Piping Up

SFU Library Feedback

Food and Drink in the SFU Library

June 17th, 2015

Q:  Food inside the library should be completely prohibited it does not just distracts people that are trying to study but also damages the books and computers in the building. I have been to several libraries and apparently this is the only one that allows food. 

A:  Thank you for your feedback.  Our food and drink policy relies on the good citizenship of students and other library users to avoid disturbing others or damaging materials or equipment with food or drink. SFU Library Food and Drink Policy - http://www.lib.sfu.ca/about/policies/food

If you are disturbed by others eating near you, please feel free to alert a staff member at the main floor service desk. The staff member will follow up on the situation.

Some libraries are more restrictive; we moved to a more open policy in order to create a welcoming environment and because a more restrictive policy is not enforceable in reality. We do not have the staff resources to police the entire library for eating and drinking.

Our food and drink policy is very similar to UBC Library's - http://about.library.ubc.ca/policies/food-and-drink-policy/

Elaine Fairey
Associate University Librarian, Learning & Research Services


Book Donations

June 17th, 2015

Q:  Do you accept book donations? If yes, please provide me with the exact adrdress where I can send them.

A:  Yes, the Library often accepts book donations via the gifts librarian in the Special Collections and Rare Books area (7th floor of Bennett Library) - I am covering the job at present.  Before deciding on your proposed donation we need to get a bit of information as to what type of books you're thinking of sending us, how many volumes, what the subject(s), etc.  A list of titles and authors would be helpful, if you're able to supply. If you'd like to learn more please reply to me at this address or give me a call at 778 782 6676.  Please note I'll be on vacation June 10th til 23rd.
Tony Power
Special Collections & Rare Books
Bennett Library


Downloading an Article

June 16th, 2015

Q:   I have a problem for half a year. Previously, I can directly search the title of a article and download it. However, half a year ago, I cannot do in this  way any more. I have to type in www.lib.sfu.ca, log in my computing ID and then download. This is very inconvenient for not only me but also all my friends who wanna read publications. Could you please fix it?

A:   Are you using the SFU Wireless service in order to connect to the internet while on campus to access library subscriptions?  If so, on January 6, 2015 - SFU's Network Services implemented a significant change to the wireless access which forced the library to make all SFU wireless connections resemble off-campus access.  Unfortunately that does mean you need to authenticate as an SFU Authorized User in order to access any SFU Library electronic subscriptions when you're using the SFU wireless. This announcement from January provides the full details for the change. http://www.lib.sfu.ca/node/12995

To simplify your access to the library's electronic subscriptions, I'd suggest adding the SFU Off-campus access bookmarklet to your browser's toolbar.  http://www.lib.sfu.ca/my-library/services-for-you/off-campus-access-bookmarklet  You can continue to search as you normally would - but when the publisher seems to ask you for a login or to pay for an article, you can click on the off-campus bookmarklet to get prompted for the SFU login. If the library has a valid subscription, you will gain access immediately without having to reproduce your search or start from the beginning.  Alternatively, you can also type in your search or article title into the main LIBRARY SEARCH box (just above the News & Events) which should have pretty much the same result - a prompt to login will already be embedded on any links you try after you click on "search". http://www.lib.sfu.ca/ 

Our apologies for the inconvenience that this is causing when using the SFU wireless.  The Library will continue to work with SFU's Network Services to determine if there are ways to avoid this additional login to the library's electronic resources during your wireless session. 

Please feel free to contact us again if you have further questions or comments.
Electronic Resources Librarian, SFU.


Error codes while searching the SFU Library database

June 16th, 2015

Q:  I have been getting error pages for the last several hours (current time 2:40pm Sunday, May 31, 2015) whenever I attempt to search the library database from the library home page. I can not seem to find a proper server status page that would update people on the status or estimated time of repair either (the one that comes up in a search of SFU  sites is http://researcher.sfu.ca/servers, and this seems to be about 7 years out of date).

A:  Thank you for reporting this to us.There were temporary server issues Sunday afternoon. These should be resolved. Please let us know if you continue to experience issues. Thank you,

Janice Banser
Systems Librarian, Simon Fraser University Library


American Antiquity

May 26th, 2015

Q:  I tried to access an article in the latest issue of American Antiquity by Lepofsky et al. [Lepofsky, D. et al. 2015. "Ancient shellfish mariculture on the Northwest Coast of North America."  American Antiquity  80:236-59.], but when I went to the e-version of American Antiquity that the library provides access to, everything in the issue seemed  to be available EXCEPT pp. 236-59 which simply seemed to be missing.  Can you help clarify what is up and how I can get access to this article online?

A:  According to the Dr. Dana Lepofskyp's SFU Homepage, this article is still in press.
Dr. Dana Lepofsky's Recent Publications   This article is not finalized yet.

Elaine Shu,
Serials Specialist, Simon Fraser University Library


Journal of Combinatorics

May 26th, 2015

Q: On the page  http://cufts2.lib.sfu.ca/CJDB4/BVAS/browse/titles?t=exact&q=journal+of+combinatorics&browse_field=title  is a link to "Journal of Combinatorics" But that link takes me to "The electronic journal of combinatorics."
I want to find the Journal of Combinatorics, 4 (2013, pp 81-93, the article is "some new additive and multiplicative Ramsey numbers" by N. Hindman and D. Phulara.

A:  I'm sorry to report that the SFU Library does not have a print nor an online subscription to the Journal of Combinatorics. 
However, I searched for the article in case a post-print version (final draft after peer review) from the author might be freely available online and I found it at: 

The format of the author's version might be different than the publisher's version in the journal itself. 

If you would like a copy of the publisher's version, please fill in the library's inter-library loan form and we will obtain a copy for you.

If you click on this long link below, then click on "Search other libraries/Request this item" - our inter library loan form will automatically populate with the citation information and you will only need to enter your SFU ID and password, and then your library barcode.

I have also removed J of Combinatorics as an alternate title in the record for Electronic J of Combinatorics so that this record will no longer display when you search for Journal of Combinatorics - thank you for letting us know about the error so we can make the correction.

Let us know if you have any further questions.  
Thanks. Sandra Wong
Electronic Resources Librarian


Access to Bloomberg terminal

May 12th, 2015

Question:  I am an SFU alumnus and want to use bloomberg terminal for a day -http://blogs.sfu.ca/departments/library/buecbuzz/2008/08/booking/ . Would it be possible for me to use it or book it?

Answer:  Your question about access to the Bloomberg terminal here in the Bennett Library was forwarded to me.  Sorry about the delay replying.  Unfortunately, our license for Bloomberg restricts access to current students and faculty only -- alumni researchers aren't permitted.  If you'd like to discuss other financial databases that you do have access to within our library branches, let me know. I'd be happy to meet with you to go over your options.
Mark Bodnar
Business Librarian

Access to SFU Library Database

May 12th, 2015

Question: I work within the University of Limerick in Ireland and wanted to know if it is possible to get access to your online database: The complete Wall Street Journal in digital format from 1889-1990. If this is possible can you please let me know the procedure or if the request would have to be made through our own Library service.

Answer: Our license only allows us to provide online access to current students, faculty, and staff. If you come to one of our libraries in person, you can also access the database using one of the computers here. Please contact the University of Limerick library about gaining access to the Wall Street Journal in digital format. 
Chuk Goodin (cgoodin@sfu.ca)
Library Loans Supervisor

Formatting of a thesis

May 12th, 2015

Question: Hello! I have to submit my thesis before April 30th, and I would like to
check in advance if my formatting is correct. I was wondering if there`s a
service or someone I could talk to regarding this matter.

Answer: You can book an appointment with the thesis office to review your formatting and supporting documentation. Our contact information, and a link to the online booking system is here: http://www.lib.sfu.ca/help/writing/thesis/help
Once you've registered in the booking system, you'll be able to see the schedule of available times and create an appointment.

You can find more general information on our thesis pages (linked in the signature below). Please feel free to contact me if you have any other questions.

Dave Chokroun, Assistant for Theses
Please see the thesis website for immediate help:  http://www.lib.sfu.ca/theses 

Can not login to download research articles

March 30th, 2015

Q: The library search engine for articles is down yet again. please fix this problem! can not log into any databases or download research articles. A: I'm sorry you are having problems with accessing the library's resources. Can you please try clearing your browser cache / cookies/ history and try again? http://www.wikihow.com/Clear-Your-Browser's-Cache If that doesn't help can you help us pinpoint the issue by providing more information:

  1. When you say the "Library Search Engine", do you mean the search on the home page?
  2. When try to log in, are you getting an error message? What does it say?
  3. Are you accessing remotely or are you on campus?
  4. Can you give a few examples of resources that aren't working for you so I can try to pin down the exact issue? For example, what was your search from the Library Search Engine, so I can try to replicate the issue?

The Library was experiencing issues with the remote access server the past few days, but it should be resolved. Thank you, Janice ---------------------------------------- Janice Banser, Systems Librarian Simon Fraser University Library