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Telebook: Delivery of Library books and materials to your home

What is Telebook?

Telebook is an SFU Library service that delivers library materials to the home of eligible students and other library patrons. Click through this interactive infographic to quickly learn about what the Telebook service can offer to you.

Who is eligible?

When you make an online request for Telebook to send you an item, your eligibility will be confirmed through your SFU ID barcode number.  You are welcome to contact Telebook if you do not have a SFU ID card and need a SFU ID barcode number.

  • Students taking SFU Distance Education courses.
  • Faculty and students currently registered in the SFU Faculty of Education
  • Master of Publishing students during their internship semester
  • Students in the Executive MBA in Aboriginal Business and Leadership
  • Thompson Rivers University Open Learning (TRU-OL) students registered in SFU Distance Education courses (other TRU students can check the FAQ about other library services)
  • Students in courses where previous arrangements have been made between an academic department and the library (contact your department if you think you might be eligible and ask them to contact library staff at 778.782.5596)
  • SFU students and faculty outside the above categories, as well as SFU alumni, on a pay-per-use basis ($7 per item)

Materials that can be requested

Note: Telebook reserves the right to limit the number of physical items and digital items provided.

To addresses in Canada:

  • Books from SFU Library, including government publications and conference proceedings
  • Books from other libraries
  • Print theses held by SFU Library
  • Videorecordings from the general collection, from the Bennett Media collection and from the Telebook collection.

To addresses worldwide:

  • Electronic copies of periodical articles from SFU and other libraries
  • Electronic copies of selections from SFU Library Reference books or books from the SFU Library Reserves area
  • We regret that we cannot mail physical items to addresses outside Canada because of mailing costs and time that items would be in away from the Library.

Some materials cannot be delivered:

  • Videorecordings from Fraser Library (Surrey), or Belzberg Library (Harbour Centre)
  • Complete volumes of periodicals or magazines
  • Rare and valuable books
  • Books difficult and expensive to mail
  • Items with status "LIB USE ONLY"
  • Course reserve books

How Telebook works

Receiving materials:

  • Requests are handled in the order they are received. Allow plenty of time to avoid disappointment.
  • Books from SFU Library are mailed within 3 working days of the request. Allow another week for the books to reach you via regular mail.
  • For items from other libraries (requested by interlibrary loan), add 1 to 4 weeks to the time required to fill the request.
  • Articles are sent to you electronically. Articles are yours to keep.

Returning materials:

  • Return books and videorecordings by mail using the package in which the item was received.
  • Attach the return address label with guaranteed prepaid postage included in the package.
  • If a book is recalled and you still have other books signed out, contact Telebook to request another return address label with guaranteed prepaid postage.
  • If you are near any of the three SFU libraries, you can also return books at the loans desk.

Loan periods:

  • Due date information is mailed with each book. 
  • You can renew materials online (as long as the items are not overdue).
  • Overdue materials will result in fines and suspension of borrowing privileges (i.e. you won't be able to make more requests). Contact Loans (778.782.4345 or circadm@troy.lib.sfu.ca) to deal with fines.

How to make a Telebook request

To request books from SFU:

  • Search the Library Catalogue for the title of the book
  • Click the Request Item button at the top left of the screen
  • Enter your family name and your SFU Library barcode number, to verify your eligibility
  • For "Pickup Location," select Telebook
  • Click on the Submit button

To request journal articles from SFU:

  • Search the Library Catalogue the title of the journal (not the article title)
  • Click the Request Item button at the top left of the screen
  • Enter your family name and your SFU Library barcode number, to verify your eligibility
  • For "Pickup Location," select Telebook
  • Fill out the Request article form (i.e. author, article title, the volume and issue numbers, page numbers)
  • Click on the Submit button

To request items from other libraries:

If SFU Library does not have a book or an article that you need, you can request items from other libraries by Interlibrary Loan. For "Pickup Location," select Telebook.

Note: ​Books requested from other libraries will have shorter loan periods and are delivered by courier.

Other

Using the Library's Telebook Service [tutorial]
Learn how to look up books and other materials in the SFU Library catalogue and order them using Telebook.

Borrowing in-person from other academic libraries
You are eligible to borrow books in-person from other Canadian academic libraries, through agreements between the SFU Libraries and libraries of partner institutions. To borrow materials from one of these partner libraries, you will need a COPPUL card. Contact Telebook for your COPPUL card and/or more information.

Contact Telebook staff

For information about SFU ID, barcode numbers, or materials being mailed to you, contact Telebook staff: