available online or at Belzberg, you may request delivery of a photocopy.
- Reserves (if any) for your courses are available at Belzberg Library.
- Books borrowed from the Bennett Library or the Fraser Library (except for course reserves and special loans) may be returned to the Belzberg Library (and vice-versa).
- Check your due dates, holds or renew your books online. If you make use of SFU's Connect email system, you can renew items from within Connect without entering your SFU Library barcode.
- All library notices for SFU students, including holds, recalls and overdue items, are automatically sent to your official SFU email address.
- Individual and group study space is available for SFU students.
- The Student Learning Commons provides workshops and individual consultations to support academic writing, learning and study strategies for SFU Vancouver students.
See the Belzberg Library web page for more information and take the virtual tour. The Belzberg Brew newsletter will tell you about new library services or check out the list of new books added to the Belzberg collection.
Library research involves selecting your topic, identifying the best sources and appropriate research tools, accessing the items found and evaluating your results. Start Your Research Here is a brief guide that will help you with this process.
Start your hunt for information "at home" by visiting the SFU Library home page. This gathers all the best research tools, guides and research help in one place. Try our Library Search engine from the home page to quickly find books, articles and information on the library website in one search.
Books, articles and web sites on your course reading list or course outline can also provide a good starting point, particularly if the items include bibliographies, references or links to related material.
Search the catalogue to find all books, reports and media materials in the SFU Library at all three campuses (Belzberg - Vancouver; Bennett - Burnaby; Fraser - Surrey).
- Searching by KEYWORD is generally the best way to start. Once you have found some good results with your keyword searches, use the subjects on those items to focus your search.
Try the following SUBJECT headings:
- Communications in organizations
- Community leadership
- Conflict management
- Conflict of generations
- Conflict of interests
- Conflict of laws
- Conflict (Psychology)
- Culture conflict
- Dispute resolution (Law)
- Group decision making
- Group facilitation
- Industrial relations
- Intergroup relations
- Interorganizational relations
- Interpersonal conflict
- Interpersonal relations
- Labor disputes
- Peace building
- Psychology, Industrial
- Social conflict
Limit your search to items at Belzberg Library by selecting Belzberg Collection from the main search screen. You can also use ADVANCED KEYWORD search. Select Belzberg Library in the COLLECTION field to include online resources. Select Belzberg Library (Downtown/Harbour Centre) in the LOCATION field for items physically at Belzberg Library.
- If the item is not available at Belzberg Library, or is out on loan, please request it! Find electronic books, films, dvds, cds or slides on your topic by searching specific collections or by using ADVANCED KEYWORD search and selecting the appropriate format in the FORMAT field.
- For a step-by-step interactive guide to searching the SFU catalogue, see the SFU Library Catalogue Search Guide.
You can look up journals by title and search for articles in them.
All print and electronic journals subscribed to by the SFU Library are listed in the catalogue. Electronic journals are also listed in the Electronic Journals Database by title, subject and by the association/organization who publishes the journal.
- Conflict list: Access to electronic journals related to conflict
- Conflict management: list of electronic journals on the subject of conflict management
- Dispute list: Access to electronic journals related to dispute
- Governance list: Access to electronic journals related to governance
- Industrial relations: list of electronic journals on the subject of industrial relations
- Negotiation list: Access to electronic journals related to negotiation
- Peace: lists of electronic journals related to the subject of peace
- Community development: list of electronic journals related to community development
- Journals not included in the above lists:
Connect to Journal Articles and Databases to find articles in academic journals, trade magazines, reports and newspapers, as well as financial and statistical data. Many indexes provide online access to the full text of the articles or allow you to directly request copies of articles through the "Where Can I Get This?" link. Browse by subject area to identify useful databases for your topic.
Suggested article databases for Conflict and Governance
- Academic Search Premier - Multidisciplinary index to academic and popular journals.
- Canadian Newsstand - full text of major Canadian newspapers and Canwest's small market BC papers.
- Canadian Points of View Reference Centre - series of essays that present multiple sides of a current issue, each with an overview (objective background/description), point (argument), counterpoint (opposing argument), and Critical Thinking Guide.
- Canadian Public Policy Collection - publications include primary research and opinion from Canadian public policy institutes, research institutes, think tanks, advocacy groups, government agencies and university research centres.
- Communication Abstracts - a comprehensive source of information about communication related publication on a world-wide scale.
- PAIS International - index from Public Affairs Information Service that covers public and social policy literature.
- Peace Research Abstracts - peace research including conflict resolution, international affairs, peace psychology, and other areas of the discipline.
- PsychINFO - psychological aspects of conflict and culture.
- Sociological Abstracts - Index to major sociology journals and research resources.
- Sustainable Organization Library - ebooks and journals on sustainability, CSR, corporate governance, ethics, environmental policy and management.
Try the same subject terms as suggested for books, or check the thesaurus or list of subject terms within the database. For help with searching databases, check Finding Journal Articles and/or Moving From Citation to Article.
For books and articles not online or at SFU, request an Interlibrary Loan.
- BC Ministry of Justice - provincial agency which has a Dispute Resolution Office.
- Canadian Research Index - lists all depository publications of research value issued by the Canadian federal, provincial and territorial governments.
- City of Vancouver - local government information. Browse the city's bylaws, council meetings and decisions, Open Data catalogue, building community initiatives, and neighbourhood planning projects.
- Department of Justice - federal department responsible for Canada's system of justice. Includes Dispute Prevention and Resolution Services.
- Statistics Canada - Canadian national statistical information. Subjects include justice issues for Aboriginal peoples, Crime and Justice, as well as Society and Community.
In addition to the library catalogue and databases, you will find a lot of good information on the web. Governments, research institutes, non-profit organizations, industry and other associations and companies all have web sites - many with publications freely available. Use a web search engine such as Google, Google Scholar or Ask.com to find additional information, including the web sites of interest groups and other organizations. Check the library's Internet Research guide for additional help in finding and evaluating web sites.
- BC Arbitration and Mediation Institute - provides FAQs and resource links on alternative dispute resolution.
- Berghof Conflict Research - a think-tank that investigates and develops innovative and pragmatic approaches to conflict transformation.
- Beyond Intractability - companion site to Conflict Resolution Information Source focused on complex intractable conflict.
- Center for the Study of Conflict, Collaboration and Creative Governance - University of Colorado institute that supports research and teaching around conflict and more creative forms of dispute resolution, decision-making and governance.
- Conflict Resolution Information Source - conflict resolution and peace-related knowledge base and learning community featuring links, books, journal articles, audiovisual materials, organizational profiles, events, educational and career opportunity postings, and news articles.
- Institute for Governance of Private and Public Organizations - training, research, and policy papers on corporate governance practices in private and public sectors.
- Peace it Together - dialogue and filmmaking program uniting youth to co-create peace-building tools.
- Peacemakers Trust - Canadian charitable organization dedicated to research and education on conflict resolution and peace building. Includes an online bibliography and "Reporting on Conflict" media watch blog.
- Search for Common Ground - organization dedicated to transforming how the world deals with conflict with useful resources section and links.
- SFU Centre for Restorative Justice - resource and research centre dedicated to promoting restorative justice through education, research, and dialogue
Subject Research guides are produced by SFU liaison librarians to point you to the best external sources as well as providing information about publications available in the library. Try these guides for further suggestions.
Virtually all information has some sort of bias or inherent assumption about the world. Since you cannot avoid it, you need to practice looking for it and taking it into account when you form your own conclusions. Aside from watching for biases and assumptions, you also need to critically evaluate all information sources (regardless of whether the source was a book, an article, a Web site, or a person) for accuracy, currency, completeness, and several other criteria. The following list covers some key questions that you should ask of any information source and offers a few more sources for further information on evaluation. Don't despair that you will never find anything that meets all of the criteria: remember that decisions are made with such information all the time -- you just need to make a judgment call about how far out of line a piece of data is (e.g., is it so old as to be useless? is the bias extreme?) and about how much of it you can use. You should also try to find as many alternative sources/viewpoints as possible. Don't forget to clearly document any judgment calls or assumptions that you make based on the imperfect information you find.
METHODOLOGY & INTENT
Why did they conduct this study, and precisely how did they conduct it? How does this match what you think should be done? What flaws do you see in how the information was gathered? Is any of this information available? (Possibly not if the report or data you found has been published by someone other than the original researcher.)
What are the qualifications and reputation of the writer/speaker/publisher? Are they experts in their field?
Is the information presented complete or does it seem that something might be missing? An information source that deliberately leaves out important facts, qualifications, consequences, or alternatives, may be misleading or even intentionally deceptive.
Up-to-dateness is especially important for statistical or scientific data or political or socioeconomic studies.
Does the book/journal/Web page explain the sources of its information and how the information was obtained?
What units did they use? Are these the units you would have used?
Are the facts presented accurate? You may want to cross-check statistics or other facts against other sources.
Who is the intended audience for the information? Is the level of treatment academic or popular, expert, or novice?
- University Reading and Writing lists sources in the library that will help you write better papers, or check out Writing for University and the writing hand-outs from the Student Learning Commons.
- Writing and Style Guides will tell you how to cite your sources properly.
- Plagiarism will tell you what plagiarism is and how to avoid it. Take the interactive tutorial Understanding and Avoiding Plagiarism to test yourself and learn more.
- RefWorks is a web-based bibliography and citation database manager licensed for current SFU students. It allows you to import and export citations from numerous online databases and format bibliographies automatically. See the online Help for more information, online tutorials and FAQs.
- If you would like any further assistance or information about the library or your research, don't hesitate to Ask a Librarian in person, by phone, email or interactive reference.