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Telebook: Delivery of Library books and materials to your home

What is Telebook?

Telebook is an SFU Library service that delivers library materials to your home -- free for eligible students and faculty, and on a pay-per-use basis for other library patrons.

Who is eligible?

  • Students taking SFU Distance Education courses (CODE)
  • Faculty and students currently registered in the SFU Faculty of Education
  • Master of Publishing students during their internship semester
  • Students in the Executive MBA in Aboriginal Business and Leadership
  • Thompson Rivers University Open Learning (TRU-OL) students registered in SFU Distance Education courses (more about TRU-OL library privileges)
  • Students in courses where previous arrangements have been made between an academic department and the library (if you think you might be eligible, contact your department and ask them to contact library staff at 778.782.5596)

Library patrons outside the above categories can use the service on a pay-per-use basis ($7 per item).

Note: When you make a Telebook request online, your eligibility will be confirmed through your SFU Computing ID or SFU Library Card barcode number.  If you don't have a computing ID or barcode number, you are welcome to contact Telebook for assistance.

How Telebook works

You request the material(s):

  • Search the Library Catalogue for the item
  • Once you are signed in, you will see the option to "Place a hold"
  • For Pickup Location, select "Telebook"
  • Click on the REQUEST button

Note: If SFU Library does not have a book or an article that you need, you can request items from other libraries by Interlibrary Loan. Be sure to select the Pickup Location "Telebook." 

You receive the material(s):

  • Requests are handled in the order they are received. Allow plenty of time to avoid disappointment.
  • Books from SFU Library are mailed within 3 working days of the request. Allow another week for the books to reach you via regular mail.
  • For items requested by interlibrary loan, add 1 to 4 weeks to the time required to fill the request. These items will have shorter loan periods and are delivered by courier.
  • Articles are sent to you electronically. Articles are yours to keep.

You return the material(s):

  • Due date information is mailed with each book. You can renew materials online (as long as the items are not overdue).
  • Return items by mail using the package in which the item was received.
  • Attach the return address label with guaranteed prepaid postage included in the package.
  • If a book is recalled and you still have other books signed out, contact Telebook to request another return address label with guaranteed prepaid postage.
  • If you are near any of the three SFU libraries, you can also return books at the loans desk.
  • Overdue materials will result in fines and suspension of borrowing privileges. Contact Loans (778.782.4345 or libcirc@sfu.ca) for help with fines.

Materials that can be requested

To addresses in Canada:

  • Books from SFU Library, including government publications and conference proceedings
  • Books from other libraries
  • Print theses held by SFU Library
  • DVDs and videos from the Bennett Library (in the Media collection and the Telebook collection)

To addresses worldwide:

  • Articles from SFU and other libraries
  • Excerpts from reference books or books from course reserves
  • We regret that we cannot mail physical items to addresses outside Canada because of mailing costs and time that items would be in away from the Library.

Some materials cannot be delivered:

  • DVDs and videos from Fraser Library or Belzberg Library
  • Complete volumes of periodicals or magazines
  • Rare and valuable books
  • Books difficult and expensive to mail
  • Items with status "LIB USE ONLY"
  • Course reserve books

Note: Telebook reserves the right to limit the number of physical items and digital items provided.

Contact Telebook staff

For information about requesting items, or materials being mailed to you, contact Telebook staff: