Piping Up

SFU Library Feedback

American Antiquity

May 26th, 2015

Q:  I tried to access an article in the latest issue of American Antiquity by Lepofsky et al. [Lepofsky, D. et al. 2015. "Ancient shellfish mariculture on the Northwest Coast of North America."  American Antiquity  80:236-59.], but when I went to the e-version of American Antiquity that the library provides access to, everything in the issue seemed  to be available EXCEPT pp. 236-59 which simply seemed to be missing.  Can you help clarify what is up and how I can get access to this article online?

A:  According to the Dr. Dana Lepofskyp's SFU Homepage, this article is still in press.
Dr. Dana Lepofsky's Recent Publications   This article is not finalized yet.

Elaine Shu,
Serials Specialist, Simon Fraser University Library


Journal of Combinatorics

May 26th, 2015

Q: On the page  http://cufts2.lib.sfu.ca/CJDB4/BVAS/browse/titles?t=exact&q=journal+of+combinatorics&browse_field=title  is a link to "Journal of Combinatorics" But that link takes me to "The electronic journal of combinatorics."
I want to find the Journal of Combinatorics, 4 (2013, pp 81-93, the article is "some new additive and multiplicative Ramsey numbers" by N. Hindman and D. Phulara.

A:  I'm sorry to report that the SFU Library does not have a print nor an online subscription to the Journal of Combinatorics. 
However, I searched for the article in case a post-print version (final draft after peer review) from the author might be freely available online and I found it at: 

The format of the author's version might be different than the publisher's version in the journal itself. 

If you would like a copy of the publisher's version, please fill in the library's inter-library loan form and we will obtain a copy for you.

If you click on this long link below, then click on "Search other libraries/Request this item" - our inter library loan form will automatically populate with the citation information and you will only need to enter your SFU ID and password, and then your library barcode.

I have also removed J of Combinatorics as an alternate title in the record for Electronic J of Combinatorics so that this record will no longer display when you search for Journal of Combinatorics - thank you for letting us know about the error so we can make the correction.

Let us know if you have any further questions.  
Thanks. Sandra Wong
Electronic Resources Librarian


Access to Bloomberg terminal

May 12th, 2015

Question:  I am an SFU alumnus and want to use bloomberg terminal for a day -http://blogs.sfu.ca/departments/library/buecbuzz/2008/08/booking/ . Would it be possible for me to use it or book it?

Answer:  Your question about access to the Bloomberg terminal here in the Bennett Library was forwarded to me.  Sorry about the delay replying.  Unfortunately, our license for Bloomberg restricts access to current students and faculty only -- alumni researchers aren't permitted.  If you'd like to discuss other financial databases that you do have access to within our library branches, let me know. I'd be happy to meet with you to go over your options.
Mark Bodnar
Business Librarian

Access to SFU Library Database

May 12th, 2015

Question: I work within the University of Limerick in Ireland and wanted to know if it is possible to get access to your online database: The complete Wall Street Journal in digital format from 1889-1990. If this is possible can you please let me know the procedure or if the request would have to be made through our own Library service.

Answer: Our license only allows us to provide online access to current students, faculty, and staff. If you come to one of our libraries in person, you can also access the database using one of the computers here. Please contact the University of Limerick library about gaining access to the Wall Street Journal in digital format. 
Chuk Goodin (cgoodin@sfu.ca)
Library Loans Supervisor

Formatting of a thesis

May 12th, 2015

Question: Hello! I have to submit my thesis before April 30th, and I would like to
check in advance if my formatting is correct. I was wondering if there`s a
service or someone I could talk to regarding this matter.

Answer: You can book an appointment with the thesis office to review your formatting and supporting documentation. Our contact information, and a link to the online booking system is here: http://www.lib.sfu.ca/help/writing/thesis/help
Once you've registered in the booking system, you'll be able to see the schedule of available times and create an appointment.

You can find more general information on our thesis pages (linked in the signature below). Please feel free to contact me if you have any other questions.

Dave Chokroun, Assistant for Theses
Please see the thesis website for immediate help:  http://www.lib.sfu.ca/theses 

Can not login to download research articles

March 30th, 2015

Q: The library search engine for articles is down yet again. please fix this problem! can not log into any databases or download research articles. A: I'm sorry you are having problems with accessing the library's resources. Can you please try clearing your browser cache / cookies/ history and try again? http://www.wikihow.com/Clear-Your-Browser's-Cache If that doesn't help can you help us pinpoint the issue by providing more information:

  1. When you say the "Library Search Engine", do you mean the search on the home page?
  2. When try to log in, are you getting an error message? What does it say?
  3. Are you accessing remotely or are you on campus?
  4. Can you give a few examples of resources that aren't working for you so I can try to pin down the exact issue? For example, what was your search from the Library Search Engine, so I can try to replicate the issue?

The Library was experiencing issues with the remote access server the past few days, but it should be resolved. Thank you, Janice ---------------------------------------- Janice Banser, Systems Librarian Simon Fraser University Library


Summit search server down

March 30th, 2015

Q: The search server for articles is down! please fix this, students have papers to write!

A:Our Summit search service was down earlier in the day, but the issue has now been resolved.
If you continue to experience problems, please let us know.
Neal Baldwin
Library Systems


Online Journal Access to Staff?

March 30th, 2015

Q: Hello, I'm a staff member within External Relations. I understand that as a staff member I can also get access to the library. I'm trying to access an online journal from Sage Publications but it appears that in Canada it is only available through Cybera (which I'm not familiar with). Here is the link:

A: Thank you for your email.
Would you please provide more information, such as how you access to the journal?
You can access Journal of Studies in International Education via Library catalogue: http://cufts2.lib.sfu.ca/CJDB4/BVAS/journal/152406
Please do not hesitate to contact me for more information.
Elaine Shu, Serials Specialist, Simon Fraser University Library (www.lib.sfu.ca)


Online Access

March 30th, 2015

Q: I'm trying to get articles though SFU Library's online services. Most of them I am accessing just fine, but for two I get as far as the following pages, and then they say I don't have access to the PDFs :-(
http://jcc.sagepub.com/content/45/4/534.full.pdf+html or http://jcc.sagepub.com/content/45/4/534
I tried Ask a Librarian, and they said that they had no problems, so to contact you. Please help!

A: Thank you for the email. I also have no problems getting the PDF format of articles. Would you please try to clear cache and cookies of the browser and try again?
Elaine Shu, Serials Specialist, Simon Fraser University Library (www.lib.sfu.ca)


Science Literacy Week

February 10th, 2015

Q: I'm the founder of science literacy week, an event designed to promote the public understanding of science. Held this last September in Toronto, the idea was to communicate the wonder of scientists and the their work through book displays, links to great content, lectures and hands on activities. A link to all the festivities can be found here: http://guides.library.utoronto.ca/scienceliteracy
For next year, I'm in the process of trying to turn it into the largest event of its kind in Canada, both through reaching out to institutions nationwide and through broadening the scale and scope of events. Thus far I'm (extremely!) happy to report that over 110 such institutions representing every province and territory have shown early support! The week is scheduled for September 21st-27th of 2015.
One of the main things I'm trying to accomplish is to have a Toronto scaled event in every city in Canada, combining school boards, Universities, public libraries and science organizations to present a comprehensive celebration of science to the public. Be that through similar activities to what we did this past September, or better yet through passion projects and ideas of yours, I would absolutely love to have the SFU library system be a part of this. I hope you see merit in the idea, and I hope to hear from you soon to see if and how we can work to make this the success I know it can be. Until then, thanks for your time and have a lovely rest of the day!
P.S; I'm happy to say that thus far the Vancouver area has been the most participatory in the country with over 15 institutions in the region involved. I hope you'll continue in that tradition
and I hope to hear from you soon!

A: Thanks for your email and sorry about the delay in getting back to you. I'm very interested in science literacy week. Do you have any ideas in the works for 2015? Any thoughts on how this will translate to a national program? Count us in for something. There are a number of science librarians here at SFU and I've spoken to one of them and will share ideas with the others, including the one at the Fraser branch in Surrey. The downtown campus of SFU has no science classes, but I will share info with Belzberg as well.


Jenna Thomson B.Sc., M.L.I.S.
Liaison Librarian for Chemistry, Earth Science, Mathematics, Physics, and Statistics & Actuarial Science.
W.A.C. Bennett Library
Simon Fraser University