Piping Up

SFU Library Feedback

Volunteering at the Library

September 9th, 2015

Q: I am very interested in doing some volunteering in one of the university libraries. Are there any positions available?

A: Thank you for your interest in the SFU Library. We don't currently have any openings for short-term volunteer positions at the library but information on other on-campus volunteer opportunities is available here (note: most seem to be long-term rather than short-term opportunities): https://www.sfu.ca/volunteer/students/on-campus-volunteer-opportunities1.html.

Hope Power, Acting Head, Information & Instruction                                                               

Returning Library Book

September 8th, 2015

Q: Is it possible to return a library book at all three SFU library locations?

A: Yes, as long as they are not Reserve items, SFU books can be returned to any of the three campus libraries.

Scott MacKenzie, Head of Loans Division


Shout Out to Librarian Mark Bodnar

July 30th, 2015

Q: Just want to give a big shout out to Mark Bodnar. I went to see him about APA Style the other day and he was very knowledgeable and helpful with this topic. Mark was very approachable and friendly, he seemed passionate about what he is doing and showed a true interest in helping me with my issues. Glad that SFU has people like Mark who is great at what he is doing. Thanks!

A: Thanks for taking the time to let us know about your experience working with Mark the other day! It's great to hear such positive feedback directly from a researcher. We've passed on your comments directly to Mark as well. Much appreciated.

Hope Power
Acting Head, Information & Instruction


Access to Ebsco Host

July 9th, 2015

Q:  How do I gain access to Ebsco Host?  I've tried everything suggested but to no avail

A:  Ebscohost is the name of the platform/company for many different databases covering a wide range of subjects. SFU Library has access to over 60 different databases from the company EBSCO. I'd suggest starting with Academic Search Complete, a comprehensive database covering a variety of subjects. You can access it at this URL:  http://cufts2.lib.sfu.ca/CRDB4/BVAS/resource/13848  If Academic Search Complete doesn't satisfy your information need, I'd suggest clicking on "Choose Databases" to see what other EBSCO host databases are available, in case there is a subject-specific one that might fit your information needs better.   You can also try other subject-specific databases by choosing a subject from the drop down menu of databases organized by subject - usually the top ones will be listed first.  http://cufts2.lib.sfu.ca/CRDB4/BVAS/ 
 or consult the library's various subject guides for assistance:  http://www.lib.sfu.ca/help/subject-guides/ 

Please contact us again if you require further assistance. http://www.lib.sfu.ca/help/ask-us/

Sandra Wong, Electronic Resources Librarian
Collections Management Office


Linux Books

July 9th, 2015

Q:   I was looking for a Linux book that told me how to use the tar command to look inside a tar archive; I would also like a book  
that describes Linux partitions. In looking through the catalogue, I noticed that you only have 3 Linux books; I have about ten in my personal library. I would like to see a bigger selection of Linux books in the library.

A:  Thank you for your message and your suggestion to buy more books on Linux. We definitely have more than 3 books on Linux - if you search the library catalogue by Subject 'Linux', you will get more than 970 results.  For 'Linux partitions' you may want to try the book "Embedded Linux primer" http://troy.lib.sfu.ca/record=b5745469~S1a (section 9.1.1) or LinyxBible http://troy.lib.sfu.ca/record=b6196320~S1a (see the index at the end of the book to find discussions on 'partitions'). I am sure there are others too. 

I will be more than happy to purchase any specific books on Linux that you think are important but missing from our collection - just let me know the titles, and I will order them.
Ivana Niseteo, MA, MLIS
Liaison Librarian for Linguistics, Humanities, French & French Programs
(FASS), Engineering, and Computing Science
Bennett Library, Simon Fraser University


Issue with ProQuest ebrary site

July 9th, 2015

Q:  The ProQuest ebrary interface does not appear to be working properly (for me, at least). After logging into the  Library through my SFU account, the ebrary page opens, but then continues to act like it is loading over and over again, and does not respond to requests  when I click on the Download title button. I am not sure if this is a problem for other users, but I continually have problems trying to access/download ebooks from the ProQuest ebrary site.

A: Have you tried clearing your browser's cache, cookies and browsing history. http://www.wikihow.com/Clear-Your-Browser's-Cache  Also - when you say you're logged in - do you mean you are off-campus or using wireless and have authenticated with your SFU ID and password to access Ebrary, after choosing one of these links:http://cufts2.lib.sfu.ca/CRDB4/BVAS/resource/12946   
In order to download an e-book, you have to further login via the Ebrary login, which is separate from your SFU ID and password.
If you do not have an Ebrary account, you will need to create on https://site-ebrary-com.proxy.lib.sfu.ca/lib/sfu/newAccount.action 
Please be advised that the personal information you disclose to Ebrary (in creating an Ebrary account) may be stored on servers located outside of Canada. No personal information about you is collected by or for the University. Canadian privacy laws do not apply to personal information you provide directly to Ebrary. 

Let me know if you continue to have problems accessing Ebrary e-books.  It would be helpful to know whether you're on campus or off-campus, your type of computer and the browser you're using to help us determine what the problem might be. 

Sandra Wong, Electronic Resources Librarian
Collections Management Office


No A/C in SFU Bennett Library

July 9th, 2015

Q: To whom it may concern.  The weather inside the library is really inconvenient. I think that the air condition system does not work appropriatelly. Also, you can see some individuals are having their meals inside the library and in this really inconvenient condition some spicific smells can distract you easilly. 

A: Unfortunately there is no air conditioning system in the Library and certain areas will get very warm as the temperature outside increases.  The best suggestion is that you look for a study spot near a window to get a bit of airflow.  There are opening windows in sections of all floors except Floor 5.
We have an open policy regarding eating in the Library, as long as the food doesn't disturb other users.  If you find that food smells or sounds are disturbing you, feel free to ask the person to put their food away.  And if you're not comfortable asking the person yourself, please let the staff at the service desk at the Library entrance know about the situation and they will talk to the person.
Food and drink policy - http://www.lib.sfu.ca/about/policies/food
Elaine Fairey
Associate University Librarian, Learning & Research Services


Food and Drink in the SFU Library

June 17th, 2015

Q:  Food inside the library should be completely prohibited it does not just distracts people that are trying to study but also damages the books and computers in the building. I have been to several libraries and apparently this is the only one that allows food. 

A:  Thank you for your feedback.  Our food and drink policy relies on the good citizenship of students and other library users to avoid disturbing others or damaging materials or equipment with food or drink. SFU Library Food and Drink Policy - http://www.lib.sfu.ca/about/policies/food

If you are disturbed by others eating near you, please feel free to alert a staff member at the main floor service desk. The staff member will follow up on the situation.

Some libraries are more restrictive; we moved to a more open policy in order to create a welcoming environment and because a more restrictive policy is not enforceable in reality. We do not have the staff resources to police the entire library for eating and drinking.

Our food and drink policy is very similar to UBC Library's - http://about.library.ubc.ca/policies/food-and-drink-policy/

Elaine Fairey
Associate University Librarian, Learning & Research Services


Book Donations

June 17th, 2015

Q:  Do you accept book donations? If yes, please provide me with the exact adrdress where I can send them.

A:  Yes, the Library often accepts book donations via the gifts librarian in the Special Collections and Rare Books area (7th floor of Bennett Library) - I am covering the job at present.  Before deciding on your proposed donation we need to get a bit of information as to what type of books you're thinking of sending us, how many volumes, what the subject(s), etc.  A list of titles and authors would be helpful, if you're able to supply. If you'd like to learn more please reply to me at this address or give me a call at 778 782 6676.  Please note I'll be on vacation June 10th til 23rd.
Tony Power
Special Collections & Rare Books
Bennett Library


Downloading an Article

June 16th, 2015

Q:   I have a problem for half a year. Previously, I can directly search the title of a article and download it. However, half a year ago, I cannot do in this  way any more. I have to type in www.lib.sfu.ca, log in my computing ID and then download. This is very inconvenient for not only me but also all my friends who wanna read publications. Could you please fix it?

A:   Are you using the SFU Wireless service in order to connect to the internet while on campus to access library subscriptions?  If so, on January 6, 2015 - SFU's Network Services implemented a significant change to the wireless access which forced the library to make all SFU wireless connections resemble off-campus access.  Unfortunately that does mean you need to authenticate as an SFU Authorized User in order to access any SFU Library electronic subscriptions when you're using the SFU wireless. This announcement from January provides the full details for the change. http://www.lib.sfu.ca/node/12995

To simplify your access to the library's electronic subscriptions, I'd suggest adding the SFU Off-campus access bookmarklet to your browser's toolbar.  http://www.lib.sfu.ca/my-library/services-for-you/off-campus-access-bookmarklet  You can continue to search as you normally would - but when the publisher seems to ask you for a login or to pay for an article, you can click on the off-campus bookmarklet to get prompted for the SFU login. If the library has a valid subscription, you will gain access immediately without having to reproduce your search or start from the beginning.  Alternatively, you can also type in your search or article title into the main LIBRARY SEARCH box (just above the News & Events) which should have pretty much the same result - a prompt to login will already be embedded on any links you try after you click on "search". http://www.lib.sfu.ca/ 

Our apologies for the inconvenience that this is causing when using the SFU wireless.  The Library will continue to work with SFU's Network Services to determine if there are ways to avoid this additional login to the library's electronic resources during your wireless session. 

Please feel free to contact us again if you have further questions or comments.
Electronic Resources Librarian, SFU.