A request (or hold) you place will cause books to be held for 7 days and media for 3 days after the item arrives at the Library.

See Fines and penalties: Borrowing Library materials for further information.

It is typically free to attend a Library program or workshop. By registering for a program or workshop, you are committed to attending. 

Failure to attend the workshop without adequate notice provided to library-workshops@sfu.ca could result in a non-attendance fee of $25.00 applied to your Library record. To know the cancellation deadline for a specific workshop, refer to the individual workshop’s description.

Costs at W.A.C. Bennett Library (SFU Burnaby), Belzberg Library (SFU Vancouver), Fraser Library (SFU Surrey) are:

• Black and white printing: All sizes: $.11/side or $.22 for a double-sided printout (the same prices apply when you print two pages on one sheet or side of paper.) 
• Colour printing:  All sizes: $.25/side
• Copying: All sizes: $.11/side or $.22 for a double-sided printout (the same prices apply when you print two pages on one sheet or side of paper.) 

Why does it cost more to copy in the library than at any other place?

Library photocopy services are operated on a cost-recovery basis on behalf of SFU students and faculty. Equipment leases, supplies, parts, and the salaries of staff who maintain these machines are all covered by the cost of photocopies.

Our machines are more expensive than many commercial machines because they have to work reliably under constant use. Over 3 million copies are made on our machines each year. Our technicians service the machines as required, throughout the day and the evening, seven days a week, to ensure that the machines are operational and filled with paper and toner. Corner stores, drugstores, and other places that offer copying services can get by if their machines are sometimes out of order, but we know that university students require reliable copying services.

Most frequently asked questions

How do I add money to my printing account?

Online using a credit card: 

1. Enter your SFU Computing ID and password and press the 'Log in' button.
2. Click on the 'Add printing credit' link located on the left navigation bar. You will be taken to the Moneris Credit Card Gateway. This will add money to the Cash balance of your printing account from your credit card.

Papercut machine using cash:

• The machine takes $1 and $2 coins and $5, $10 and $20 bills, and does not give change.
• At Bennett Library (Burnaby) the Papercut machine is located across from the Tech Help desk on the 3rd floor.
• At Fraser Library (Surrey), the Papercut machine is located in the mezzanine, near the Firemen's lab (Room 2300) and the security desk.

Note: The maximum amount on an account is $100. Money added to a printing account cannot be withdrawn afterwards, and there are no refunds. Remaining Cash balances can be transferred to another person on campus.

Do any copiers/printers/scanners accept coins (instead of Papercut)?

No.

Where can I get change?

You can ask for change at the service counter at any SFU library.

How can I get a refund?

• You can request a refund for printing jobs from SFU IT Services.
• See IT Services' Refund Policy for more details.

If you are taking courses through SFU's Centre for Distance Education you are eligible for Telebook service, which offers home delivery of library books and articles.

See Services for Distance Education Students for information on Telebook and other services available to you.

You may also use the library in person if you prefer.

Spouses or partners of faculty or staff may be eligible for a non-fee External borrower card.

See Borrowing Library materials: Spousal cards for more information.

Spouses or partners of graduate students are eligible for a non-fee External borrower card. See Borrowing Library materials: Spousal cards for more information.

For further information see SFU Library Services to Alumni.